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Field Service
Discussion List
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OFSC Customization CapabilitiesHi Team, We have the following requirement from client:- The requirement says the dispatcher should be able to search for an account and open all activities coming under… -
Is there an element of creating a background line box to group the info and entry fields nicely?Summary: New Element - such as drawing linebox - in Visual Form Editor Content (required): Hello there. Is there a way that you can have a background linebox so that you…
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Can we clear the data in a field based on another field value in OFS Activity Details screen?Hi Team, We have the following requirement: There will be certain Read/Write fields in the standard Activity Details screen with data present. On click of a check box th…
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Can we add cc in emails send from OFSC and can calendar invites be sent?Hi Team, We have a requirement wherein we have to send emails to Field Engineers as Calendar invites with a person in cc. is there any way to achieve this OFS Message sc…
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Some button not showing in the inventory gridI can see only add to resource but cannot see the others (add to install,add to deinstallled,add to customer)
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Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo…Declan Cunningham-Support-Oracle 41 views 0 comments 0 points Started by Declan Cunningham-Support-Oracle -
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How to unblock a user?Summary: Content (required): Hello Oracle Community; I would like to know how to unblock a user who has been blocked due to unsuccessful attempts to log in to OFSC sever… -
When adding activity to work schedule its showing only internal activity while there are customerSummary: When adding activity to work schedule its showing only internal activity while there are customer activities. Code Snippet (add any code snippets that support y…
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Calling _sendPostMessageData method two times, on a single submit buttonSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): If we want to call _sendPostMessageData method two times on a single sub…
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Time slot selected 3 PM When adding activity but by default is coming 12 AMTime slot selected 3 PM When adding activity but by default is coming 12 AM in the dispatch console
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Do you know if there is any rule to create a login PIN in OFSC using an SSO connection?Summary: Hello OFSC Community; Do you know if there is any rule regarding the type of characters allowed or length of the string to create a PIN when a user logs into OF…
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Restrict or Prefer a Field technician for a Specific Customer/SiteSummary: We need an ability to restrict a Field tech to a specific customer/site. Also an ability to create a preference for a specific Field Tech for a specific Field T…
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If there is ability to do that function routing plan depends on activity type and bucket typehow to do that when the bucket type is field visit then the routing plan assign the activity to this bucket when the activity type also is field visit and if the activit…
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Message Scenario that is trigerred when Stop Travel is choosenSummary: I want to set certain values when a user selects stop travel option using the standard stop travel option. can you please let me know the message scenario that …Rohine Devi Dhanasekaran-130953 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Filter Issue since OFSC 23ASummary: Prior to 23A when we applied a filter on one browser window, it would retain on that browser window and we could leave any other browser windows either filter-f…
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Show Required Inventory Installed or otherwiseSummary: Question: Is there a way to send to a custom activity property the number of required inventories on an activity and list which action took place with that requ…
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Data use in AndroidSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What is the data amount utilization that consumes OFS Application in And…
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Customising En Route Screen and Stop Travel ScreenSummary: We want to add additional fields to the En Route Screen and Stop Travel Screen. I am not able to see this Screen visible in the application. How can i see this …Rohine Devi Dhanasekaran-130953 51 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Field Mapping between Field Service and Service LogisticsSummary: Need field level mapping between OFS and Service Logistics Content (required): We have referred to the integration document (https://docs.oracle.com/en/cloud/sa…
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Does the "Allow update activities & offline sync after overnight..." affect Daily Extract?Summary: In 'Configuration' > 'Business Rules' we are considering setting a value for "Allow update activities & offline sync after overnight..." in order to allow more … -
Increasing length of [resources] fieldSummary: In the 'Resource Info' screen, the [resources] field does not display the entire list when there are several visible resources assigned to a specific user/resou…
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Where are the Oracle Field Service 23A Release NotesSummary: Where are the Oracle Field Service 23A Release Notes Since the migration to My Oracle Support in March 2023 finding release notes for Oracle Field Service is, t…
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Message Scenario launch condition when customer submits WMT Score/FeedbackSummary: Is there a message scenario launch condition that we can use to setup (for example) an email notification when a customer submits a WMT score and/or feedback? C…
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How does Access Schedule Works in OFSC? Will that have an impact on Routing?Hi Team, I came across a standard activity field Access Schedule which lets us choose access hours and exception day. I was wondering does routing assign the particular …
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How to Follow up RCA details of Performance Degradation issue?Summary: Follow up RCA Details of Performance Degradation Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snip…
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where can I find details of OFS app security feature and connection encryption detailsSummary: KPN security team needs to know details of OFS app connections with oracle cloud like if all connections with app are encrypted , how are these connections with…