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Field Service
Discussion List
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Can a single resource belong to multiple groups/bucketsSummary: Content (required): Requirement to have the same single resource within multiple group buckets. Business Case Scenario – Single resource is the only qualified r… -
Measure chat timeSummary: The customer is carrying out an audit on OFS and is requesting an action/function/tool in OFS that allows them to measure the TMO of attention in the Collaborat…
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Forcing "Non-scheduled activity" when adding a customer activitySummary: When adding a new customer activity, we would like to hide the 'scheduled' option so the user can only create the activity as 'Non-scheduled' activity. Content … -
Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe… -
Export non-scheduled activities report for more than a monthSummary: Export non-scheduled activities report for more than a month Content (required): The customer wants to know if there is an API able to export non-scheduled repo…
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Custom field visibility depending on last segment at "End activity" screenSummary: Is it possible to control the visibility of fields at the "End activity" screen, depending on the info, if the whole activity is finished or not. Content (requi… -
Individual text field for segmentsSummary: Is there any way to have an individual text field in the "Edit/View activity" screen for each segment in a multiday activity? Content (required): Our customer a…
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I need all the configuration in my Production environment copied to a Test envionmentSummary: **This post was created as part of a How to Service Request (SR) Content (required): We are working on starting a new project and we plan to use one of our test…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle -
How do I delete inventory assigned to a resource/bucket?Summary: I'm using 'update_inventory' Inbound command to update inventories assigned to a resource/bucket. This inventory is updated in a daily basis, I need to have all… -
Where do I find more information about daily extract(property files export) removal in 22DSummary: Customers are receiving the alert "property files are being deprecated" on applications>daily extract screen and want to know where they can find more informati…Fernando Parreira-Support-Oracle 151 views 9 comments 0 points Most recent by Renato Kermentz-Support-Oracle -
Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
How can I unlock an user in OFS?Summary: Customer has some users who got locked after too many unsuccessful attempts to log in. Now they want to know how these users can be unlocked. Content (required)…Fernando Parreira-Support-Oracle 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle
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Create a pop-up alert in OFSCSummary: Can pop-up alerts be configured in OFSC (based on visibility conditions)? Content (required): We currently use many text messages to display various information…
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Where Is my technician- delaying showing routeSummary: I want to only show the gps location of a resource to a customer from a specified time after the technician has clicked enroute. this is to protect the location… -
How to renew the SSL certificate which is close to its expiration date?Summary: Our SSL certificate is about to expire. Where can I download the new certificate and replace the existent one? Content (required): **This post was created as pa…Fernando Parreira-Support-Oracle 91 views 3 comments 1 point Most recent by Fernando Parreira-Support-Oracle
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How to delete an activity on Oracle Field Service (OFS)Summary: I want to delete an activity on Oracle Field Service. Is this possible ? How ? Content (required): **This post was created as part of a How to Service Request (…Renato Kermentz-Support-Oracle 62 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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When do you plan to decommission and remove *.etadirect.com?Summary: When does Oracle plan to decommission and remove *.etadirect.com? Content (required): **This post was created as part of a How to Service Request (SR) Version (… -
Message scenario launch condition for 'Activity updated' eventWe have for example an activity field that stores text sent from our ERP (for example [a_service_order_text] string/activity/text property). At any given time, more text…
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a… -
Retrieve log of user activitiesSummary: How can we generate a user's activity log? We need to know all the actions a certain user did in any given period for internal auditing and compliance purposes.…Renato Kermentz-Support-Oracle 51 views 2 comments 1 point Most recent by Renato Kermentz-Support-Oracle
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Can I add button (plugin) on End Activity Screen?Summary: I would like to add a button to call a plugin whilst inside End Activity's Screen Content (required): **This post was created as part of a How to Service Reques… -
Can we use REST APIs in Outbound calls to obtain data about activities in real time?Summary: Is there any way to use REST APIs in outbound calls or are they exclusively designed to be used with SOAP APIs? There is a need to integrate the oubound channel…Fernando Parreira-Support-Oracle 41 views 2 comments 1 point Most recent by Fernando Parreira-Support-Oracle
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A single notification for segmented activitiesHello; I would like to know if there is a way in which the messages send a single notification when the activities are segmented, since an email is sent for each segment…
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Length/size allowed by OFS for a Custom Property type 'string'Summary: **This post was created as part of a How to Service Request (SR) Content (required): Im trying to update a custom property through API, what is the length/size …
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Maximum number of characters for PropertiesSummary: This post was created via How-to Service Request (SR#) Content (required): What is the maximum allowed characters for new created properties like appt_number or…
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Activity Duration statistics calculationSummary: Hi Community! I received two different questions from customers on other channels, but I wanted to share them here as this might be useful for other as well. Co…
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How to know the contacts for OFS service notifications**This post was created as part of a How to Service Request (SR) Release: 22.5.1 Summary of the question: Although this question is not related directly with OFS functio…
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Maximum number of inventory typesSummary: Content (required): Hi Community, Does anybody knows what is the maximum number of inventory types that can be created in OFSC? I appreciate your help Thanks an…
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How to set start of the week day on a resources/users level ?Summary: How to set start of the week on a resource/user level ? **This post was created as part of a How to Service Request (SR) Content (required): We know we can set …