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Field Service
Discussion List
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f… -
Can a custom property be created of GUI Type 'Date'Hi Team, We had a requirement wherein we had to create a custom date field and update it in the Activity Details screen in OFSC. I could find that we cannot bring a date…
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REPLAY AVAILABLE: Oracle Field Service 23B Release Deep Dive WebinarWATCH THE REPLAY FOR THE OFS 23B RELEASE DEEP DIVE HERE Summary: Product Management reviews new features in the 23B release of Oracle Field Service. Content: Watch our w… -
Is there a guide to setup printers for Field ServiceSummary: Is there a guide to setup printers for Field Service Content (required): Documentation to assist in setting up Printers Version (include the version you are usi…
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How to rename instance?Summary: Hi! I was wondering if it's possible to chance our instance URL for OFSC from old_instance_name.etadirect.com to new_instance_name.etadirect.com ? Is that diffi…
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Is there a way to bulk resend failed Outbound messages ?Summary: Very frequently we are asked to reprocess work orders from OFS for which we go to Dashboards --> Messages Report --> Query for corresponding work order and its … -
Visibility condition using 'contains' operative with multiple valuesSummary: How can we add multiple values in a visibility condition that is using the 'contains' operative? Content (required): When a visibility condition uses the 'in (e… -
Replay Available: Oracle Field Service 23A Release Deep DiveSummary: Product Management reviews new features in the 23A release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos…
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Why can't I create a new OIC application on OFS with Basic Authentication ?Summary: I'm trying to create a new Application to integrate OFS with OIC using Basic Authentication, but this option is not available on the configuration screen: Conte…Renato Kermentz-Support-Oracle 303 views 11 comments 1 point Most recent by Renato Kermentz-Support-Oracle
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Changing login type from SSO to non-SSO for multiple users (bulk)Summary: Is it possible to change the login type from SSO to non-SSO for multiple users at once (group action)? Content (required): We recently had to temporarily switch…
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Can we extend duration for retaining activity data beyond 90 days in OFSC?Summary: Can we extend duration for retaining activity data beyond 90 days in Oracle Field Service Cloud (OFSC) & if not then what is the way other projects retain such …Alexander Salnikov-Oracle 381 views 6 comments 1 point Most recent by Renato Kermentz-Support-Oracle
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Allow Parameter to Pass on Standard ActionSummary: When standard action of 'add_provider_inventory' is selected, trying to pass parameter of an srtype to create a message scenario. Content (required):As summary …
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How to download a daily extract from the past?Summary: A CSV file from my daily extract from Monday is much smaller than normal and it appears to be missing information. I have a team which converts the XML from the… -
Migration lower to higer EnvironmentsSummary: In OFS, Is there any inbuilt migration features to migrate lower to higher environments ? Content (required): In OFS, Is there any inbuilt migration features to… -
Is there any vulnerability assessment performed periodically in OFS?Summary: Customer compliance personnel are always looking for vulnerability assessment reports to be analyzed and recorded on their specific repositories as compliance e…Fernando Parreira-Support-Oracle 41 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle -
Message Scenarios (add_appt) - action : activity is createdHi We have configured a message scenario that when creating a new activity with a schedule (date and time), the system sends a notification to the field resource (notifi… -
Plugin configure in message scenariosSummary: Content (required): 1. Can I configure a Plugin in message scenarios? 2. Can a Plugin be invoked through an API service request or something similar? Version (i…
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Email notification for TEMPORARY work skill about to expireSummary: Trigger an email notification X days before a temporary work skill will expire. Content (required): We want to set some work skills with an expiry date ('Tempor…
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How can we classify an activity as Not Ordered using Message Scenario or API?We have a few types of activities in different priorities, we currently separate some of them using the message scenario to mark as unscheduled. It would help us a lot i… -
When the new feature documentation will be available?Summary: Customers commonly asked about when the new feature documentation will become available so they can prepare themselves to their tests. Content (required): **Thi…Fernando Parreira-Support-Oracle 52 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle
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Forcing "Non-scheduled activity" when adding a customer activitySummary: When adding a new customer activity, we would like to hide the 'scheduled' option so the user can only create the activity as 'Non-scheduled' activity. Content …
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How to renew the SSL certificate which is close to its expiration date?Summary: Our SSL certificate is about to expire. Where can I download the new certificate and replace the existent one? Content (required): **This post was created as pa…Fernando Parreira-Support-Oracle 92 views 3 comments 1 point Most recent by Fernando Parreira-Support-Oracle
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When do you plan to decommission and remove *.etadirect.com?Summary: When does Oracle plan to decommission and remove *.etadirect.com? Content (required): **This post was created as part of a How to Service Request (SR) Version (… -
Retrieve log of user activitiesSummary: How can we generate a user's activity log? We need to know all the actions a certain user did in any given period for internal auditing and compliance purposes.…Renato Kermentz-Support-Oracle 51 views 2 comments 1 point Most recent by Renato Kermentz-Support-Oracle
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Can we use REST APIs in Outbound calls to obtain data about activities in real time?Summary: Is there any way to use REST APIs in outbound calls or are they exclusively designed to be used with SOAP APIs? There is a need to integrate the oubound channel…Fernando Parreira-Support-Oracle 42 views 2 comments 1 point Most recent by Fernando Parreira-Support-Oracle
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Activity Duration statistics calculationSummary: Hi Community! I received two different questions from customers on other channels, but I wanted to share them here as this might be useful for other as well. Co…
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How to set start of the week day on a resources/users level ?Summary: How to set start of the week on a resource/user level ? **This post was created as part of a How to Service Request (SR) Content (required): We know we can set … -
Message scenario launch condition for 'Stop Travel'Summary: Is there a message scenario launch condition for when 'Stop Travel' is submitted for an 'Enroute' activity? Content (required): We need to clear a specific acti…
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Setting a Time Zone on routing plansSummary: Would like to be able to set a Time Zone on each routing plans Content (required): We have 3 routing profiles assigned to a total of 13 routing buckets which ar…
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Immediate routing based on real time locationSummary: The client wants to automatically assign new activities to the nearest active technician on real time. Content (required): Hello community, I want to ask if it …