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Field Service
Discussion List
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Test, please ignoreSummary: Test, please ignore Content (required): Test, please ignore Version (include the version you are using, if applicable): Test, please ignore Code Snippet (add an… -
How to extract user data in OFS core application?Summary: How to extract the users in an excel sheet (user id, email id, created date, created by, last activity date & level of access) in OFSC application. Content (req… -
How to obtain a resource activation time via API?**This post was created as part of a How to Service Request (SR) Summary of the question: Which API can we use to obtain a resource activation time for a given date?
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Where can I find OFS endpoints for API requests?Summary: We need OFS endpoints Content (required): We need to obtain some data from system. **This post was created as part of a How to Service Request (SR) Version (inc… -
Delete enumeration values of a property via APISummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Is there any API to delete enumeration values of a property? I am not s…
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How to rename instance?Summary: Hi! I was wondering if it's possible to chance our instance URL for OFSC from old_instance_name.etadirect.com to new_instance_name.etadirect.com ? Is that diffi…
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Is it possible to search by activity status using "Search for activities" API?Summary: I want to search for activities with different status than suspended. Content (required): I want to search for activities with different status than suspended. …
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Does OFSC support the "LEFT/RIGHT" functions in visibility conditions?Summary: We need a visibility condition based on the last character of a string. Content (required): Lets say for example we want to display a text message when a user i… -
How does 'Not Done activity' compare with 'Suspend activity'?Summary: Does anyone know where I can find OFSC documentation that explains in more details how 'Not Done activity' works? It sounds like it would be very similar to 'Su…
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Can I add visibility conditions to button Submit ?Summary: **This post was created as part of a How to Service Request (SR) I need to add visibility conditions to the button submit at Context End Activity to only allow … -
Compound Work zone key in Oracle Field ServiceSummary: Content (required): I am trying to use both City and Zip code as work zone key (Work Zone Key: ZIP/Postal Code(6, case insensitive) + City(4, case insensitive).…
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Is there possibility to align OFS Quarterly Updates along with the updates for other applications?**This post was created as part of a How to Service Request (SR) Summary: Is there possibility to align Oracle Field Service Quarterly Updates along with the SAAS Applic…
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Expose OFSC Hosted Plugin as an API for External System to InvokeSummary: Hi Team, We are currently exploring solutions that requires us to receive and process data from an External system over REST (POST method) call - to update rele…
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JSON example for set a file propertySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "I am sending in JSON of the file as per specifications from https://doc…
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Oracle B2B Service and Service Logistics application configurationSummary: Error while Oracle B2B Service and Service Logistics application configuration in OFSC Content (required): There are four auto-configuration steps as part of en…
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Can a message step create an activity?Summary: Is there a way to create an activity by using a message step? Content (required): We would like to have a specific activity (internal activity) created automati…
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How can I search the parts catalog for a specific part with an API request?A customer has successfully uploaded items to their parts catalog through the API. However, they want to look up a specific part using the API to check the complete list… -
How to migrate service organization to FusionSummary: Looking for some pointers how define the service organizations in fusion Content (required): We have currently defined Service Organization and Operations separ…
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What launch condition is used to trigger a message when an activity placed in "En Route" status?**This post was created as part of a How to Service Request (SR) Summary: We'd like to use "En Route" as a launch condition for Message Scenario. "En Route" Support feat…
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Capacity of an individual resourceSummary: Content (required): Hi Team, Is there an API call through which we can fetch the capacity of an individual field resource and not just the capacity of the bucke…
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Is there a way to bulk resend failed Outbound messages ?Summary: Very frequently we are asked to reprocess work orders from OFS for which we go to Dashboards --> Messages Report --> Query for corresponding work order and its … -
Incidents notification and list of users authorized to open/view SRsSummary: How do I change the email that will receive outage and other notifications, and how do I add people to the list of authorized users to open SRs for OFS ? Conten…Renato Kermentz-Support-Oracle 62 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle
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Can I change the label of standard properties on OFS ?Summary: We are getting an error in one of our integrations (OFS x Oracle Utilities) due to a mismatch of the activity identifier: appt_number versus apptNumber. Can I c…Renato Kermentz-Support-Oracle 62 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle
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How to view SSL Certification expiry dateSummary: How to view SSL Certification expiry date Content (required): Can you please advise how do I know the expiry date of my SSL Certificate? Version (include the ve…Kayepril Georgette Sagun -Oracle 82 views 1 comment 3 points Most recent by Kayepril Georgette Sagun -Oracle -
Is there a way to identify who changed screens for a specific user type?Summary: **This post was created as part of a How to Service Request (SR) Customer received a complain that the technician screen was changed and he wants to know how to…Fernando Parreira-Support-Oracle 32 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle -
Valid property email formatSummary: Hello community; Do you know if exist a regular expression at the level of a String property type and Email GUI, which allows validating that the format of an e… -
Can we receive and process POST Message received from External System in OFSC Internal Plugin ?Summary: Hi Team, We are currently working on a solution, where in the first stage of the process we need to send few activity details, via URL parameters, to the Extern…
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Visibility condition using 'contains' operative with multiple valuesSummary: How can we add multiple values in a visibility condition that is using the 'contains' operative? Content (required): When a visibility condition uses the 'in (e…
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Customization: We need to capture how long a actvity remains in the same bucket.Summary: We need to capture how long a actvity remains in the same bucket. Content (required): We need to capture the ageing an activity in the bucket level in one of th… -
Replay Available: Oracle Field Service 23A Release Deep DiveSummary: Product Management reviews new features in the 23A release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos…