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Field Service
Discussion List
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Request to add custom Language - SpanishSummary: **This post was created as part of a How to Service Request (SR) Content (required): Request to add Spanish Chile custom language for OFS App, as instance was s… -
How to enable video call on collaboration?Summary: Content (required): Hi community we are trying to enable the video call option on collaboration group, but having some issues when call other co worker: We conf… -
How to create a report for the En route feature**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: We would like to know if it's possible to have a report indicating…
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How to prevent crash/stop responding due to device lack of memory when uploading file images in OFSSummary: When a technician is trying to save multiple images on an activity, OFS crash or stops responding due to lack of available memory. Content (required): When usin…Eduardo Kimura-Support-Oracle 41 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle -
Where to setup the configuration settings for real-time location tracking alert for 'idle-time'.Summary: It is understood that we can enable a setting in OFSC for real-time location tracking which will show the resource trace on the map in a different colour i.e. i…
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How do I include a technician's bucket to the "Subject" line of a message scenario step?Summary: I want to include the bucket a technician belongs to in the "Subject" line of the message scenario step I am setting up. Content (required): Version (include th…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle -
Report that lists the resources that have activated their locationSummary: How to know all the resources that have activated their location Content (required):know all the resources that have activated their location: there is the dail…
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Why can't I find the GPS Alerts per Resource Report?Summary: Customer is asking why they can't find GPS Alerts per Resource Report Content (required): I am reading up on OFS documentation and it mentioned the GPS Alerts p…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle
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Can a single resource belong to multiple groups/bucketsSummary: Content (required): Requirement to have the same single resource within multiple group buckets. Business Case Scenario – Single resource is the only qualified r…
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Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…
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Export non-scheduled activities report for more than a monthSummary: Export non-scheduled activities report for more than a month Content (required): The customer wants to know if there is an API able to export non-scheduled repo…
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Custom field visibility depending on last segment at "End activity" screenSummary: Is it possible to control the visibility of fields at the "End activity" screen, depending on the info, if the whole activity is finished or not. Content (requi… -
Individual text field for segmentsSummary: Is there any way to have an individual text field in the "Edit/View activity" screen for each segment in a multiday activity? Content (required): Our customer a…
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I need all the configuration in my Production environment copied to a Test envionmentSummary: **This post was created as part of a How to Service Request (SR) Content (required): We are working on starting a new project and we plan to use one of our test…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle -
How do I delete inventory assigned to a resource/bucket?Summary: I'm using 'update_inventory' Inbound command to update inventories assigned to a resource/bucket. This inventory is updated in a daily basis, I need to have all… -
Where do I find more information about daily extract(property files export) removal in 22DSummary: Customers are receiving the alert "property files are being deprecated" on applications>daily extract screen and want to know where they can find more informati…Fernando Parreira-Support-Oracle 151 views 9 comments 0 points Most recent by Renato Kermentz-Support-Oracle -
How can I unlock an user in OFS?Summary: Customer has some users who got locked after too many unsuccessful attempts to log in. Now they want to know how these users can be unlocked. Content (required)…Fernando Parreira-Support-Oracle 31 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle
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How to delete an activity on Oracle Field Service (OFS)Summary: I want to delete an activity on Oracle Field Service. Is this possible ? How ? Content (required): **This post was created as part of a How to Service Request (…Renato Kermentz-Support-Oracle 62 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
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Message scenario launch condition for 'Activity updated' eventWe have for example an activity field that stores text sent from our ERP (for example [a_service_order_text] string/activity/text property). At any given time, more text… -
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How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a… -
Can I add button (plugin) on End Activity Screen?Summary: I would like to add a button to call a plugin whilst inside End Activity's Screen Content (required): **This post was created as part of a How to Service Reques… -
A single notification for segmented activitiesHello; I would like to know if there is a way in which the messages send a single notification when the activities are segmented, since an email is sent for each segment…
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Length/size allowed by OFS for a Custom Property type 'string'Summary: **This post was created as part of a How to Service Request (SR) Content (required): Im trying to update a custom property through API, what is the length/size …
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Maximum number of characters for PropertiesSummary: This post was created via How-to Service Request (SR#) Content (required): What is the maximum allowed characters for new created properties like appt_number or…
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How to know the contacts for OFS service notifications**This post was created as part of a How to Service Request (SR) Release: 22.5.1 Summary of the question: Although this question is not related directly with OFS functio…
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Maximum number of inventory typesSummary: Content (required): Hi Community, Does anybody knows what is the maximum number of inventory types that can be created in OFSC? I appreciate your help Thanks an…
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How to gather idle time data for resource Using Daily Extract File (DWH) ?Summary: We need to gather information regarding idle time that is displayed on Routing Report and would like to use DWH file, what would be the advised way to accomplis…
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Maximum number of values on Enumeration propertyHi Community, Does anybody knows what is the maximum number of values allow in Enumeration/Combobox Property? I appreciate your help Thanks and regards!
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Travel time for activities that lie on the bucket levelSummary: It is always being raised "how does OFS calculates travel time for activities that are on the bucket level". Content (required): **This post was created as part…Dmytro Shurkov-Support-Oracle 31 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle