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Field Service
Discussion List
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OFSC ODA Integration - Extend to allow checking against booking/quota availabilitySummary: Current integration between OFSC and ODA does not take into consideration booking/quota availability. When the customer enters a date it is always available eve… -
Where is my technician movement of the technician's mobile iconSummary:We are configuring Where is my Technician to implement it in Argentina, and we see that when a technician is on the way, sometimes it shows the route and other t… -
Is there a way to compare two dates in OFS for visibility rules?Summary: Need to compare two dates in OFS to limit the ability to submit a form. Content (please ensure you mask any confidential information): We have a business need t…
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Activity book in OFSSummary: as per https://docs.oracle.com/en/cloud/saas/field-service/faadu/r-errorMessages.html#ErrorMessages-91CD5E45 getting error as 'Error: Unable to determine work z… -
Is there any documentation(s) for MyRoute Welcome page refresh issue?Summary: 1- MyRoute Welcome page will open to yesterday's date if we still have anything open from previous day. But what about if we never activated yesterdays route? 2…
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how to stop subscription to be honored by service logistics chargesSummary: we have requirement from client that when field service technician completes his job, he answers certain questions which are predecided. These answer may mean s…
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Creating Service Logistics header without asset details from OFSCSummary: We have Work order created without asset number. It integrates to OFSC and when technician submits debrief, the charge header creation is failing in service log…
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how do i color code the activity which has an inactive activity type in Screen configurationSummary: An repeated activity was created in our system and now the active type is made inactive, we want to highlight and show it to to our technicians that this is an …
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idle time in time viewHello Can you help us to understand why there is a idle time in time view of a technicien. I read below information in documentation: "The white blocks in a route repres…
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Which data set Gets deleted after 90 days in and which data remains there in OFSC.Summary: 1-From below mentioned DOC Which data set Gets deleted after 90 days in and which data remains there in OFSC. https://docs.oracle.com/en/cloud/saas/field-servic… -
ORACLE FIELD SERVICE - XSR fieldSummary: Is there any feature as part of the OFSC product to search the list of places where a particular field is being used in the application. Content (please ensure …
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Validate External ID field is numeric or alphanumeric based on resource typeSummary: We have a customer requirement were user need to input only numeric values for external id to field resources and letters/alphanumeric for buckets/groups, we ne…
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Unable to edit resource type after creation if resource is of different roleSummary: Why am i unable to edit the resource type in "Edit Resource" screen, if resource belongs to different role, example from bucket/group to field resource or manag…
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Lower priority tasks NOT moved out from tech route when higher priority task came inHi All, We have business requirement to move low priority OFSC Activities from technician to assign high priority Activities (time sensitive, critical, emergency in natu…
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how to show/hide set of fields based on previously selected field value in OFS Screen ConfigurationSummary: We have a requirement to show/hide few fields based on a field value selected in run time in screen configuration. Can this be achieved in screen configuration …
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ORACLE FIELD SERVICE CLOUDSummary: How to add Service Request fields in Plugin? Content (please ensure you mask any confidential information): Version (include the version you are using, if appli…
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Is it possible to disable Oracle Field Service Cloud internet facing URL?Summary: Customer does not want the Oracle Field Service Cloud URL exposed to internet for anybody to just hit it for any reasons. They want to limit the access through …
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message Scenario Placeholder for Activity end time when it crosses midnight.Summary: We use message scenarios to interface data over from Field service to Service Cloud. Currently when an activity is completed in field service a message is trigg…
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24A: Continious Improvement Routing Plan QuestionSummary: Hello. I am testing this new feature of OFS24A - Continuous Improvements Routing Plan. It was mentioned that the plan will be executed when the plan is seeing "…
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Is it possible to use access "Resource Location" in message scenario patterns (body section)Hello, I'm trying to set 3 properties : address, city, postal code by using a "Resource Location". I'm trying to auto-populate those 3 properties after creating a specif…
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Buttons InventorySummary: Hello, good afternoon, I am configuring inventory. Is there any documentation about each button that can be added? For example about install_inventory, add_inst…
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oracle field service cloudSummary: How to get the network status i.e. offline or online in a property in OFSC. Need to know the property which shows whether the user is offline or online based on…User_2025-11-21-00-25-16-366 151 views 2 comments 1 point Most recent by User_2025-11-21-00-25-16-366
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oracle field serviceSummary: Is it possible to capture and update Standard property - travelTime using Plugin? Standard property - travelTime will capture time using drop down in Enroute sc…
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SUPPORT OF WAREHOUSE FOR ACTIVITY RELATED OPERATIONSSummary: This feature allows technicians to install inventory directly from a dedicated warehouse. A new ‘Warehouse’ resource type role is available in Oracle Field Serv…
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¿Cuál es la capacidad máxima que tiene un recurso para poseer el inventario?Buenas tardes, Estoy intentando asignar inventario a un recurso de tipo Bucket (Almacén) que actualmente tiene asignado 49.000 tipos de inventarios. Deseo conocer cual e…
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En route ID / ID En rutaGreetings, We'd like to integrate one of our application's status with Field Service's En route status but we need the ID to enroll the status first. ¿How can we get the…
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Remove Generic work orderHi All, want to remove Generic choice from create work order button under Service request work orders tab Regards,
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Are OFS Chat and Collaboration features GDPR compliant?Summary: Hi everyone, We are working with a customer who would like to use Collaboration features of Field Service but is obliged to ensure GDPR compliance of these serv…
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Activity Start timeSummary: Hi ,I have a requirement where the activity start time and duration must be given while creating an activity from add activity screen in OFS and i need that sta…
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How can we adjust the expected travel times for resources who do not drive between activitiesSummary: Adjusting planned travel time for resources who do not drive. Content (please ensure you mask any confidential information): In metropolitan areas, we have reso…