To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
How can I adjust activity duration when suspending an activity?Summary: I need to be able to modify activity duration Content (required): I'm not able to modify activity duration until activity is again started. Version (include the… -
Immediate Routing and Overnight shiftsSummary: I have technicians with overnight shifts, we are using Immediate routing to schedule the afterhours eligible activities. If the technician activates the route a… -
GPS collection on browsersSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): "Do we know any any known issues with collection of GPS coordinates via … -
Expand the width of the columns in Dispatch ConsoleSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): 22D Version (include the version you are using, if applicable): Is there…
-
Is it possible to restrict activity movement?Summary: I want to restrict activity movement. Content (required): I need to restrict activity movement by any mean Version (include the version you are using, if applic…
-
Can I use a Workflow to manage activity completion?Summary: To use a Workflow to manage activity completion (display the button "complete") on activity details screen its necessary to add a property to the Form/Plugin/St… -
Collaboration: Location based chat in 22D versionSummary: On the 22D What’s New, the section Map view improvements in location-based broadcasting says: Similar to how it is shown on the Maps page, when searching based … -
Is it possible to disable the property hint for a specific user type?Summary: Is it possible to disable the property hint for a specific user type Content (required): Property hint displays information when a user hovers over the field na…
-
Recreate instance comparisonSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What's the difference between "Recreate From Another Instance with data …
-
What is the right way to create an OIC application on OFS ?Summary: I am trying to create a OICS application to send activity update from OFSC to B2B Service. As per the documentation I need to fill Application type (Oracle Inte…Renato Kermentz-Support-Oracle 123 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle
-
Scheduled ReportsSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Is the 'Scheduled Reports' option configured somewhere? Can I add or rem…
-
API bulk querySummary: **This post was created as part of a How to Service Request (SR) ** Content (required): Which API's would allow the following queries to be made in a massive wa…
-
Collaboration Group auditingSummary: Looking for a way to audit collaboration groups to ensure users/resources are set up correctly. Content (required): We've recently been adding collaborations gr… -
Field Resource Landing page parameterSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): From where should I configure "Field Resource Landing page" as described…
-
How can I search for Activity Type using an API?Summary: The search for activities API found here restricts searching on activity fields which do not appear in the Configuration> Business Rules Activity Search Fields.… -
Maximum number of characters in the body of messageSummary: **This post was created via How-to Service Request (SR#)** Content (required): What is the allowed maximum number of characters in the body of the message (from…
-
Article links in OFSC knowledge searchSummary: Article links in OFSC knowledge search Content (required): We have a requirement where Service Request linked articles need to be shown to Technician in OFSC ac…
-
Message sending intervalSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We had a problem in which the message took up to 3 minutes to send to our…
-
How can I make the workflow steps appear only after the activity status changes to Started?Summary: The workflow steps for my company's business processes should only appear after the activity has been started. This is to prevent any updates to the activity pr…
-
Can I restrict map layer visibility by user type?Summary: There are some users who do not need to see certain map layers because it clutters the screen, and others should not seen certain layers. Can they be restricted…
-
How can I generate a pdf from the mobile app?Summary: We have a hosted plugin and on one of the functions it converts and downloads the page to a pdf when you click a button. This works when I am logged in via web …
-
How to identify a time slot change through a message scenarioSummary: **This post was created as part of a How to Service Request (SR)** Content (required): We'd like to include the time-slot value in a property through a "message…
-
Is it possible to audit Routing changes/updates?Summary: I know it is possible to run audit/checks to see which user made resource or configuration changes in OFS. However is it possible to run an audit to see who mad…
-
Is it possible to limit routing to only activities that have particular custom property set?Summary: We have a change in our business model where for some activity types we only assign to a worker if the customer has paid and I am looking at how to achieve this… -
Server that resolves certificates is it Cloud, where is located?Summary: Query regarding the server certificates and interfaces Content (required): **This post was created as part of a How to Service Request (SR)** Version (include t…
-
Is there a way to export the list of resources after you've filtered them by status, type, OFS UISummary: Is there a way to export the list of resources after you've filtered them by status, type, or last login? I don't see an option to export to excel from browser.…
-
Hosted plug-insSummary: Please advise : - What is the amount of hosted plug-ins that OFS allows to upload? -What is the maximum size of each plugin? Content (required): Version (includ…
-
Como cambiar una propiedad de tipo texto a que sea listaNecesito cambiar una propiedad existente de tipo texto y cambiar a tipo lista.
-
How can dispatchers/operators set an Activity as Not Done?Summary: I'm trying to configure "Not done" standard action screen for an specific UT **This post was created as part of a How to Service Request (SR) Release: NA Summar…
-
Showing technician details while getting call from associate in live experience.Summary: Showing technician details while getting call from associate in live experience. Content (required): Showing technician details while getting call from associat…