To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Route Re-optimisationSummary Re-optimize or re-route all the assigned activities if a new activity is added to the bucket.Content Hello, We have a routing plan which is configured to run eve… -
Activity StatusContent Hi , if i create new Activity status (enum field ) means ..How can i control the default button action like end ,Suspend,etc.. based on Custom activity status. T… -
Digital SignatureSummary One customer signature for mutiple SR'sContent We have scenario where a field service rep takes signature from the same customer for two different service reques…User_2025-02-05-11-15-59-953 33 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
-
Set Longitude and Latitude When Manually Creating ActivitySummary Update longitude (accord_x) and latitude (accord_y)Content Our customer covers a very rural area where address information is not found or restricted on Google M…
-
Activity StatusContent Hi , i want to add 'lov value" in Activtiy status is that possible?????. But OOTB Activtiy status field as text field .is this possible to add new value to show …User_2025-02-05-09-04-44-172 38 views 4 comments 0 points Most recent by User_2025-02-05-09-04-44-172
-
File Attachment is possible ???Content Hi , I want attach document like PDF,Excell is this possible???... Already "upload "is there but it accept only picture. Use Case: Supervisor need to send pdf fi…User_2025-02-05-09-04-44-172 60 views 2 comments 1 point Most recent by User_2025-02-05-09-04-44-172
-
Configure Resource History in Unified ViewSummary How to get resource history in unified viewContent Hi all, Previously in the legacy manage view, we had the ability to view resource information and within that …
-
Bulk RoutingSummary Bulk RoutingContent Hi Gurus, can you please let me know what is Bulk Routing all about? When is this used over another? Thanks, Sunil -
Sequential Routing - Business Example and NeedSummary Sequential Routing - Business Example and NeedContent Dear Champs, While I understand in OFSC application we can now run a sequential routing, I need an understa…
-
Quotation Number in OFSCSummary Quotation Number in OFSCContent Hi Champs, Can you please help understand if we can have a Quotation (simple) that we can configure/build withing OFSC and not ne…
-
Date and Time PickerSummary Objective is to add a date and time picker in normal display contextsContent I have added a Date and Time Picker in a form. Then it was added as a button to the …
-
Upload Images custom tab is blankSummary Our custom tab is blank since a few weeks. This tab should upload images which later are used in answersContent Hi! In our ORN instance we have modified our answ…User_2025-02-05-05-56-14-702 40 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814
-
Booking Status - Map Color ChangingContent Hi All, Do you know if is it possible (and how) to see changes on Map color, on Quota Booking Status Map? It seems the Subtitle refers to the Map, but those colo… -
cancel_activitySummary Attempting to use the Cancel Action, but getting 'WRONG_CONFIGURATION - UNKNOWN LABEL"Content Trying to setup a Message Scenario to Cancel any 'Pending' Activiti…User_2025-02-06-07-21-39-041 37 views 2 comments 1 point Most recent by User_2025-02-05-08-58-21-980
-
Notification APIContent Hi, We tried to integrate OFSC with Custom App. Some of our external technician using end Customer's own App. We have to send a notification to the OFSC supervis… -
OFSC - OIC Initial SetupContent Hi, We tried to use the OFSC business events in OIC. We are configuring the OFSC for the initial setup. We could not find the Integration Cloud Service (ICS) Ico…
-
Need help using date_diff with an if statementSummary I am trying to find the resolution time on incidents that are only in certain product familiesContent Hello, I am trying to find the average resolution time on i…User_2025-02-05-19-50-52-219 53 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814
-
Configure several default values in an enumeration type fieldContent Hi everyone Does anyone know if more than one predefined value can be set in an enumeration type field? I need to show a read-only default value according to the…User_2025-02-03-18-02-46-942 48 views 3 comments 1 point Most recent by User_2025-02-03-18-02-46-942
-
Viewing Link Intervals in Activity DetailsContent Does anybody know if it is possible to view link intervals on activities in OFSC - for example in activity details. We have a new requirement in our organisation…
-
Comments field in Resource calendar for Mobility usersSummary Add "Comments" field in Resource calendar for Mobility usersContent When adding a shift or work override from Legacy Manage there is a "Comments" field available… -
Idea privacy settingSummary How can I set/change the privacy setting on my posts in Idea Lab?Content I notice my posts on the Idea Lad are all tagged with the privacy setting "Restricted"..…
-
How to get the history of an activity via API'sSummary How to get the history of an activity via API'sContent Hi OFSC Guru's Is there any History API through which i can request the history of any activity. Thank you…
-
MULTIPLE properties in SINGLE Set-Property message stepSummary Setting values for MULTIPLE properties in a SINGLE Set-Property message stepContent Let's say when a new activity is created we want to set the value "YES" to pr…
-
Control start button in combined viewContent I am starting the move away from legacy manage and into the combined view but have come up against a hurdle that I need some help with and wondered if anyone has… -
OFSC-OSvC integration using ICS migration script not workingSummary Migration script not workingContent Hi Everyone, We are currently implementing connection in OFSC to OSvC using ICS. I'm following the documentation named "OFSC-…
-
Using DKIM to authorize and authenticate emails from Oracle Field ServiceSummary Oracle Field service doesn´t support DKIMContent Hi, At this time, our company is using the OFSC email channel to send notifications to our customers about their…
-
How to route activities at same address to one techSummary How to route activities at same customer address to one techContent Hi All, There is a requirement to route the activities at the same customer location to one t… -
Change placeholder valuesContent Hello, I want to do a "set property" where a given field (Patterns>Subject) has the value equals than {activity_start_time} + 2h. Is it possible to do this calcu…
-
Using Teamwork for Part DaySummary How to configure resources to change teams part way through the dayContent In our organisation, we have resources who work together as teams. Generally these tea…User_2025-02-03-20-28-53-847 47 views 0 comments 0 points Most recent by User_2025-02-03-20-28-53-847
-
Upload shapefile that is stored in local hostSummary Upload shapefile not accessible from a public networkContent Hi Is is possible to upload a shapefile that is stored locally in my laptop? From documentation it s…