To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Booking Status - Map Color ChangingContent Hi All, Do you know if is it possible (and how) to see changes on Map color, on Quota Booking Status Map? It seems the Subtitle refers to the Map, but those colo… -
cancel_activitySummary Attempting to use the Cancel Action, but getting 'WRONG_CONFIGURATION - UNKNOWN LABEL"Content Trying to setup a Message Scenario to Cancel any 'Pending' Activiti…User_2025-02-06-07-21-39-041 38 views 2 comments 1 point Most recent by User_2025-02-05-08-58-21-980 -
Notification APIContent Hi, We tried to integrate OFSC with Custom App. Some of our external technician using end Customer's own App. We have to send a notification to the OFSC supervis… -
OFSC - OIC Initial SetupContent Hi, We tried to use the OFSC business events in OIC. We are configuring the OFSC for the initial setup. We could not find the Integration Cloud Service (ICS) Ico…
-
Need help using date_diff with an if statementSummary I am trying to find the resolution time on incidents that are only in certain product familiesContent Hello, I am trying to find the average resolution time on i…User_2025-02-05-19-50-52-219 53 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814
-
Configure several default values in an enumeration type fieldContent Hi everyone Does anyone know if more than one predefined value can be set in an enumeration type field? I need to show a read-only default value according to the…User_2025-02-03-18-02-46-942 48 views 3 comments 1 point Most recent by User_2025-02-03-18-02-46-942
-
Viewing Link Intervals in Activity DetailsContent Does anybody know if it is possible to view link intervals on activities in OFSC - for example in activity details. We have a new requirement in our organisation…
-
Comments field in Resource calendar for Mobility usersSummary Add "Comments" field in Resource calendar for Mobility usersContent When adding a shift or work override from Legacy Manage there is a "Comments" field available… -
Idea privacy settingSummary How can I set/change the privacy setting on my posts in Idea Lab?Content I notice my posts on the Idea Lad are all tagged with the privacy setting "Restricted"..…
-
How to get the history of an activity via API'sSummary How to get the history of an activity via API'sContent Hi OFSC Guru's Is there any History API through which i can request the history of any activity. Thank you… -
MULTIPLE properties in SINGLE Set-Property message stepSummary Setting values for MULTIPLE properties in a SINGLE Set-Property message stepContent Let's say when a new activity is created we want to set the value "YES" to pr…
-
Control start button in combined viewContent I am starting the move away from legacy manage and into the combined view but have come up against a hurdle that I need some help with and wondered if anyone has… -
OFSC-OSvC integration using ICS migration script not workingSummary Migration script not workingContent Hi Everyone, We are currently implementing connection in OFSC to OSvC using ICS. I'm following the documentation named "OFSC-…
-
Using DKIM to authorize and authenticate emails from Oracle Field ServiceSummary Oracle Field service doesn´t support DKIMContent Hi, At this time, our company is using the OFSC email channel to send notifications to our customers about their…
-
How to route activities at same address to one techSummary How to route activities at same customer address to one techContent Hi All, There is a requirement to route the activities at the same customer location to one t… -
Change placeholder valuesContent Hello, I want to do a "set property" where a given field (Patterns>Subject) has the value equals than {activity_start_time} + 2h. Is it possible to do this calcu…
-
Using Teamwork for Part DaySummary How to configure resources to change teams part way through the dayContent In our organisation, we have resources who work together as teams. Generally these tea…User_2025-02-03-20-28-53-847 46 views 0 comments 0 points Most recent by User_2025-02-03-20-28-53-847
-
Upload shapefile that is stored in local hostSummary Upload shapefile not accessible from a public networkContent Hi Is is possible to upload a shapefile that is stored locally in my laptop? From documentation it s…
-
Custom inventory properties not available to message scenario on inventory deinstalled eventSummary Custom inventory properties not available to message scenario on inventory deinstalled launch conditionContent We have a message scenario configured to Inventory…
-
None of the resource API's return "email" field in the responseSummary 19c Resource management API's does not return resource email addressContent Hi All, We observed that none of the 19c version Resource Management Rest API's retur…
-
Unable to customize Resource inventory formSummary Unable to remove/add properties to resource inventory form in legacyContent Hi Team, I dont see the resource inventory form in LegacyManage screen configuration …
-
How to sort technicians list display in Move Activity operationSummary In Move Activity function the technicians are not listed in any order, is there a way to sort the list?Content Hi All, As technicians displayed during Activity M…
-
How to add custom properties to User OptionsSummary Wanted to add custom security fields to User Options form for tech to maintain, but unable toContent Hi Team, There is a requirement to provide flexibility for t…
-
Documentation on standard actions like add_deinstall_inventory etcSummary Documentation on standard actions like list_inventories and list_inventories etcContent Hello Experts, Trying to find if there is any documentation for standard …
-
Installation of material after sending validation of closure ReportSummary Installation of material after sending validation of closure ReportContent is presented by the functional area in which they find locations with work orders wher…
-
Printing from OFSCSummary Looking to get feedback from customers that print, and how they are successfully getting OFSC data to the printed material.Content I'm currently working on an OF…
-
Daily Extract -Zip fileSummary Daily extract settingsContent I see the daily extract zip file, but i can't seem to access the xml files individually ? Should i be able to download them individ…User_2025-02-03-20-04-02-291 56 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
-
Unable to view all assigned activites under Activity tab in MobilitySummary Unable to view all assigned activites under Activity tab in MobilityContent Hello Team, Kindly suggest... I can only view 1st activity at a time instead of all a…Neha AbhayNarayan Singh-Support-Oracle 37 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
-
Activity Event Filter ExpressionSummary Filter subscription activity events by userTypeContent Our client wants to monitor activity events for specific userTypes (like callcenter and servicecenter) Can…User_2025-02-04-12-26-21-727 31 views 0 comments 0 points Most recent by User_2025-02-04-12-26-21-727
-
Assigning the activity based on lat and long detailsContent Hi Gurus, We are trying to assign activity to the technician's inventory nearby location rather than assigning based on customer location. My one of the option i…User_2025-01-31-00-30-38-723 43 views 0 comments 0 points Most recent by User_2025-01-31-00-30-38-723