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Field Service
Discussion List
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Restricting field technician to not edit resource infoSummary how to restrict field technician to not modify user and work skillsContent How can i restrict my field technician to not modify its user details, calendar info a… -
Hiding Maps form mobility landing pageSummary How can i hide Maps section from the mobility landing pageContent Please can i know how can i hide Maps section from the Mobility landing page? Thanks Version 19A
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Routing linked activities in different bucketsSummary How to automate scheduling of linked activities in different bucketsContent Hello all, I'd like to reach out to the OFSC community for ideas/suggestions regardin… -
Allowing 'Cancel' conditionalSummary Allowing 'Cancel' activity option to specific users based on visibility ruleContent Please can we allow cancelling of activities based on conditions? Our require…
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Integrating attachementContent Hi Gurus, Can we add multiple attachment while creating an activity or while technician updating an activity. And also can we pass the attachment to a source sys…User_2025-01-31-00-30-36-440 51 views 6 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Resource name in activity details & search functionSummary Looking for a field, which would include bucket's or technician's name to provide quick information where activity isContent Hello, I'm looking for a field, that…
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Print ReportContent Hi, Can we print or export the report in OFSC? We have an requirement where we need to print or export the report"Agent productivity by activity type". -
Error on canceling an activitySummary When i try to cancel an activity i get "Operation is not permitted. Please relogin. If problem persists contact technical support.."Content I am trying to cancel…
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Inventory List in PluginSummary Same Inventory List is showing for against a tech for all jobsContent Hi All, I was exploring the new 19a plugin and I had found that the same inventory list is … -
Have visibility only of the activity started or the next pending (not both)Summary Have visibility only of the activity started or the next pendingContent we apply a filter with "pending_activity order" < 2, and the technician has visible the a…
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Difference between Company profile and personal profile in StatisticsSummary Trying to understand the difference between Company profile and personal profile in StatisticsContent Hello everyone, Again sorry to post yet another question. B…User_2025-02-04-11-03-51-524 37 views 2 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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Default values in Form EditorSummary Setting a default service window or time slot in the Add Activity screenContent I'm attempting to identify how to set a default value for "time slot" for activit…
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A question regarding the automated routing for field serviceSummary How does the system automate the routing of activities for field service?Content Hello everyone, I am new to learning about Oracle Field Service and I have a que…User_2025-02-04-11-03-51-524 61 views 2 comments 0 points Most recent by User_2025-02-04-11-03-51-524
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Only order activities by Service WindowSummary How can we configure OFSC to only order appointments based upon the service window?Content Hi OFSC brains! I've been doing a proof of concept in one of our offic… -
Application ErrorSummary Protocol ErrorContent There are some mobile phones that has the same trouble. The models are: Lg K4 ZTE Blade V8QUser_2025-02-03-20-48-58-461 34 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Deployment from one environment to anotherSummary How to do deployment from one environment to anotherContent Please can someone share the steps/checklist/deployment document that can be used to migrated build f…
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Resource Track HighlightingSummary I'll like to know the meaning of the color of the crumbsContent I was trying to identify where is the first place of one of the resources in the map view but I'm…User_2025-02-03-20-48-58-461 15 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Search activities in the pastContent We cannot search activities in the past. Is it not supported or is it something not configured properly from our part? We are using OFSC application screens for …
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Baseline setting in routingContent Hi Gurus, In routing baseline setting, what ever values put in the savings is always negative. How to make the savings positive? Can anyone share your tips or wh…User_2025-01-31-00-30-36-440 27 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Complex resource calendars using application screensContent Using Calendars from the new application screens (from mobility) https://docs.oracle.com/en/cloud/saas/field-service/19a/faaca/dispatcher-activities.html#c_manag…
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AutoRouting: limit resource timeSummary How do I limit the time of a resource to two random days?Content Hi! For the current support I'm providing, I have to enable AutoRouting in Field Service Cloud. …
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Red "X" in resource icon.Summary A red "X" appears in the resource tree.Content There is a resource with a red "x" instead of the icon, in the documentation says that this happens cause the reso…User_2025-02-03-20-48-58-461 27 views 3 comments 0 points Most recent by User_2025-02-03-20-48-58-461
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Test in Production InstanceContent Hi Gurus, It is uncertain to test our configuration in prod instance. To know our configurations are working fine in prod before delivering to the customer, how …
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Loading resources via csv/excel filesSummary can we load operators/vehicles in via csv/excel files?Content We have a requirement to load resources in field service via csv/excel file. Is there a way to impo…
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Substring in Set Property?Summary Substring in Set Property Message ScenariosContent Can I configure a message scenario set property step with a substring of an existing property? Version 19A -
Completed Activity and Deactivate Route Email Notifications or Launch ConditionsSummary Email notification to technician to deactivate route or complete activityContent We want to "remind" our technicians to complete an activity and/or deactivate th…User_2025-02-04-12-26-21-727 43 views 5 comments 0 points Most recent by User_2025-02-04-12-26-21-727
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Deleted activity reportSummary can we get a report on activities for the deleted activities?Content Dear experts Is there a way we can know who deleted an activity? It can be a report which wi…
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Set time using application screensSummary Set time using application screensContent Hello all! We are working with the new application screens for the dispatcher role. Has anyone found how users can edit…
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Creating Users in OFSCSummary Users creation template for OFSCContent Please can anyone share template for the user's setup which i can share to client to acquire users and their roles and re…
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Inventory Message Placeholder for individual quantitySummary Inventory Message Placeholder for individual quantityContent Hello all, Is there any available Inventory Message Placeholder for individual quantity ? (except in…