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Field Service
Discussion List
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Custom ReportsContent Hi Gurus, How do we create a custom report in OFSC? In one of our requirement, we have to show report of the technicians who have working during a particular shi…User_2025-01-31-00-30-36-440 26 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185 -
Difference between workzone and locationContent Hi Gurus, What is difference between adding a workzone and a location to a technician? Thanks, MadhuUser_2025-01-31-00-30-36-440 33 views 2 comments 0 points Most recent by User_2025-01-29-00-17-24-665
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Modify the recent contacts report or hide altogether recent contacts in the Contact Search dialogSummary Modify the recent contacts report or hide altogether recent contacts in the Contact Search dialogContent Hello All, Is it possible to Modify the recent contacts … -
Forecasting - Link between available resources and forecasted workloadSummary How does OFSC calculate the forecasted workload figureContent We are investigating the forecasting module in OFSC and how it can be implemented to support our pl…
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Time Slot and shiftContent Hi Gurus, What is the difference between timeslot and shift. Thanks, Madhu
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Downloading Picture in MobilitySummary Possibility of downloading the pictureContent Hello Experts, Hope you all are doing well. We are currently working on a use case that might require your assistan…User_2025-02-03-22-01-17-623 54 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Assign work to group of technicianSummary Electrical skilled technicians are in different groups. During activity assignment all or 3 or 4 technicians should be assigned with the activity.Content Hi Guru…User_2025-01-31-00-30-36-440 19 views 4 comments 0 points Most recent by User_2025-01-31-00-30-36-440
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Unable to access "Loaders Activities"Summary Unable to acess functionality "Loaders Activities"Content Hi all, For mass upload of Activities I want to make use -again- of the "Loaders Activities" functional…
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Using message scenario to suspend and move activitiesSummary How to suspend a single day activity and move same to the following day using message scenarios?Content Hello, I have a single day activity which when suspended,…User_2025-02-03-19-04-27-500 35 views 2 comments 0 points Most recent by User_2025-02-04-12-26-21-727
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OFS-OACS IntegrationSummary Issues in setting up URL for integration between OFS and OACSContent Hi All, I am trying to implement the OACS-OFS integration in OFS which has been introduced a…
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Viewing the Activities in the Mobility ViewSummary The Agents not able to view the activities in the beginning of the dayContent Hello Experts, We are currently assigning the activities to the field agent, after …User_2025-02-03-22-01-17-623 27 views 4 comments 0 points Most recent by User_2025-02-03-17-48-08-742
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Integrating OPA Mobile within OFSC AppSummary Potential challenges in integrating OPA mobile within OFSC AppContent Hi All, I would like to know if anyone was successful in integrating OPA mobile within OFSC… -
Existing User needs to be associated to new resourceSummary Existing user needs to be associated to new resourceContent Newbie here. Is there an option to create a new resource and associate it to an existing user? I set …User_2025-01-28-01-10-43-710 36 views 2 comments 0 points Most recent by User_2025-01-28-01-10-43-710
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Using Collaboration Cloud Service OFSC 18CSummary Collaboration Cloud Service ReportsContent Someone knows how to obtain or exists the historical report of the chats, I require the data for example of the respon…
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Number of Days for which activities can be createdSummary Number of Days for which activities can be createdContent Hello Experts, We are currently working for a client that works on a contract basis with his clients. T…
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Viewing the Activities of Team LeadSummary Assisting and Team Lead do not reach the customer location in the same vehicleContent Hello Experts, We are currently testing the extensibility of Team creation …User_2025-02-03-22-01-17-623 36 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Starting activities automaticallySummary Can the system start activities automatically when the technician has arrived on the location, by using geofencing?Content Hi community, Does Oracle Field Servic…
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Message ScenarioContent Hi Gurus, What language is supported for trigger point in message scenario. From my understanding, message scenario can be used to send information or data to th…
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Using Supplementary Characters, Pictogram and EmojiSummary How to get strings to display emoji/pictogramContent The 18C release notes state that emoji and pictograms can be used across OFSC. However, we're unable to get …
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Routing AlgorithmSummary Routing the Activities to all the Field AgentContent Hello Experts, We are currently working on a scenario in which we need to assign the task to all the field a…User_2025-02-03-22-01-17-623 51 views 5 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle
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Multi Day Routing CapabilitiesSummary Can Multi Day Routing Plan routes activities in the bucket for the duration of 1 year?Content Hi OFSC fellows, I have come to the situation where my client has t… -
Operations Manual for Oracle Field Service Cloud (OFSC)Summary Need a Operations Manual for OFSCContent Hi Community, It would be great if anyone could send me the sample operations manual on Oracle Field Service Cloud. Than…
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Coordinates of work zones are currently unavailableContent Hi, how do we go about adding coordinates for work zones so we can view them on the maps in the new "Booking Status" Screen in 18C? At the moment we just get the…
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PluginsContent Hi Gurus, Where do we develop plug-ins in OFSC. Can anyone highlight points on the use case of the plug-in and how you developed it. Thanks, Madhu
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Missing InventoryContent Hi Gurus, Attached with the screenshot of required inventory. Any inventory added is stated as missing, what does this mean and how do we move this from missing …
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View calendar for a monthContent Hi Gurus, In Core manage application, in the date area how do we view for a month. As now now there are only for days and weeks. At times I could see the day/wee…User_2025-02-03-20-16-47-345 24 views 2 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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ICS configured as Delivery Channel in Message ScenarioContent Hi Guys, Anyone can share information regarding the use of Oracle ICS to be part of Delivery Channel in Message Scenario? Thanks Jeffry Version 18C
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Change Date in applicationContent Hi Gurus, In past dates we cannot create an activity. But there is a scenario where in a repeating activity I should create a activity from past date to future d…
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Message Scenario : File Property in Message BodyContent Hello OFSC people, I have client's requirements as the following: 1. At the job completion, the Field Tech will be required to send the activities collected on t…
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Nearby Non-Scheduled Activities not showing in Mobile appContent Our techs using the nearby activities functionality in mobile app are not seeing any non-scheduled activities that are unassigned and are within distance specifi…