To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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Search activity using activity idSummary Search activity using activity idContent We are setting up the activity search (from Business Rules) and we have noticed that it does not work with the activity … -
Is there a way to delete inactive user sessionsSummary Is there a way to delete inactive user sessionsContent We have a user which has performed several logins without having logout. Since then, each times the user t…
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Custom Forms ActionsSummary Add Action on Custom FormContent Hello, I am trying to figured out if is it possible to Submit a Custom Form 1, and then opens a Custom Form 2. I need to create … -
Custom FormsSummary Add inventory properties on Custom FormsContent Hello All, I am hopping to understand if is it possible to add properties from Inventory Entity in a Custom Form …
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Collaboration- Users are not visibleSummary Collaboration- Users are not visible even though Collaboration group is configuredContent Hello Team, We have configured Collaboration group. Now we have added U…Neha AbhayNarayan Singh-Support-Oracle 41 views 6 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Working on past activityContent Hi Gurus, As per OFSC functionality we know that the past activity cannot be moved or cloned. That particular activity will stay in the technician bucket forever… -
Filtering resources based on assigned work zonesSummary Identifying resources located outside of a bucket, but with temporary work zones assigned for that bucketContent With the introduction of functionality to assign…
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Add Buttons/Tabs/Plugins to "Add Activity" Screen for Technician in 19ASummary How to Add Buttons/Tabs/Plugins to "Add Activity" Screen for Mobility for Technician in 19AContent Hi, How to Add Buttons/Tabs/Custom Plugins to "Add Activity" S…User_2025-01-30-02-11-25-369 50 views 9 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Restrict "Move Activity" based on Property conditionsSummary Restrict "Move Activity" based on Property conditionsContent We have a new requirements to restrict the "Move" or "Reschedule" activity in OFSC Manage and Mobili… -
Mass load of field resourcesSummary Can I make a mass load of field resources?Content I'm trying to make a mass load of field resources using Postman, but It seems not to work, I used "Post" and "P…
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Considering Travel times using CapacitySummary How to consider the location of activities already booked using capacityContent Hi all, For those community members using the Capacity module in OFSC, im wonderi…User_2025-02-03-20-28-53-847 49 views 5 comments 0 points Most recent by User_2025-02-03-20-28-53-847
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How can I get notifications on Facebook when I answer an incident?Summary I do not see notifications on Facebook when answering an incidentContent When I generate an incident from Facebook it is created correctly and I can see everythi…
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Limit which user types a user type can edit their configuration?Summary Is there a way to limit for which users types a user type can edit their configuration?Content Is there a way to limit for which users types a user type can edit…
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Start Manually Link missing under Manual Routing Plan in OFSCSummary Start Manually Link missing under Manual Routing Plan in Fresh OFSC Client ApplicaitonContent Hi, I have configured Routing Plans (Manual & Automatic) in my Fres…User_2025-01-30-02-11-25-369 59 views 3 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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ReportsSummary Restrict to two decimal placesContent Hi guys, How can I restrict Field Service report values to two decimal places? PFA
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View calendar more than 2 weeks ahead in mobilitySummary When viewing the activity list in mobility, you can select to view dates up to 2 weeks ahead, is it possible to view dates further into the future than this?Cont…
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Mobility RoutingContent Hi Gurus, Could you kindly help me tell figure out how to route a routing plan in mobility login from a manager/ Supervisor login. Thanks, MadhuUser_2025-02-03-20-16-47-345 44 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Integrating OFSC with ICSSummary how to trigger activityUpdated and formSubmitted eventsContent We are integration our OFSC instance with ICS. Currently the integrations based on OFSC Adapter ar… -
Notify Technician 30 minutes before end of SLA end timeSummary Notification need to be sent 30 mins before end of sla end timeContent Hi Experts, We need to notify technician 30 mins before end of sla end time via collaborat… -
Monitoring Tool Compatible with OFSCSummary How can we integrate Monitoring Tool which are Compatible with OFSCContent Hi OFSC Guru's Can any of the Guru's of OFSC tell, if there is any compatible tool's a…
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team info saving to custom property and sending to ICSSummary team info manipulationContent We can get the team info by following way on an event:
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Element "Image" doesn't open the cameraSummary Image Element doesn't allow the user to take a photo from camera application.Content The user needs to take a picture at the end of an activity but the image ele…User_2025-02-03-20-48-58-461 56 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Filling survey only once in a while or in the beginning of dayContent Hey everyone! We have a safety survey that is filled in the beginning of every activity. It is losing its meaning and power, because technicians' are getting bor…User_2025-02-03-21-22-33-570 31 views 2 comments 0 points Most recent by User_2025-02-03-21-22-33-570
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Tech LocationSummary Without Smart locationContent Hi Guys, I have a question regarding tech location. We haven't procured Smart Location and we want to see the tech's location in on…
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OFSC new Custom Forms data to ICSSummary how to send OFSC new Form data to external applicationsContent We got upgraded to 19A and with the upgrade we got new Form entity where we can now create custom …
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Custom Action Name is not visible in Screen layoutSummary Custom Action Name is not visible in Book New Activity Screen layoutContent Hi, I have created an Action Name as shown in the attached screenshot and associated …User_2025-01-30-02-11-25-369 39 views 9 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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Missing Action Links in the latest release 19ASummary Not able to find Action Links in the latest Release 19AContent Hello, In the latest version 19A, OFSC introduced new section "Forms & Plugins" where we can creat…User_2025-01-30-02-11-25-369 47 views 7 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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Change Activities in GroupsSummary Updating fields with mass change works stupidlyContent Hey, We noticed a quite stupid way in the "Change Activities in Groups" feature (https://docs.oracle.com/e…User_2025-02-03-21-22-33-570 59 views 2 comments 0 points Most recent by User_2025-02-03-21-22-33-570
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Unfinished activities look finished by estimated end timeSummary Unfinished activities look finished by estimated end timeContent I have noticed that when an activity starts close to the end of a shift and the technician does …
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Not able to Book Activity by TechnicianSummary Book Activity Error "Capacity category cannot be determined using provided activity fields"Content Hi, We have a requirement that Technician should be able to Bo…