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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Impacts of activating the "Allow update activities and offline sync after overnight ..." flagSummary: What can be the impacts of activating the "Allow update activities and offline sync after overnight within the following number of hours" flag in an environment… -
while using linked templates (start-to-finish) allowing us to start 2nd activity without notifyingSummary: while using linked templates (start-to-finish) we tested the use case wherein we started the 2nd activity first and the 1st activity second. the system allowed …
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how to configure two maps for two different groups in OFSSummary: Once business starts with Google map if afterwards their transmission group wants to use Baidu, can it be configured? Content (required): Version (include the v… -
Is it possible to move unscheduled activities which already on Tech routes to one specific bucket?Summary: Hi Team, We are having one scenario where if Techs are not able to take any action on few jobs. Like a Tech is having 5 jobs in a day and he took action only on…
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What does the white line that divides an activity in Manage and Dispatch Console mean?Summary: Content (required): Hello Oracle Community; I would like to know what it means when an activity has a white line that divides it. The activity types that I have… -
Implications of Not Activating route and leaving activities in pending status.Hi Team, Our technicians are not using the OFS Mobile App. So they will not be activating route or performing any activity actions in OFS. All these updates will have to…
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Is it possible to get non-scheduled activities created on a particular date via daily extractHi Team, We had this requirement wherein we want to get the list of non-scheduled activities created for a particular day. The daily extract from what we tested was not …
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Can the Following Scenarios be handled by routing?Hi Team, We have the following scenarios, please let us know if the routing algorithm can help us achieve via some filters or rules:- Activities in route of resources wi…
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Is it possible to detect that a property has been modified in OFSC (by ressources)Summary: Is it possible to detect that a property has been modified in OFSC (by ressources) Content (required): I would like to know if it's possible to detect if a prop…
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Routing pending activities to next daySummary: Content (required): Hi Team, We have a requirement to assign activities from the technicians. It is like the pending activities of the technician at the end of …
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AUTOMATIC CREW IN OFSSummary: looking for automatic crew generation in OFSC ie dynamically based on activity. Is it possible? without manual intervention of Dispatcher Content (required): Ve…
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WACS TO OFSC integrationSummary: want to introduce new status in OFS before completed which will go to supervisor approval. So, can this new status be in synced with WACS? Content (required): V…
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Integrating OKTA with Oracle Field ServiceSummary: We are trying to integrate Okta with Oracle Field Service, Please guide with the process or way to find documents related to this. Content (required): Version (…Mahesh Ayyalasomayajula 91 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle
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OFS integration with source system for Resource creationSummary: OFS integration with source system for Resource creation Content (required): Hi All, The requirement is to have an integration with source system (holding emplo…
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Is it possible to create an application to send data from OFSC to an Oracle On-premise database?Summary: Content (required): Hello good afternoon Oracle Community; Due to a client's request, we need to know if it is possible to create an application to an On-premis…
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How long does a 'Set property' delivery channel remain displayed in activity history?Summary: Set-property message steps are only available in the activity history for a short period (?). Content (required): Sometimes when troubleshooting an unexpected b… -
Scheduled Reports are always emptySummary: I created a few different 'Scheduled Reports'. I receive the report by email as expected, and the report has column headers, but NO DATA. I am new to creating s…
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Routing By Inventory - QueryHi Team, We have enabled 'Routing by inventory' so that only resources with required inventory will get assigned activity. In doing this we have another ask as well. In …
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stop the users from using the application during production deploymentHi Oracle, We are in the process of doing production deployment and we want to stop the users from using the application and do our configuration changes. The downtime i…Rohine Devi Dhanasekaran-261685 61 views 3 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle
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Bundling of Activities - QueryHi Team, We have a requirement where only one notification has to be sent for a group of activities which meets certain criteria. We have enabled Visit Functionality and…
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DKIM Configuration in Oracle Field ServiceSummary: Oracle Field service should configure DKIM Content (required): We are using OFS mails to manage the notifications with our technicians, dispatchers and customer…
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Query on Route event - routeUpdated.Hi Team, We have a scenario where a non-working time is assigned to a Resource in OFSC, an integration should be triggered to take the change back to Source system. From…
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Getting Activity Last Updated By via APIHi Team, Is there any APIs we can use to get the Last Updated By details of an activity. We could find that activity history gives the details in the application UI. Is …
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How to display Geocoding Provider?Summary: Displaying Geocoding Provider Content (required): Hi. Is there a way to display what's the geocoding provider being used by our OFS? Per documentation, "Informa…
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How can I get the old resource and the new resource of an activity that has been moved?Summary: Content (required): Hello, Oracle Community! I need to get the old resource and the new resource of an activity that has been moved In "Oracle Field Service Clo…
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Missing Required Inventory Warning in Dispatch Console Activity LevelHi Team, We could notice that if an activity is missing required inventory, the system is not showing any warnings/indicators in the dispatch console activity level . Th…
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Is there a way to pass value to the forms created in OFS through APIs?Summary: I have a form created in OFS and we want to pass the values in that form through VBCS using the API call Content (required): We already have a form in VBCS too …
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Its important to solve this debrief error as couldn't find any solution from the docSummary: how to solve this error "type": "TYPE_ACTION_PARAM", "code": "CODE_ACTION_INVENTORY_TYPE_INVALID", "entity": "inventory", "entityId": null, "actionId": 0, "para…
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Is there a way to retrieve information on what resources are currently onlineSummary: I am looking to find out if there is a way to retrieve a list of online/offline status for all resources? Content (required): Good Morning, Within the Manage sc…
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Its Important to solve the immediate routing is not working wellSummary: The immediate routing is not working well and always assigned to saad not assign to Nouradin Content (required): Version (include the version you are using, if …