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Field Service
Discussion List
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Prevent routing from adjusting specific activitiesSummary: I am trying to have the ability to specify activities to be first in a list on a route and not have routing reoptimize these flagged activities. There is a use … -
fusion field service deep linkSummary: Looking for the syntax and examples of making deep link calls on mobile to open Fusion Field Service iOS app from a 3rd party app on the same device. Content (p…
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OFS Service Consola not show option "Apply Monthly Application Deployment" in Test EnvironmentsHi, I have the following question in case someone can help us. In OFS Service Console we have the following environments: In the production environment we see the follow… -
Ability to fetch list of assistants for a past dateSummary: We are using Assist activities to define crews in our application. In one of the plugins ,we are using Get a list of assistants api to fetch the crew member det…
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How can I restrict the notification for scheduling more than 7 days.Summary: How can I prevent notifications from being triggered when an activity is moved more than 7 days ahead? Content (please ensure you mask any confidential informat…
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Monthly View Does Not Show Future Assigned ActivitiesSummary: Hi, regardless of the profile and type of access, when using the 2–3 days, weekly, or monthly view, we are able to see both completed and planned interventions …
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Can we capture manual move reason in Custom property?Hello @Dima Buldakov Good Day! Hope you are doing well. I want to capture manual move reason in one custom property and send that value to the external application, I tr…
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Work Date Format is showing up differently on Webpage and ipad in OFSC. Why?Summary: On Webpage Work Date is in format 01/22/2026, while on ipad it is showing Jan 22, 2026 Content (please ensure you mask any confidential information): Version (i…
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Bulk download routing run reportSummary: We need field managers to assess the routing run reports for all routing plan executions for a particular day to identify the reasons for which there are max no…
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Why routing run failedSummary: Routing run status: Failed Description: Routing Plan Timeout expired. Please consider increasing Time Limit value. Assignment will cause link constraint violati…
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Custom Point Map Layer Styling in Oracle Field ServiceSummary: Hi everyone, I’m working with custom point map layers in Oracle Field Service and had a question about visual customization. By default, custom points appear on… -
Automatic "En Route" status updateSummary: Hello, We've enabled the "En Route Support" checkbox so that when an activity is completed, the next activity's status is automatically updated to "en route." W…
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Issue using routing configuration after 25D UpgradeSummary: The routing configuration legacy assignment rules are causing issues and showing all non scheduled activities in the routing summary which is causing confusion …
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Prevent technician from starting an activity unless within a specific distanceSummary: I would like to know if Oracle Field Service provides any standard functionality to prevent a technician from starting an activity unless they are within a cert…
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OFSC plugin development-Attachment download issue in hosted pluginSummary: In the Oracle Field Service Cloud (OFSC) mobile application, attachments uploaded through standard forms are downloaded successfully. However, when an attachmen…
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Use Assignment Assistant On Dispatch Console option is not availableSummary: Hi Team, We used to have "Use assignment Assistant on Dispatch Console" option in activity management options in user type general settings. We disabled it to s…
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Creating repeating assist activity through ApiSummary: We are exploring the option of building teams with assist activities. Assist - teamwork activity can be created from the application . In the application, there…
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Issue Using Service Connections and SDPs in Plugin developed in VBCS using OFS RESTAPI CallsSummary: Hello Team, We are developing a hosted plugin using Oracle Visual Builder Cloud Service (VBCS) that consumes OFS REST APIs. In VBCS, we have configured Service …
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WATCH REPLAY: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Watch the 26A Oracle Fusion Field Service Deep Dive replay here Summary: This a replay the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this session … -
Resource Hierarchy missing from Resource TreeSummary: Hi Team, We were able to see resource hierarchy in resource hint and suddenly it disappeared. We could not find any setting to enable disable it. Is there some …
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Ad hoc filters in the Dispatch Console behave differently starting from release 25DSummary: Starting from the OFS 25D release, ad hoc filters behave differently. For example, in an ad hoc filter containing two different fields, if one of the fields was…
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Property's name of geolocation pin in dispatch console's mapSummary: In OFS, are the values shown on the pins in the Dispatch Console map stored in a property? I found that “Position in route” stores the same information, but in …
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How to disable Assignment Assistant after 25DHi, after the release of OFS 25D the user noticed that when they move one non scheduled activity to one worker by drag and drop it appears the tab below. Reading the doc…
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Restricting user from creating assist activity using drag-dropSummary: Hi Team, We have a business requirement to have a user who will only have View Only access. So, we created a user type (View Only) and restricted most of its ac…
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Information on native Service Logistics connectionSummary: Customer uses the integration between Oracle Fusion Field Service and Service Logistics. Recently, we have started seeing below message from 25D (or 25C). Could…
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Oracle Fusion Field Service Geocoding – Coordinates Not Found for Valid US AddressesSummary: Hi All, I’m facing an issue with Oracle Fusion Field Service Geocoding and wanted to check if anyone else has encountered something similar. I’m passing valid U…
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Edit Launch Condition not refreshing UI after inventory installationSummary: Hello, We have an Edit Launch Condition configured based on inventory installation to control the visibility of a section on the Activity Details screen. After …
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Configure Retry mechanism for out bound REST API which is calling a third part application.Summary: Hi We want to configure Retry mechanism in case of technical fault for out bound REST API which is calling a third part application. We got this below link : ht…
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How does Oracle CX Field Service calculate Named User licenses?Summary: Understanding how Named User licenses are calculated in Oracle CX Field Service Content (please ensure you mask any confidential information): We are trying to … -
Assigning same routing profile to multiple buckets automaticallySummary: Hi Team We have a requirement to assign same routing profile to multiple buckets. Please suggest how can this be achieved automatically. Couldn't find API to as…