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Field Service
Discussion List
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API Parallel Call Limits for Resource Bulk Inventory Create EndpointSummary: We are utilizing the Resource Bulk Inventory Create API to create or update inventory records for technicians. Could you please clarify if there are any restric… -
API limitations on Bulk update resource inventories REST APISummary: Hi team, We are using Bulk update resource inventories (https://docs.oracle.com/en/cloud/saas/field-service/cxfsc/op-rest-ofsccore-v1-resources-custom-actions-b…
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Field Service Maintenace Accelerator Sub inventory SyncWe want to Sync Multiple Subinventory in Oracle Fusion Field Service, We are using Maintenance Accelarator to Create Activity in OFS, while executing activity we want us… -
Reopening an activity and copying the details on the Completed activity on the New opened activity.Summary: Hi, We have a situation where the Supervisor would require to reopen a completed OFS activity and review the details, comments, materials used. The supervisor w…
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Clarification Required on Image Attachments in Planned Service History PluginHi Team, We are encountering an issue with the Planned Service History Plugin integration between OFS and WACS. When a technician attaches an image and completes the act…
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interim activity statuses in UTC formatSummary: We have observed that interim activity statuses (such as "Enroute", "Started", etc.) sent from Oracle Field Service (OFS) to Oracle Utilities Customer Cloud Ser… -
Want to use SAML login policy for SSO authenticationWant to use SAML login policy for SSO authentication, it is enough to have idp metadata xml or oracle IDCS is also required. -
Position in route update with Message APISummary: We are trying to update the position in route for a set of activities assigned to a specific resource on a specific date. However, when our custom plugin sends …
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Hide activity fields based on activity property valuesSummary: We have an activity type of 'Assist tasks' - these are linked customer calls to a primary tasks e.g. Technician may require support on a customer site due to si… -
How to hide a field in the Activity Identifier based on a resource property?Hello everyone, In the activity details screen, we have a field called "Amount to receive", which shows the value the field resource will receive upon completing that ac… -
How long can we store attachments in OCI Object StorageSummary: We created attachment property with OCI Object Storage. How long can be store our attachments in OCI Object Storage. Is there any limit on retention duration or…
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How to remove edit favorite groups icon from manage screen ?Summary: Hi All , we have a client requirement to make manage screen view only for some user roles. We were able to remove other edit actions from manage liek add activi…
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OFSC - How to Capture Custom Activity Field Update Event in Message Scenario Launch Condition?I have requirement to capture the custom field update event, let's say Payment success Identifier which is getting updated using custom plugin page and need to trigger m…
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OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario?Summary: In OFSC-Is it possible to Include HTML Content, Image, attachment in Message Scenario? Content (please ensure you mask any confidential information): I have a r…
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How to populate Address in work order when there are no contacts maintained at Site LevelSummary: The client is not having Contacts maintained at Address level in CX. How to populate the site address and time zone in Service work order. Content (please ensur… -
If an Activity is not started after x minutes the activity move to other technician.Hello Folks, Greetings, I am working with routing plan and trying to implement one functionality with routing plan that suppose one routing plan executed and assign the …
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Displaying Activities Based on Route StatusIs it possible to create a filter to display only resource activities based on their route status? Example: 1 - Only resources currently active on the route 2 - Only res…
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Can we send an email notification on Creating an Appointment in OFS during Launch condition?Summary: Can we send an email notification on Creating an Appointment in OFS during Launch condition? We would like to send an email on submission of an Appointment. Tho…
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Fusion Field Service Cloud : Unable to see resource information as Read WriteSummary: The Screen configuration has the values Read/Write for many of the fields under Edit/ Resource Information. But not able to make it read write from application …
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Can you use quota to restrict routing, or would using 'Points' be more appropriate?Summary: One of our business processes are reviewing the way that they plan their work and as a part of this they are setting some targets for their workload. Their work…
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August 6th webinar: Build Exceptional AI-Driven Customer ExperiencesCX expectations are higher than ever, with 24/7, first-time resolutions now the baseline. But with digital engagement outpacing human capacity, how can you keep up? Orac… -
Regex in a property resets after pressing enter for next lineSummary: Regex resets after new line in property Content (please ensure you mask any confidential information): We are using a regex inside a property which checks that …
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Displaying warehouses in the "Inventory List" viewSummary: Requirement: The organizational tree consists of a main bucket and then secondary buckets corresponding to contracting companies. Each contracting company has a…
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Does Fusion Field Service simplify Asset Details & Parts Ordering Plugin setup in OFSC?Hello Folks, Looking for insights into an exciting transformation happening in the Field Service space! With the introduction of Oracle Fusion Field Service, does the se… -
How do we create multiple Organization Units in single Organization in Oracle Field Service ?Hello, We've created 3 Organizations in OFS, and are trying to create multiple Organizational Units under them. But, system is allowing us to create an Organizational Un…
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Unusual Blue Line Seen on OFS Dispatch ConsoleSummary: A sky-blue line is appearing on the OFSC Dispatch Console for a specific user, while it is not visible to others. We were unable to reproduce this issue from ou…
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Daily Extract activity START and END fields missing date component – only time shownSummary: We're looking for a way to include the full date and time in the Daily Extract output for accurate reporting. Has anyone encountered and resolved this issue? Co…
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OOTB option to provide a label to a hyperlink instead of the complete URL clicking which navigatesThe requirement is to create a hyperlink within the Resources page such that clicking to which the URL is opened. Currently the approach used is creating a property with…
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Can we have a Technician Assigned to Multiple BucketsSummary: Can we have a Technician/Field Resource Assigned to Multiple Buckets in resource tree. Content (please ensure you mask any confidential information): Version (i…
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How to load map layers?Hello! I would like some supporting documentation to understand how to load map layers in TOA? What format should they be? Can they be loaded via the API? What is the be…