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Field Service
Discussion List
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Data Encryption in Message ScenarioContent Hi, Is Data Encryption possible while sending messages using Message Scenarios? Thanks, Haiquea -
Using Workzone Weightings in OFSCContent As a business, we rely on the operational expertise of our field technicians. Each technician will have a set of sites which he is the "champion" for. We would w… -
in Inbound APIContent Hi, I am trying to update activities with Inbound API. If I don't pass in value for sla_window_start in appointment structure, will OFSC set any default value fo… -
Disable traceContent Hi all, Does anyone know how to disable trace (with Smart Location) on the map view? I mean to completely erase that option from users (eg.: dispatcher) view. Th…
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Editing OOTB Reports/Creating Custom ReportsContent Hello All, I am exploring reporting functionality and came to know that there is no option to extend the reports functionality rather use standard reports availa…
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How to use the Property formatting feature to create a table?Content Hello, I have a requirement where I have to create a custom table of the following format: Labour ID Labour Grade No of Hours Worked Comments 1 2 3 I have create…User_2025-02-03-19-04-27-500 94 views 7 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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OFSC App featuresContent Hi, i have a few queries related to OFSC mobility app. 1. Does OFSC app support on Android and IOS have any limitations for technicians? 2. How does OFSC store a…
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BUI Get Contact name in Incident workspaceContent Hi All, In BUI extension i am trying to get contact first and last name in incident workspace but it throws null even if my contact name are entered. Below is my… -
Warning message for Overtime displayed even when activity is non-scheduled and non-orderedContent Hello, I have created a non-scheduled and non-ordered activity in a bucket. However, I am getting the error message for Overtime when creating same. Is there any…User_2025-02-03-19-04-27-500 17 views 3 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Workzone Key configuration IssueContent Hi, In OFS , work zone key is configured as free-form text field. If I tried to configure London key values ex. SL4 1RS. Configuration was successful. But, when …
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Collaboration Events in Core API Access (18A)Content Hi, I configured the Application for the integration. In the Core API available entities, I noticed we have Collaboration Events entity. Can you tell me what's t…
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Restrict attribute value visiblity based on date constraintContent Hi, I have an enumeration property with 5 values. Is it possible for lets say, 2 of its values to be visible until a particular date. Can we put date constraint …
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Properties numberContent Hi all, Does anyone know if there is a maximum number of properties to be added to OFSC? Thank you!
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I cannot add a child resource for an existing resource in the hierarchy.Content Hello, I have a bucket and under the bucket I have a resource. I want to be able to add a child resource for this main resource but however, I cannot find the bu…User_2025-02-03-19-04-27-500 18 views 5 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Dynamic List of Values for PropertiesContent Hi Experts I have a customer requirement of displaying Part Number in the List of Values. The list of value should be dynamic and will change based on the Part a…
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Balancing resources in a Routing PlanContent I'm implementing a manual routing plan in a bucket with 4 resources. The issue that I have is the following. I add about 15 activities, then I execute routing ma…
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Can a resource work on several multi-day activities simultaneously?Content I have a requirement where resources usually work on several multi-day activities simultaneously, since the resources in this case are inspectors who supervise t…User_2025-02-03-19-04-27-500 48 views 11 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Use of plugins to update values of an activityContent Hi, I am planning to explore on using custom plugins built using Activity Update REST API to update certain field values on a Button click. However the documenta…
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Can a resource start a multi-day activity which was assigned to him the previous day?Content I have a scenario where the resource should be able to start the first segment of a multi-day activity which was assigned to him the previous day. Can this be ac…
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Updating Position in Route values using Action LinksContent Hi, I want to update the Position in route value to 'Not Ordered' on a click of a Custom Button. I tried using the Action Links and Custom Param functionality wi…
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OFSC Collaboration - data retentionContent I'm struggling to find any information in the Collaboration documents around the retention of chats and images. Does anyone know: * How long collaboration chats …
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How can I edit inventory details on mobility?Content Hello, As a resource, I want to be able to edit details of inventory I added previously. I have been able to configure same on Manage but on mobility, no edit op…
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Scheduled WorkContent Hi All, Can we create a scheduled maintenance within field service, where every two days in a week it should be assigned to technicians. Thanks, Dilip
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Service flowContent Hello Experts Team, As per the req. I am looking for implementing the filed service flow cycle as per the RFP shared from client. I implemented such cycles in EB…
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Empty fields value creating new resource inventoryContent Hello, We are trying to create new Resource Inventory using the API REST, but when we send the data, the fields Quantity, InventoryType, Inventory model (Custom …
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Scenario Message Status "falsemethod" with description ACTIVITY_IS_NOT_ASSIGNEDContent hi, i'm confing a scenario messege for the trigger "Route is not activated", but when thas was lunched, the message not is sent and the status set in "falsemetho… -
Integration with other applicationContent Hi all,What are the possibilities to integrated with other cloud application. Say oracle EAM and ofsc without oracle service cloud.
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Sending images in OFSC CollaborationContent Within OFSC Collaboration, it is possible for people using the Mobility app or Mobility web page to easily attach images to any chats they are participating in. …
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Oracle Mobile workforce management - UtilitiesContent Hi Guys, I wanted to check if anyone is aware on the strategy of Oracle Mobile workforce management used in utilities to be replaced with Oracle field service cl…User_2025-01-29-17-52-39-333 33 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Travel Time CalculationContent I've tried researching for this answer with no luck, most articles are around travel time and routing. The questions is that we need to track travel time and tra…