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Field Service
Discussion List
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Stats duration override value doesn't work on test instanceSummary: After adding several stats duration override values via Statistics API and applying them via Configuration - Statistics - Apply changes - 'apply Statistics API …Dmytro Shurkov-Support-Oracle 41 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle -
OFS APIs with API GatewaySummary: Has anyone deployed OFS standard API's with Oracle's Service Gateway (also known as API Gateway)? Content (required): We are looking for experiences where OFS A… -
Can we revert a status of an En Route activity to suspend status?Summary: If a technician En Routed an activity, and needs to change it, but the activity he needs to do before this one is not one of the activities we habilitate En Rou… -
Can En Route functionality be enabled just for some activity types?Summary: Customers want to habilitate En Route button only for some activity types, not to all. Content (required): **This post was created as part of a How to Service R…Fernando Parreira-Support-Oracle 61 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle
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Is it possible to insert into OFS via API red and blue dots for technician positions in the map?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: Is it possible to send to OFS via API the GPS positions for the te… -
Setting a Time Zone on routing plansSummary: Would like to be able to set a Time Zone on each routing plans Content (required): We have 3 routing profiles assigned to a total of 13 routing buckets which ar… -
Debrief Plugin - Inventory UseSummary: Usage of inventory while perform ADD PART from DEBRIEF PLUGIN Content (required): Hello Everyone, We can perform Debrief Using the available Debrief Plugin. I w…
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Replay now available: Field Service 22B Release Deep Webinar (May 17th, 2022)Summary: Product Management reviews new features in the 22B release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview … -
Plugin ParametersSummary: Does anyone have any information on what/how parameters can be configured when opening a plugin via a button, the plugIn framework documentation indicates that …
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Using a Formula in Filters for datesSummary: We have a custom field that has the last maintenance date and we are trying to create a filter that would only show activities that have a last maintenance date… -
search inside attachments contentSummary: search inside attachments for me working only when the answer type is attachment...But it didn't work when the answer type is html and there is an attachment on… -
Immediate routing based on real time locationSummary: The client wants to automatically assign new activities to the nearest active technician on real time. Content (required): Hello community, I want to ask if it … -
Increasing activity Duration on customer activitiesSummary: For specific hand-picked activities we want to be able to increase the activity duration. Our customer activities have 'Calculate activity duration using statis…
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Best approach to work with team activities for multiple days?Summary: The client wants to create activities for multiple days and also change frequently the resources assigned. Content (required): Hello Community, Does anybody kno…
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Bulk Update Resource Work SchedulesSummary: Can this API delete work schedules? Content (required): The documentation for this API indicates that: 'This operation creates, updates, or deletes work schedul…
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs…
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How to use day before trigger on Message Scenario?Summary: The day before trigger activates only on Activity Creation. Content (required): Version (include the version you are using, if applicable): I made some tests an…
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How can I pass the current date & time to a field when a user does 'Enroute' for an activity?Summary: When a user does 'enroute' for an activity, we want a specific field to have the current date & time value. Content (required): In chapter 3 of "Administering O…
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Transfer inventory from a forward stocking location to techsSummary: Transfer Inventory from forward stocking location Content (required): We have a requirement for techs to be able to pull inventory from a forward stocking locat…
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It's possible to Manage Inventory items as Packages?Summary: The client wants to associate different inventory items to a container and manage them as a group Content (required): Does OFSC allows users to create and manag…
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Activity Summary Screen before End ActivitySummary: It's possible to create a form or screen that contains all the information of the work made and show it before the end of the activity to attach the customer's …
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Email Dispatcher with Message ScenarioSummary: Need to send a mail to bucket Dispatcher when Activity is Suspended. Content (required): We want to know what is the correct process to made this possible. In t…
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Hide Next Activity section on End ScreenSummary: The clients wants to hide this section to avoid the technician to change the order of the day's activities. Content (required): It's possible to hide this secti…
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Modify Print Route ReportSummary: Client requires to change content of Print Route Report Content (required): Now we can show Customer and Resource Inventory, but the client wants to know if it'…
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Please ignoreSummary: Content (required): Please ignore, It was created in the wrong category. Version (include the version you are using, if applicable): Code Snippet (add any code … -
OFSC integration with OIC shows 0% success rateSummary: Oracle Integration channel created in OFSC has a bug Content (required): We are trying to integrate OFSC with B2B through OIC channel. As soon as we create the …
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Can route Activation/Deactivation be automated?Summary: Can we use message steps to activate/deactivate a route? Content (required): We would like to automatically activate a specific route at a certain time of day, …
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Routing using a Date Filter - Don't Route activities on dates when the client is closed.Summary: We have a requirement to not route activities when the client has a holiday. Content (required): We are needing to not route activities when the client site is …
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Blocking of time slots returned by the activityBookingOptions methodSummary: The client is required to maintain a blocked time slot until the customer defines if the visit can be made on the date and time established by the RESP API acti…
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How to create a notification to inform through an email that the technician doesn't have the skill?Hi I'm trying create a scenario where I sent a notification to a email that technician does not have a skill "xpto" for example. In the message scene, I configured a sta…