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Field Service
Discussion List
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Document generation in OFSC (TOA)Content Hi, In this moment we are working in a solution that requires in the scenario of a completed activity that contains multiple fiedls with information including cl…User_2025-02-03-17-57-40-170 44 views 3 comments 0 points Most recent by User_2025-02-03-17-57-40-170 -
Negative quantity in OFS inventoryContent HI All, It has been known that OFS accepts inventory values more than the value of the quantity of inventory that a tech has in his van. For ex: if a tech has a …User_2025-07-18-13-09-13-687 31 views 0 comments 0 points Most recent by User_2025-07-18-13-09-13-687 -
Edit a reportContent Hi community. I want to know if it possible edit a report from the "Reports" option, maybe add some fields that we need see but is´nt on the default report. Rega…User_2025-02-03-19-39-16-500 30 views 2 comments 0 points Most recent by User_2025-02-03-19-39-16-500
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Tip: Enrich activity list on MobileContent Just a tip: the activity list on Mobile can be enriched with different text attributes for better viewing: Configuration > User Types > Screen configuration > Co…
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Updating the Activity Status when the Agent is OfflineContent Hi , We are specifically working on a Scenario in which client is using the Field Service Cloud Rest API's Specifically Create , Update, Delete Activity or Updat…User_2025-02-03-22-01-17-623 17 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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String Functions for Variables in an Action Link Plugin URLContent Hi In OFSC Mobility, I have an Action Name (under Configuration -> Action Mgmt) with a plugin url whose parameters pulls in OFSC (native and custom) properties a…User_2025-02-03-17-58-36-827 31 views 1 comment 0 points Most recent by User_2025-02-03-17-48-08-742
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Activities Not getting fetched when running Routing PlanContent Dear Experts I have assigned routing plan to bucket and trying to execute it but the activities are not getting selected. Can you please advice . Please find the…User_2025-02-03-22-07-00-275 22 views 17 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Setting Service Window using Message ScenariosContent Hi, I was wondering if anyone might not the correct syntax for setting a service window on a property using a message scenario. Our eventual aim is to set this v…
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Leveraging the Functionality of Field Service Cloud in third Party ApplicationContent Hi, Our Client is Currently developing its own Application for leveraging the Features of Field Service Cloud and Other Oracle Product in a single Moblie Applica…User_2025-02-03-22-01-17-623 25 views 1 comment 0 points Most recent by User_2025-01-29-17-52-39-333
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Changing Position in RouteContent Hi, We are Currently working on a scenario in which we need to a certain set of Activities needs to be assigned during start of the Day . These Set of Activities…User_2025-02-03-22-01-17-623 30 views 6 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Routing Rule not assigning activities to few TechsContent Hi All, I have a situation where the routing rule is not assigning activities to few tech. The tech is not constant however. On one day the tech will get 6 activ…User_2025-07-18-13-09-13-687 38 views 6 comments 0 points Most recent by User_2025-07-18-13-09-13-687
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Can we add multiple workzones with similar values to technicians?Content Hi team, Please advise how can i add multiple work zones to different technicians with similar values. For example I have to add 20 work zones to technician 1 an…User_2025-01-31-00-30-32-814 15 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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How to Change the Company Name of an instanceContent Hi All, We have a requirement where we need to change the company name for the prod instance. Currently for the client the company name has a suffix 'iii' in the…User_2025-07-18-13-09-13-687 34 views 7 comments 0 points Most recent by User_2025-07-18-13-09-13-687
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Working with Repeating ActivityContent Hello Experts, We are Currently working on a Scenario in which Certain resources need to perform set of Activities at customer location during the Start of the W…User_2025-02-03-22-01-17-623 26 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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How to show activity name on activity bar?Content Hi, I did not find an option to add activity name to the activity progress bar/label. Does anyone have an idea how to add an activity name? I've attached the scr…
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Daily extractContent Hi community. I need a daily extract of all that we have on OFSC, but I don't know how, I know that I have to use a curl or postman, but I don't know what's the …
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Refresh the Time View on OFSCContent Hi, As far as I have experienced the Time View in OFSC doesn't refresh on it's own. Does any one know if the Activity Time view (Dispatch Board) can be auto refr… -
Showing Custom fields in the Export functionalityContent Hi All, I am trying to confirm if there is a way to show custom fields when we export from the list view. Standard out of the box fields are being exported when …User_2025-01-29-17-52-39-333 32 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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New report in 18A: Configuration HistoryContent Hi all, I hope you aren't miss one of the best part of 18A: Configuration History, where you can examine users actions related to configuration. This option was …
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Search Criteria in Mobility (Supervisor App)Content Hi All, as an end user i'd like to be able to search for specific Activities by different categories as you do in the Manage View, when i attempt to use the sear…User_2025-01-29-00-17-24-665 21 views 2 comments 0 points Most recent by User_2025-01-29-00-17-24-665
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Unable to add the Action Link(For Hosted Plugins) in Screen ConfigurationContent Hello Experts , I am currently working on a Scenario for which we need to add a the Action Link( Hosted Plugin) in our Screen Configuration . For Achieving this …User_2025-02-03-22-01-17-623 32 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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External IDContent Hi community. I need to change the resource's tree, but I got this situation: For example, there customers that have been created with the external ID "X", but i…User_2025-02-03-19-39-16-500 12 views 2 comments 0 points Most recent by User_2025-02-03-19-39-16-500
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OFSC Collaboration and Daily ExtractContent I'm currently in the process of implementing OFSC Collaboration within our organisation, and we have a requirement to report on the volume of messages and the in…
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Impoting XML file for new User type createdContent Hi, We tried Exporting the screen configuration for Mobility from one user type to the newly created user type and saved that. When we import the XML file for th…
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Setting Quota thru API for specific timeslotsContent Hi, I need to automate changes in Min Quota acording the service volume. Our system is setup to work with timeslots, but, I couldn't find a way to set the minimu…
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How to customize the home screen of a technician in ofsc mobility?Content Hi, We have a requirement to display work order number, activity type, address (Zip code) of the activities assigned to a technician when he logins to his mobile…User_2025-01-31-22-24-47-317 26 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Use of javascript in OFSContent Hi All, We are trying to implement a javascript code in plugins in OFS. It it possible to pass the javascript code like given below in the URL of the plugin. I a…User_2025-07-18-13-09-13-687 51 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Getting both value and label of enum property in REST APIContent Hi Gurus, We have created one enum property with value and label. In OFSC REST API, for that activity,i can able to get only the label of enum property. Is there…User_2025-02-03-21-38-01-427 25 views 2 comments 0 points Most recent by User_2025-02-01-07-02-40-559
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Change in RouteContent Hello Guys, We need you expert opinion on the below scenarios. 1. If the field agent changes his route while delivering a product will it change its Travel time?…User_2025-02-03-22-01-17-623 23 views 3 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Error with Move APIContent Hi, Since the recent upgrade to 18B, we have noticed an REST API issue experiencing the following: This is for moving an activity from a resource to a "rejection…User_2025-02-03-20-28-53-847 12 views 2 comments 0 points Most recent by User_2025-02-03-20-28-53-847