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Field Service
Discussion List
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How can I get notifications on Facebook when I answer an incident?Summary I do not see notifications on Facebook when answering an incidentContent When I generate an incident from Facebook it is created correctly and I can see everythi… -
Limit which user types a user type can edit their configuration?Summary Is there a way to limit for which users types a user type can edit their configuration?Content Is there a way to limit for which users types a user type can edit…
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CX Heroes for Modern CX 2019 is Live!Content Greetings Oracle Field Service customers! To help you make the most of Modern Customer Experience and recognize you for your success and expertise, we are please… -
Start Manually Link missing under Manual Routing Plan in OFSCSummary Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client ApplicaitonContent Hi, I have configured Routing Plans (Manual & Automatic) in my Fres…User_2025-01-30-02-11-25-369 59 views 3 comments 0 points Most recent by User_2025-01-30-02-11-25-369 -
ReportsSummary Restrict to two decimal placesContent Hi guys, How can I restrict Field Service report values to two decimal places? PFA
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View calendar more than 2 weeks ahead in mobilitySummary When viewing the activity list in mobility, you can select to view dates up to 2 weeks ahead, is it possible to view dates further into the future than this?Cont…
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Mobility RoutingContent Hi Gurus, Could you kindly help me tell figure out how to route a routing plan in mobility login from a manager/ Supervisor login. Thanks, MadhuUser_2025-02-03-20-16-47-345 43 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Integrating OFSC with ICSSummary how to trigger activityUpdated and formSubmitted eventsContent We are integration our OFSC instance with ICS. Currently the integrations based on OFSC Adapter ar… -
Notify Technician 30 minutes before end of SLA end timeSummary Notification need to be sent 30 mins before end of sla end timeContent Hi Experts, We need to notify technician 30 mins before end of sla end time via collaborat… -
Monitoring Tool Compatible with OFSCSummary How can we integrate Monitoring Tool which are Compatible with OFSCContent Hi OFSC Guru's Can any of the Guru's of OFSC tell, if there is any compatible tool's a…
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team info saving to custom property and sending to ICSSummary team info manipulationContent We can get the team info by following way on an event:
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Element "Image" doesn't open the cameraSummary Image Element doesn't allow the user to take a photo from camera application.Content The user needs to take a picture at the end of an activity but the image ele…User_2025-02-03-20-48-58-461 55 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Filling survey only once in a while or in the beginning of dayContent Hey everyone! We have a safety survey that is filled in the beginning of every activity. It is losing its meaning and power, because technicians' are getting bor…User_2025-02-03-21-22-33-570 30 views 2 comments 0 points Most recent by User_2025-02-03-21-22-33-570
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Tech LocationSummary Without Smart locationContent Hi Guys, I have a question regarding tech location. We haven't procured Smart Location and we want to see the tech's location in on…
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OFSC new Custom Forms data to ICSSummary how to send OFSC new Form data to external applicationsContent We got upgraded to 19A and with the upgrade we got new Form entity where we can now create custom …
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Custom Action Name is not visible in Screen layoutSummary Custom Action Name is not visible in Book New Activity Screen layoutContent Hi, I have created an Action Name as shown in the attached screenshot and associated …User_2025-01-30-02-11-25-369 39 views 9 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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Missing Action Links in the latest release 19ASummary Not able to find Action Links in the latest Release 19AContent Hello, In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can creat…User_2025-01-30-02-11-25-369 47 views 7 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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Change Activities in GroupsSummary Updating fields with mass change works stupidlyContent Hey, We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/e…User_2025-02-03-21-22-33-570 59 views 2 comments 0 points Most recent by User_2025-02-03-21-22-33-570
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Unfinished activities look finished by estimated end timeSummary Unfinished activities look finished by estimated end timeContent I have noticed that when an activity starts close to the end of a shift and the technician does …
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Not able to Book Activity by TechnicianSummary Book Activity Error "Capacity category cannot be determined using provided activity fields"Content Hi, We have a requirement that Technician should be able to Bo…
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Set modified field with current datetimeSummary Set modified field with current datetimeContent We are changing with internal messages some values of our Activities based on different events (activity started,…
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Is it possible to allow managers to start activities?Summary Allow managers to start activitiesContent We currently have a resource tree structure with Techs at the lowest level under their managers. The Techs have a resou… -
Raise a notification when a field is updatedSummary Raise a notification when a field is updatedContent We have 2 cases when we would like to raise notifications when a field is updated 1. When a user updates a fi…
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Combobox values visibility restricting current valueSummary Combobox values visibility restricting current valueContent We have a combobox field that takes a series of values. Lets say at a certain point it has a value V1…
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Map field based on hierarchySummary Map field based on hierarchyContent We have a field F1 which can contain some thousand different values. These values are constraint based on the combination of …
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Does OFSC support the Web Application Security?Summary Does OFSC support the Web Application Security?Content Hi OFSC gurus, I was wondering if any of you could provide me with some assistance/familiarity with the We… -
View customer address on map on mobile and view route from current location to customer's addressSummary Unable to view the customer's address on mobileContent Hello, I have a requirement where the resource should be able to view the customer's address on map on mob…User_2025-02-03-19-04-27-500 28 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Not able to send Data from Plugin Iframe to Field Service Cloud ScreenSummary Not able to send Data from Plugin Iframe to Field Service Cloud Screen Name (cname) FieldContent Hi, We have a requirement to make the Name Filed searchable in B…User_2025-01-30-02-11-25-369 63 views 4 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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Disable the delete Activity option from the cancel activity formSummary Disable the delete Activity option from the cancel activity formContent We would like to restrict dispatchers from deleting canceled activities so disable the de…
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Filter the records shown in a screenSummary Filter the records shown in a screenContent We would like to be able to see the records on a screen (inventories on mobility) with a condition applied: Only view…