To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Activity Hint Select Resource ActionSummary Select Resource on Activity Hint is not workingContent There is a Select Resource on the Activity Hint screen OOTB and until recently this has worked where if we… -
Default View FilterContent Hello, We have numerous filters set up in OFSC that allow us to change the view for a user. For example we have a filter that will omit (x) activities from the d…
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Categorize emails that are sent directly to customer service emails and not via ask a question pageContent Hi, Our customers can reach us in a few ways 1. Through the ask a question page on site where they can select a topic/category that they are contacting us about …User_2025-02-03-18-10-34-197 30 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207 -
Adding new role in OFSCSummary Working with Role in OFSCContent How to add new role in OFSC? Currently I have Role like 'Filed Service', 'Tool' and 'Vehicle'. if suppose I want to add new role…
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Soap API's in OFSCSummary Soap API's for OFSC activity creationContent Where I can get SOAP WSDL for create Activity in OFSC?
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Why cannot longitude and latitude properties add in Edit/View activity screen?Content Hello everyone; We create an activity by API operation, and we can include a value in latitude and longitude properties; but we didn’t find these properties in “… -
Adding visibility to one bucket for hundreds of resourcesContent We want to add a routing bucket at the top level of the resource tree and allow all technicians (hundreds) to see the bucket. Is there a way to add the visibilit… -
How to restrict the quantity of inventory that a technician can install or uninstall in the activityContent Hello everyone; We need to find a way to validate that a user installs non-serialized inventory types to an activity with a quantity less than or equal to the qu…
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How to make Products/Categories mandatory for an answerContent Hi All, I am trying make the Products/Categories mandatory for an answer from BUI addin. I tried using Answer.ProdCat.Categories or Answer.Products or Answer.map…Bhagyashree Deshpande-250263 33 views 1 comment 0 points Most recent by User_2025-02-03-21-37-31-207
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Deleting Organization Unit in Oracle field Service CloudSummary How to Delete Org Unit in OFSC?Content How to Delete Org Unit in OFSC? In Organization I have 3 org unit Now I'm trying to remove/delete 2 unit, but i'm not gett…
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tools and accelerators in Oracle field service cloudSummary specific tools and accelerators in Oracle field service cloudContent Do you have any specific tools and accelerators in Oracle field service cloud for use follow…
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Image field not working on Android device -PluginContent A GUI image file type field has been configured to capture a photograph in the plugin we are developing, but in OFSC application using an Android device the butt…
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Destination for unassigned activities in Routing what exactly this is forSummary Looking for some more details on Destination for unassigned activitiesContent Hi Guru's, I am new to Routing topic of OFS 19 and 20 versions. Looking for informa…User_2025-02-05-16-10-49-362 46 views 3 comments 0 points Most recent by User_2025-02-06-07-21-39-041
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Ability to adjust label-value pair width in css in some waySummary We would like to fit more date in our display and format it but would require to manage label width in cssContent Hello All, I am pushing an xml file into a prop…User_2025-02-03-17-48-08-742 54 views 2 comments 0 points Most recent by User_2025-02-03-17-48-08-742
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Preventing a resource from Activating his route in the futureContent Is there a way to prevent a resource from accidently activating his route in the future? For example, today at 7:20, he went to activate his route, but had enter…User_2025-02-10-11-02-22-981 63 views 5 comments 0 points Most recent by User_2025-01-29-00-17-24-665
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Can we use OFSC mobile app in windows OS phone/tabletsSummary Can we use OFSC mobile app in windows OS phone/tabletsContent Can we use OFSC mobile app in windows OS phone/tablets -
Preventing activities from moving to another resourseSummary Is there a way to prevent an activity to move to a different resource once it gets allocated? Any tech can initially get the job, but once it gets allocated, we …
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Triggering an "on my way" message from Where's My Tech via 3rd Party MobilityContent I wondered if anybody had come up with a solution for triggering an "On My Way" message from Where's My Technician. Currently, the only way i have managed to tri…
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Restrict Activities based on TypeContent Hi, We have different WO(Activity) Types lets say Cleaning , Plumbing, Washing. We need to allow maximum 5 Work Orders per day if WO type = 'Cleaning ' and we ne… -
Internal Activity at particular timeSummary Best practice on creating an internal activity like Dentist Appt. at a particular time of the dayContent Hi All, I wanted to check on what is the best activity t… -
Availability Capacity Booking Showing Negative Used Quote via APISummary After migrating from timeslots to booking intervals, we are randomly getting back negative used quota when pulled via API.Content After we migrated from timeslot… -
Field Service Mobile Application - Only one active sessionSummary Field Engineers has to sign in only from OFS Mobile ApplicationContent Hi There, We've been using SAML authentication method for login policies. And especially f…
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Adjustable/Non Adjustable intervals in Link TemplatesSummary What is the significance of Adjustable/Non Adjustable intervals in Link TemplatesContent Hi Guys I am trying to understand the significance of Adjustable/Non Adj… -
Routing Baseline settings - BucketContent Hi, Can we setup the Routing - Baseline settings for each bucket? It want to set the resource cost for each bucket. Thanks, Mohan
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Visibility condition in FormSummary Visibility condition in FormContent Hi all, In OFSC, Is there is any REST API available to update the visibility condition of an property or form element in the …
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How to setup Labor charges and expenses in field service and send this information to Service logistSummary How to setup Labor charges and expenses in field service and send this information to Service logisticsContent Hi Gurus, How to setup labor charges and expenses …
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OFSC File AttachmentSummary OFSC File AttachmentContent 1. What are the Supported File Format in OFSC for uploading attachment to activity ? 2. Any limitation on number of files attached to…
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Vehicle Resource Type OFSCSummary Vehicle Resource Type in OFSCContent 1. How to define Parent / Child Relationship between 2 resources which are associated with Resource Type "Vehicle". Say e.g …
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Dispatcher Notification OFSCSummary Dispatcher Notification OFSCContent How to indicate or notify in dispatch console, if two different group of resource working against same asset/location in OFSC…
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Route Deactivation ReminderContent Hi All, We are trying to add an alert to technician to deactivate their route at the end of the day. We are using Activity is completed as the launch condition a…