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Field Service
Discussion List
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Copy ActivityContent Hi Gurus , Is there a possible way we could copy a set of Activities from one day and place its duplicate set in another date in OFSC . Regards, Prashant Singh B…User_2025-02-03-22-01-17-623 26 views 6 comments 0 points Most recent by User_2025-02-03-22-01-17-623 -
Inefficient routes when running routing over multiple days.Content As a business, we have some field teams who deal with entirely planned work. As a result we would like to route activities up to 28 days ahead of time. Currently…User_2025-02-03-20-28-53-847 33 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Cloning of test instance to production in OFSCContent Hi Gurus, When we create a junk value in test environment and if we delete it, ID will be still existing in the backend. So when we clone the same to production …User_2025-02-03-21-38-01-427 41 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Customer Tracking TechnicianContent Hi, Do we have possibility for the customer to find where the technician travels to reach the customer place during a field service activity, like how the superv… -
All the Message Scenario has retry time for sending set to 80 hoursContent Hello, If i will set the Sending will time out in property to 80 hours for all the Message scenario. Then is there any impact in the performance of the OFSC syst…
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Capacity CategoryContent Hi, What are the basic setups for forecasting and capacity category? Thanks, Madhu
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Assigning Team ActivityContent Hi, How to make group of technicians in a single team. I have added activity type by checking team work. The scenario is when an incident is created it should be…
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RoutingContent Hi, Is it possible to route an activity from bucket to bucket? As i tried this functionality by routing it from Manager bucket to Team Leader Bucket, the activit…
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Link activity using REST APIContent Hi, Can anyone help in setting link activity using REST API by step by step configuration Thanks, Madhu
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OFSC to OSvC OOTB IntegrationContent Hi All, I am trying to integrate OSvC OFSC through any OOTB method instead of going to the ICS or Accelerator I heard something about message scenario concept i…User_2025-02-03-19-33-02-045 32 views 3 comments 0 points Most recent by User_2025-02-03-19-33-02-045
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OFSC To OSvC integration using REST APIContent Hello Gurus, As per the below document, I am following the steps in the document and have installed cURL. https://docs.oracle.com/en/cloud/saas/field-service/18a…User_2025-02-03-20-16-47-345 30 views 6 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Status information in Routing runContent Dear Experts, When we run routing in OFSC, then in the execution summary we find the launched column have different signs depicting whether the routing run was r… -
Facing issue with integration between OSvC to OFSC using acceleratorContent Hi All, We are trying to integrate Oracle Service Cloud and Oracle Field Service Cloud using accelerator. We have followed the steps as given in the oracle confi… -
Unable to set 'position_in_route' using rest apiContent Hi Experts, I'm trying to create an activity using RestApi, I'm passing "position_in_route" : "unordered" but it is not reflecting and the ordered activity is al…
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Change of Time format in OFSCContent Dear Experts, Do we have an option of changing the time format for the bar in the core manage in OFSC screen. The default time format is like "Saturday 31 March …
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CalenderContent Hi, Can we add calendar field in OFSC? Thanks, Madhu
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Assign single activityContent Hi, Can anyone help me with this solution Couple of activities are there in bucket when routed to technician only one activity should be assigned to a technician…
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Custom field restrictionContent Hi, How many custom fields are allowed in OFSC? Thanks, Madhu
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Import customer InformationContent Hi , Can we import activity details in the add activity screen. Apart from source of contact as OSvC and manual entry of customer information can we also import …
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Configure Pre-Work activityContent Hi, I´m trying to use the pre-work functionality, but the option is not showed by the activity hint. I have configured the action here ( please see the attached …
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Different work skill per day in a weekContent Hello comunity. I want to know if there is any way for the same technician, add 2 job skills, but for example: Skill 1: Only Monday, Tuesday and Wednesday and mu…User_2025-02-03-19-39-16-500 15 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Base Action - Change_ActivityContent Hi All, I was exploring the base actions & I had done a small POC. I had selected a base action as change_Activity and the parameters, I had selected a property …User_2025-01-29-17-52-39-333 15 views 0 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Activity time logContent Hi, Can we monitor the time of each activity steps. For example the activity may have various step like cleaning, Feasibility check and then installing. If these…
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Resource PreferenceContent Hi There, Why do we use resource preference in the add activity screen. And what is the use of it. Thanks, Madhu
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Move resourceContent Hi There, Is there a way to move a resource from one bucket to another bucket. If so can anyone detail me with the steps to solve. Thanks, Madhu
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Trouble Routing Jobs with Long DurationsContent Business Objective: As a business we have three key objectives with routing: 1) Minimise Travel, 2) Route work within SLA 3) Route work based on operational prio…User_2025-02-03-20-28-53-847 40 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Set Manual TimingContent Hi There, Can anyone help me to set manual time to a activity. The scenario is to set start and end time for a activity. This activity is manual assigned to a pa…
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OnCall ShiftContent Hi All, For a particular tech, I am able to show oncall on the display but I am unable to recreate the same to other techs by recreating the working calendar. I …User_2025-01-29-17-52-39-333 23 views 4 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Model Property in inventory typeContent Hi All, Can anyone explain me the use of model property in inventory types in OFS. I am stuck with handling non-serialised inventory stuff and I feel this can be…
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OFSC to OSvCContent Hi All, My Requirement it to integrate the OSvC OFSC without using the middle ware. I am sure that we need to configure CPM in OSVC, 1.Please let me know where …User_2025-02-03-19-33-02-045 24 views 3 comments 0 points Most recent by User_2025-02-03-19-33-02-045