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Field Service
Discussion List
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Link for Digital Assistant Skill and AppContent Does anyone have the link for the pre-built app and ODA skills that were mentioned in the 19B release notes? Been struggling to find it on OTN. Just wanting to h… -
Capturing Customer Inventory using BLOCK Type "customer_inventory"Summary Customer Inventory is not being returned using the BLOCK Type "customer_inventory"Content Hello, I am trying to return a list of the inventory in the customer po… -
Dispatcher/Supervisor as a TechnicianSummary Dispatcher/Supervisor as a TechnicianContent Hi Experts, I have a requirement where Dispatcher can perform the activities by himself. Please find the attached sc… -
Is Field Service Integrated with Fusion Maintenance.Summary Is Field Service Integrated with Fusion Maintenance.Content Hi, Can we create Maintenance Work Order in Fusion Maintenance Module from the Service Request which … -
Holidays in OFSCSummary How holidays for two different countries work?Content We have both Canada and US technicians in OFSC. How can we manage holidays for these two different countrie… -
Core Application reportsContent Hello, Can I get the same reports to Core Application which were in Legacy manage (see attached picture)? Thanks, Antero Version 19BUser_2025-02-03-21-22-33-570 49 views 4 comments 0 points Most recent by User_2025-02-03-21-22-33-570 -
Login Policies: Max SessionsSummary What is the significance of Max Sessions in Login PoliciesContent What is the significance of Max Sessions in the Login Policies. I understood it like, we cannot…
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Deleting Resource TreeSummary Is there a way to Delete resource TreeContent We have migrated our build from Dev env to Test env. As it was dev env so there are lots of resources in our Resour…
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Add Activity Type in Time ViewSummary The current activity type is blank. We want to make the Activity Type displayed on the 'activity bar' under Time viewContent Hi guys, We want to display the Acti… -
Clone a InstanceSummary Need a Document regarding cloning InstanceContent Hi OFSC Guru's, I need documentation or step by step guidance on how to clone an instance. Help would be most a…
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Routing jobs together in the same streetContent Within our organisation, we have teams who proactively inspect our assets installed at customers properties. The objective is for the field resources to start at…
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Warehouse ActivitiesSummary Choose the best warehouse (activities) according to the route of the techContent Hi everyone, I explain better the customer requirements: The OFSC have to choose…
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Remove create button for the creation of groupSummary Remove create button for the creation of groupContent Is it possible to remove crete button for the creation of group groups--> crete button) for a perticuler ty…
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See order identifier, when suspending activity.Summary See order identifier, when suspending activity.Content Hello, Our client is using the identify activity by to randomly select work orders. https://www.screencast… -
Automatic RoutingSummary I want to perform an automatic routing.Version 19B
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How to Set Custom Activity Status?Summary Custom Status creationContent Hi team, Is there any documentation or steps available to change or configure the below scenario? To set or change the status of th…User_2025-01-31-00-30-32-814 42 views 2 comments 0 points Most recent by User_2025-01-31-00-30-32-814
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IntegrationSummary Field Service Cloud and Siebel IntegrationContent Dear All, Can anyone give me info about Integration between Oracle Field Service cloud and Siebel? Any document…User_2025-02-03-21-37-31-207 26 views 7 comments 0 points Most recent by User_2025-01-31-00-30-38-723
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Reviewing Routing with your StakeholdersSummary Best practice suggestions for Reviewing Routing with your stakeholdersContent Hi everybody. I wanted to post a topic to discuss making changes to Routing Plans/P…User_2025-02-03-20-28-53-847 31 views 0 comments 0 points Most recent by User_2025-02-03-20-28-53-847
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change screen of pending orders in toa mobilSummary change screen of pending orders in toa mobilContent good morning In mobile TOA The pending orders screen can be modified? https://www.screencast.com/t/Yy8yrKyh I…
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Start orders randomlySummary Start orders randomlyContent Good Morning , Currently we have 10 orders visible by technician. View image : https://www.screencast.com/t/gIrt4KQTEe2O We require …
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Routing to Unscheduled Bucket/TechnicianSummary Recurring Routing to push activities to buckets as "unscheduled"Content Hello, We currently create all activities to a "master" bucket. The bucket runs a recurri…User_2025-02-04-12-26-21-727 34 views 1 comment 0 points Most recent by User_2025-02-04-12-26-21-727
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Map Display - Inconsistent Satellite ViewSummary Map Display - Inconsistent Satellite ViewContent Hi All, About to raise a SR related to inconsistant maps display in the Core App. Some users cannot toggle betwe…
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REST service with a message scenarioSummary REST service with a message scenarioContent HI everyone I need to consume a REST service with a message scenario, is it possible to use properties to send as par…User_2025-02-03-20-48-58-461 25 views 0 comments 0 points Most recent by User_2025-02-03-20-48-58-461
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Searcher in next activity sectionSummary Is it possible to add a searcher in next activity section ?Content Hi everyone I was wondering if I can add a searcher in the "Searcher in next activity section"…User_2025-02-03-20-48-58-461 14 views 0 comments 0 points Most recent by User_2025-02-03-20-48-58-461
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Passing items from omc to ofscContent Hi Gurus,Can we integrate Oracle inventory cloud or Oracle maintenance cloud with field service application. Reason I am asking is , when the items are added in …User_2025-01-31-00-30-36-440 18 views 0 comments 0 points Most recent by User_2025-01-31-00-30-36-440
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Assignment based on inventory partsContent Hi Gurus,Please state if this scenario can be done. If yes can anyone elaborate in how to do it.While creating a activity the manager will assign few parts to th…User_2025-01-31-00-30-36-440 30 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Massive download of TOA imageSummary Massive download of TOA imageContent Good Morning, We have our client who needs to download massively the images that from mobile phones are taken by field techn…
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Optimization Route without the bucketSummary Can I use the optimization route without using the bucket?Content Hi Currently all the activities are dropped in the agent. cause Routing hasn't been configured …User_2025-02-03-20-48-58-461 32 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Reoptimization sectionSummary Reoptimization section missing in Routing planContent Hi I was at the routing plan configuration and I was looking for the reoptimization section but is not in t…User_2025-02-03-20-48-58-461 43 views 5 comments 0 points Most recent by User_2025-02-03-20-48-58-461
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Making workskills as readonlySummary how to make workskills as readonly?Content Is there a way to make workskills as readonly so that a user can see the workskills but should not be able to alter it…