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Field Service
Discussion List
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Article visibility restriction in OFSC based on user groupSummary: Article visibility restriction in OFSC based on user group Content (required): Like article visibility restriction using User groups in B2B Knowledge whether we… -
Is there any vulnerability assessment performed periodically in OFS?Summary: Customer compliance personnel are always looking for vulnerability assessment reports to be analyzed and recorded on their specific repositories as compliance e…Fernando Parreira-Support-Oracle 41 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle -
How to search for activities filtering by customer numberSummary: I want to perform a Get Activities REST API request, filtering the results by a specific Customer Number (customerNumber placeholder, customer_number property l…Renato Kermentz-Support-Oracle 42 views 2 comments 0 points Most recent by Eduardo Kimura-Support-Oracle -
Can OFS send historical data to a new DBAAS/ADW that I've setup?Summary: I just acquired ADW and would like to know if it is possible to send historical data for the past 3 months. Content (required): **This post was created as part … -
Can we have the Picture scanner option in OFSC for scanning the image of inventory to extract data?Summary: Hi, I have seen that Barcode scanner/QR code scanner option in OFSC to extract serial number from the inventory(by scanning barcode present on the inventory) by…
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API or some way to manage properties or the message scenariosSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We are interested to know how to control the status of orders in the fiel…
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Work stats report viewSummary: **This post was created as part of a How to Service Request (SR)** Content (required): If there is a documentation who explain the Work statistics report? How t…
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dose extensile flex field have any limitation like number of rows added ?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to restrict the button visibilty only for the scheduled activities layoutSummary: How to restrict the button visibilty only for the scheduled activities layouts Content (required): How to restrict the button visibilty only for the scheduled a… -
Can Oracle restore a backup of one of my TEST environments data ?Summary: You have inadvertently cloned and overwritten one of your Oracle Field Service TEST environments with data from another TEST or PROD environments and you would …Renato Kermentz-Support-Oracle 22 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Post Refresh: Test from Production; Integration from OFS to C2M seems not active.Summary: Hi. We have just refreshed our test environment from production. We have manually configured our test environment to ensure the integration fields are linked wi…
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Recreate instance downtimeSummary: **This post was created as part of a How to Service Request (SR) Content (required): Whant to know if during recreate instance process, some service(s) will be …
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How can I trigger an email when an activity is not assigned in time?Summary: Need an alert in Field Service, if an activity is to be assigned based on requested time, and it is not assigned by half an hour before, an email alert should b… -
How to configure the "Activity Work Skills" entity for real-time transmission?**This post was created as part of a How to Service Request (SR) Summary: I would like to build a real-time report based on Activity Details and Activity Work Skills but…Eduardo Kimura-Support-Oracle 22 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle
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Necessary fields for Work SkillsSummary: **This post was created as part of a How-to Service Request (SR) Content (required): Which are the necessary fields to calculate the Work Skills? Version (inclu…
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How to interpret autorouting information**This post was created as part of a How to Service Request (SR) Summary: The number of activities manually processed activities are too high and seems to repeat itself …Eduardo Kimura-Support-Oracle 52 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle
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Dark modeSummary: Content (required): Visualize the App/browser version in dark mode Version (include the version you are using, if applicable): 22.5.14 Code Snippet (add any cod…
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Expiration time for tokens**This post was created as part of a How to Service Request (SR) Summary: How much time it takes a token from OFSC to expire? Is it possible to configure the token expir…Lucian Spiridon-Support-Oracle 32 views 3 comments 0 points Most recent by Lucian Spiridon-Support-Oracle
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Message Scenarios (add_appt) - action : activity is createdHi We have configured a message scenario that when creating a new activity with a schedule (date and time), the system sends a notification to the field resource (notifi… -
Manual Routing Plan: How to set precedence of activity assignment based on an activity field?Summary: For activities with the same location but different values of a specific activity, we have multiple filters to check each possibly value of the specific activit… -
Is OFS app updated automatically when a new version comes out?Summary: We would like to know if when a TOA upgrade is performed, the app is updated automatically or if, on the contrary, the technician must update it? In this case, …
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Plugin configure in message scenariosSummary: Content (required): 1. Can I configure a Plugin in message scenarios? 2. Can a Plugin be invoked through an API service request or something similar? Version (i…
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Executing an event on a form propertySummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We need to know the functionality of executing an event on a form prope…
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Search activities by customer code via PluginSummary: Content (required): 1. Is it possible to search for activities by client code through a Plugin? 2. Is it possible to run an API like /rest/ofscCore/v1/activitie…
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como configurar el boton navigation_native_app ya que no lo puedo visualizarSummary: cordial saludo, configure el boton en el layout de indicicacion de recurso, esto con el fin de poder observar los resportes: si hay alguna parametrizacion que e…User_2025-02-12-21-05-31-511 22 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle -
How to manage overnight work for multiple time zones?Hi Team, I have a requirement where I need to add overnight work for 23 hours for technicians working in different countries hence different time zones. As per the Busin…
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Modify inventory_id parameterSummary: **This post was created as part of a How to Service Request (SR) Content (required): Because the Inventory_ID code currently exceeds 9 digits in the Production …
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Graph or report for final status of the messagesSummary: Content (required): A graph or a report is being requested to show the transactionality of the channels of an external system where the final status of the mess…
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Configuration historySummary: Access Configuration History without using UI Content (required): Is there any way to access Configuration History without using UI? Version (include the versio…
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Email notification for TEMPORARY work skill about to expireSummary: Trigger an email notification X days before a temporary work skill will expire. Content (required): We want to set some work skills with an expiry date ('Tempor…