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Field Service
Discussion List
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Executing an event on a form propertySummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We need to know the functionality of executing an event on a form prope… -
Search activities by customer code via PluginSummary: Content (required): 1. Is it possible to search for activities by client code through a Plugin? 2. Is it possible to run an API like /rest/ofscCore/v1/activitie…
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como configurar el boton navigation_native_app ya que no lo puedo visualizarSummary: cordial saludo, configure el boton en el layout de indicicacion de recurso, esto con el fin de poder observar los resportes: si hay alguna parametrizacion que e…User_2025-02-12-21-05-31-511 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle -
How to manage overnight work for multiple time zones?Hi Team, I have a requirement where I need to add overnight work for 23 hours for technicians working in different countries hence different time zones. As per the Busin…
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Modify inventory_id parameterSummary: **This post was created as part of a How to Service Request (SR) Content (required): Because the Inventory_ID code currently exceeds 9 digits in the Production …
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Graph or report for final status of the messagesSummary: Content (required): A graph or a report is being requested to show the transactionality of the channels of an external system where the final status of the mess…
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Configuration historySummary: Access Configuration History without using UI Content (required): Is there any way to access Configuration History without using UI? Version (include the versio…
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How to track who moved resources/buckets on OFSSummary: **This post was created as part of a How to Service Request (SR) Content (required): We would like to find who moved a specific resource/bucket but can not find… -
Can I use curly brackets "{" and "}" in the body of a message step?**This post was created as part of a How to Service Request (SR) Summary of the question: We are trying to configure a message step in OFS with a body like this: https:/…
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Analytic report in OFSC DashboardsSummary: Content (required): Hello OFSC community; I want to ask you if you know how to visualize in OFSC the analytics created in Oracle Analytics (OAC) without having … -
Activity OrderingHi All, We have a use case, when two activities are assigned to a technician on the same day, the first activity will be moved to the second position and the second acti…
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Reassigning the Activities, when the Technician is on unplanned LeaveSummary: In OFS, How do we automate the actvities reassignment to other Technician, when the actual Technicians are taking unplanned leaves. Content (required): Case : M… -
OFSC filter condition: Are we able to use (field/resource) variable in filter condition?Summary:Today in filter condition, we need to use literal values in value field of the filter condition as far as I know. Would like to know if we can use variable in fi… -
Logic relationship: OR and AND in OFS filtersSummary: What is the logical operator (AND or OR) used among different conditions and different values on the same condition of a filter on OFS ? Content (required): **T…Renato Kermentz-Support-Oracle 63 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle -
How to search the Field Service Discussion Forum?Summary:Need to search discussions in Field Service Forum Content (required):Hello, I don't see the search option to search discussions in the field service forum Versio…
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Item is appearing as Missing Quantity in Oracle Field Service Activity DetailSummary: Resources (Technicians) and Inventory (Parts) from Fusion to OFS is integrated through Service Logistics to OFS integration. However, in OFS Dispatch Console wh…
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Minimum requirements for working with OFS in the technician's mobileSummary: What are the minimum requirements to work with Oracle Field Service (OFS) on a cellular phone ? Content (required): **This post was created as part of a How to …Renato Kermentz-Support-Oracle 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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What is the usage of Default Value option and Hidden value element on a form?Summary: When I add a Hidden Value element to the form, I see an option of 'Default Value'. What is the usage of Default Value option? Can we use this option to add Prop…
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How to quantify the amount of stops in a technician route.Summary: If there is a route where the technician/field worker performs multiple tasks or even work orders in same location, how can we make those look like a single sto…
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Re-optimize Routes with Zero Activities in BucketSummary: We want the routing plan to move activities from one resource to another resource if more efficient (eg less travel time) Content (required): We are looking to …
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The legacy *etadirect.com and the new *.fs.ocs.oraclecloud.comSummary: URL changes have not been yet made in external system Content (required): Actions to take to prepare for OFS Login and API Portals removal Version (include the …
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Capability of Plugins to handle activity and inventory related eventsHi Team, We are looking for the capability for plugins to handle following scenarios. Please let us know what all feasible and not feasible . 1 - When any of these event… -
Segmentos de red de los dominios etadirect.com y fs.ocs.oraclecloud.comSummary: What are the network segments that I should consider configuring in my network elements, to receive responses from the APIs with instance.etadirect.com Content …
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IP ranges to solve domains etadirect.com and fs.ocs.oraclecloud.comSummary: Want to know the public IP addresses to access domains etadirect.com and fs.ocs.oraclecloud.com Content (required): Want to know the public IP addresses to reac…
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Manually built ticketsSummary: Is there any way to get the functionality of an assigned work order # on PRE-QUALs rather than just an activity ID? Content (required): Some customer tickets wh…
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Is it possible to retrieve through APIs the history of the Route Activations of a resource?Summary: You want to to check if a resource has activated his/her route in the past (up to 90) days. You want to retrieve such historical information through APIs. Conte…Renato Kermentz-Support-Oracle 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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API response timeSummary: Content (required): What's the average time response for API https://api.etadirect.com/rest/ofscMetadata/v1/activityTypes ? Version (include the version you are…
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Get event data API returns no items but the next page differs from the page parameter.Summary: When executing get event data API, it returned no items in the responses but the next page still differs from the page parameter used in the command. Is it an e…Fernando Parreira-Support-Oracle 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle -
How to force technician to capture geolocation on activity start and/or end ?Summary: How to make sure the technician captures his/her geolocation when starting or ending an activity ? Content (required): Customer wants to ensure that the technic…Renato Kermentz-Support-Oracle 13 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Property in Value field of Message Blocking ConditionSummary: Can the Value field of a Message Blocking Condition contain another property? Content (required): In the morning - once techs' routes are build - my customer wo…