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Field Service
Discussion List
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Collaboration Group auditingSummary: Looking for a way to audit collaboration groups to ensure users/resources are set up correctly. Content (required): We've recently been adding collaborations gr… -
Field Resource Landing page parameterSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): From where should I configure "Field Resource Landing page" as described… -
How can I search for Activity Type using an API?Summary: The search for activities API found here restricts searching on activity fields which do not appear in the Configuration> Business Rules Activity Search Fields.… -
Maximum number of characters in the body of messageSummary: **This post was created via How-to Service Request (SR#)** Content (required): What is the allowed maximum number of characters in the body of the message (from…
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Article links in OFSC knowledge searchSummary: Article links in OFSC knowledge search Content (required): We have a requirement where Service Request linked articles need to be shown to Technician in OFSC ac…
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Message sending intervalSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We had a problem in which the message took up to 3 minutes to send to our…
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How can I make the workflow steps appear only after the activity status changes to Started?Summary: The workflow steps for my company's business processes should only appear after the activity has been started. This is to prevent any updates to the activity pr…
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Can I restrict map layer visibility by user type?Summary: There are some users who do not need to see certain map layers because it clutters the screen, and others should not seen certain layers. Can they be restricted…
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How can I generate a pdf from the mobile app?Summary: We have a hosted plugin and on one of the functions it converts and downloads the page to a pdf when you click a button. This works when I am logged in via web …
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How to identify a time slot change through a message scenarioSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We'd like to include the time-slot value in a property through a "message…
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Is it possible to audit Routing changes/updates?Summary: I know it is possible to run audit/checks to see which user made resource or configuration changes in OFS. However is it possible to run an audit to see who mad…
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Is it possible to limit routing to only activities that have particular custom property set?Summary: We have a change in our business model where for some activity types we only assign to a worker if the customer has paid and I am looking at how to achieve this… -
Server that resolves certificates is it Cloud, where is located?Summary: Query regarding the server certificates and interfaces Content (required): **This post was created as part of a How to Service Request (SR)** Version (include t…
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Is there a way to export the list of resources after you've filtered them by status, type, OFS UISummary: Is there a way to export the list of resources after you've filtered them by status, type, or last login? I don't see an option to export to excel from browser.…
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Hosted plug-insSummary: Please advise : - What is the amount of hosted plug-ins that OFS allows to upload? -What is the maximum size of each plugin? Content (required): Version (includ…
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Como cambiar una propiedad de tipo texto a que sea listaNecesito cambiar una propiedad existente de tipo texto y cambiar a tipo lista.
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How can dispatchers/operators set an Activity as Not Done?Summary: I'm trying to configure "Not done" standard action screen for an specific UT **This post was created as part of a How to Service Request (SR) Release: NA Summar… -
Showing technician details while getting call from associate in live experience.Summary: Showing technician details while getting call from associate in live experience. Content (required): Showing technician details while getting call from associat…
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Live experience app integration with OFSC app.Summary: Live experience app integration with OFSC app. Content (required): Oracle live experience mobile app integration with OFSC mobile app is possible or not. If pos…
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Data masking and encryption**This post was created as part of a How to Service Request (SR) Release: 22C Service Update 12 Summary of the question: Can we set an encryption in OFS and have the oth…Lucian Spiridon-Support-Oracle 21 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle
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How to block "null" value inserted by REST API calls?The client performs bulk activity creation from REST API calls. However, some Cell values were filled with "null 99999999999". We need to substitute the value for "99999… -
XSLT transformation inquirySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "A Technician is going to request some info (which is a list) from anoth…
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The immediate routing not working the activities not assigned to the resourceActivity not assigned to the resource automatic by using immediate routing So need to know the cause of this issue -
Activity notes plugin in ofsc.Summary: I need a custom plugin in ofsc so that all the notes related to the activity placed at one place under activity details screen. Requirement: Notes capture in of…
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removed (not required)Summary: removed (not required) Content (required): removed (not required) (you are using, if applicable): 22-C Code Snippet (add any code snippets that support your top… -
Creating audio files from OFS plugins**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to record audio files from a plugin and then send t…
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Is it possible to route activities to on call shifts?Summary: We have a need to schedule jobs to Technician's who have on-call shifts Content (required): Our front office Planning team work from 07:00 - 20:00, these hours … -
Tracking available for Update LocationSummary: Looking for tracking/API capability for Update Location function Content (required): Is there any tracking to the address correction (activity_update_location) …
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How can we change an activity duration before the activity is started?Summary: We want to change the activity duration [length] before the technician has started the activity. This could also be done before the activity is routed to a reso… -
Duplication - Link TemplateSummary: How to avoid duplicate linkage happening from the link template. Content (required): Linking is happening more than once with the same parent and it should be o…