To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Navigation between PluginsSummary Plugin not loadedContent Hi , I am trying to navigate between plugins in Oracle field service cloud. by giving the folloowing close message sent bt plug in A to … -
Service Logistics Work Order Fails to createSummary The new work order submission to Field Service to create a new field service activity failedContent All, I am in the process of creating the Work order in Servic…
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Using Default value on a form. I need to us the LN function (Natural Logarithm)Summary I need to use a formula on a default value for a property, is there a function that can be used for Natural Logarithm in OFS.Content I'm completing a form for ou… -
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How to make a field mandatory based on change in another fieldContent Hi, If a user changed a value in a field then make another field mandatory to capture a reason. Here, let's say I've exposed the "sla_window_start" (OOTB) field …
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OFSC Configuration queryContent Hi All, In OFSC, For adding new field in My Route -> map view where should I navigate in configuration screen. can any one help me here. Thanks, Kumar. Version 2…
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If ther is ability to return the unused items and dispalying them in the activity page how we can doSummary We need to display the items that not be used in the activity and need to dispal them in the activity screen
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Linking Activities - UISummary Linking Activities - UIContent All, Just need some assistance with this issue. I have few Linked activities, and i am trying to link them through UI for now and …
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Scheduling Multiple activitySummary Scheduling Multiple activity while creating the Service RequestContent All, We have a scenario where the client wants to have the ability to select multiple acti…
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Setup Required Inventory for Activity using UISummary Setup Required Inventory for Activity using UIContent Hello Is there a way to add the required Inventory using the UI so business users do not have to rely on te…
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Showing the assigned or dispatched time and Dispatcher name when activity is assigned to resourceSummary Showing Dispatched time and user name in the UIContent I'm trying to find a way and meet a requirement to show the Dispatched Date/Time and Dispatcher User Name …
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Multiple Activities for a SRSummary Users want to Assign multiple activities for a Given SR based on the type of workContent The users want to select set of Activities when the work order is being …
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Incrementing a Read-Only Integer propertyContent We have an activity property (Integer type) that we want to use as a counter. When the user select a value in an enum another property, the integer property will… -
Obsolete error while activity is rescheduledSummary Obsolete error while activity is rescheduledContent Hi Folks, Good day Scenario 1) When an activity is assigned to a technician, due to some reason he/ she can't…User_2025-01-31-00-30-32-814 45 views 7 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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How to set From Mail box address in CPM?Content We have a scenario, where we need to send auto email to all latest CC contacts . As there is no standard way which send auto response to latest CC contact. Curre… -
Different Edtions available in OFSCSummary Different Edtions available in OFSCContent Hi All, What are the different editions of OFSC present? one is "Enterprise Edition". There are no details about the v…
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Message placeholders related to custom activities fields.Content Good Morning All, Are you already set a Message placeholders related to custom activities fields? I know we have this list with some Activity information, which … -
Add images in activity screenSummary Is there a way to add images in 'Customer Activity' screens for mobility users?Content We have a screen in 'activity details' where users can add attachments. In…
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execute Event handler on Chat business rulesContent Hi, I am currently working on creating business rules for our chat. There are some rules that I would like to work the same as they do in the incidents like for …User_2025-02-03-18-10-34-197 27 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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Activity Hint Select Resource ActionSummary Select Resource on Activity Hint is not workingContent There is a Select Resource on the Activity Hint screen OOTB and until recently this has worked where if we…
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Default View FilterContent Hello, We have numerous filters set up in OFSC that allow us to change the view for a user. For example we have a filter that will omit (x) activities from the d…
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Categorize emails that are sent directly to customer service emails and not via ask a question pageContent Hi, Our customers can reach us in a few ways 1. Through the ask a question page on site where they can select a topic/category that they are contacting us about …User_2025-02-03-18-10-34-197 30 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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Adding new role in OFSCSummary Working with Role in OFSCContent How to add new role in OFSC? Currently I have Role like 'Filed Service', 'Tool' and 'Vehicle'. if suppose I want to add new role…
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Soap API's in OFSCSummary Soap API's for OFSC activity creationContent Where I can get SOAP WSDL for create Activity in OFSC?
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Why cannot longitude and latitude properties add in Edit/View activity screen?Content Hello everyone; We create an activity by API operation, and we can include a value in latitude and longitude properties; but we didn’t find these properties in “… -
Adding visibility to one bucket for hundreds of resourcesContent We want to add a routing bucket at the top level of the resource tree and allow all technicians (hundreds) to see the bucket. Is there a way to add the visibilit…
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How to restrict the quantity of inventory that a technician can install or uninstall in the activityContent Hello everyone; We need to find a way to validate that a user installs non-serialized inventory types to an activity with a quantity less than or equal to the qu…
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How to make Products/Categories mandatory for an answerContent Hi All, I am trying make the Products/Categories mandatory for an answer from BUI addin. I tried using Answer.ProdCat.Categories or Answer.Products or Answer.map…Bhagyashree Deshpande-250263 33 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207