To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
-
Scenario Message Status "falsemethod" with description ACTIVITY_IS_NOT_ASSIGNEDContent hi, i'm confing a scenario messege for the trigger "Route is not activated", but when thas was lunched, the message not is sent and the status set in "falsemetho… -
Integration with other applicationContent Hi all,What are the possibilities to integrated with other cloud application. Say oracle EAM and ofsc without oracle service cloud. -
OFSC LinkedIn GroupContent Hi all, I've set up a LinkedIn group for those of us interested in networking and connecting with other OFSC users/experts. https://www.linkedin.com/groups/13610… -
Sending images in OFSC CollaborationContent Within OFSC Collaboration, it is possible for people using the Mobility app or Mobility web page to easily attach images to any chats they are participating in. … -
Oracle Mobile workforce management - UtilitiesContent Hi Guys, I wanted to check if anyone is aware on the strategy of Oracle Mobile workforce management used in utilities to be replaced with Oracle field service cl…User_2025-01-29-17-52-39-333 41 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
-
New Aliases in Field Service and REST APIContent Hi All, I thought I would update you all on an issue I discovered recently with a new installation of Field Service and the REST API. After figuring it out, and …User_2025-02-01-07-02-40-559 15 views 0 comments 1 point Most recent by User_2025-02-01-07-02-40-559
-
Travel Time CalculationContent I've tried researching for this answer with no luck, most articles are around travel time and routing. The questions is that we need to track travel time and tra…
-
How to use OOTB and custom inventory fields in message scenarios?Content Hi, How can we use OOTB inventory properties like required_quantity and required_available_quantity, and other custom inventory properties in message scenarios? …
-
Bad Gateway error through API callsContent Hi, I am getting Bad gateway error through REST and SOAP API calls ,which was working fine until yesterday. Is it an environment related issue or some OFSC confi…
-
Subscription IDContent Hi All, When we generate subscription id for ICS will it be expired within 36 hours or every time ICS will generate subscription ID which will expire within 36 h…
-
Capture date and time of the field updateContent Hi All, Is there any option where OFS core be able to know the last update date and time of the field in OFS mobility. Scenario: Property field to be entered by …
-
Activity OrderingContent Hi All, Is there any possibility where the first activity created for the day(from oracle service cloud) is taken first taken by the technician rather than takin…
-
Edit inventory details after activity is completedContent I have a requirement where the technician should be able to edit the inventory details even after the status of the activity has been set to completed. Is there …
-
Start Time and End time in list view not displayed correct as per time zoneContent Hi, Activate Queue time is not coming correct in Manage View. It is not displaying time as per current time zone (6 hrs ahead of time zone) of the user, due to w…
-
Work Order CreationContent Hello Team, I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful document at https://docs.oracle.com…
-
Setting Preference for Few ResourceContent Hello All, We are currently working on scenario in which we want to give certain preference to few resources while routing the Activities. In case these resource…
-
Field service connection not invokedContent Hi Gurus, Field service adapter is not invoked and the event is not triggered and ofsc is unable to push data to the source system(OSvC). I have read documents h… -
Can an inventory item be deleted instead of being deinstalled?Content I have a requirement where an inventory item can sometimes be of type Labour or Transport. So, instead of being able to deinstall those, the technician should be…
-
Issue with adding private note to the incidentContent Hi Team , I need to add a text to the private note area of the incident. When the incident is getting updated. I have figured out the coding part to make it work…
-
OFS Mobility refresh parameter (synchronisation)Content Hi, Is there configuration relating to synchronisation interval that occurs between OFS Core and OFS Mobility? I know you're able to update the screen refresh ra… -
Required Inventory fieldsContent Hi, How can we add custom fields to required inventory tab in the activity? There is no context layout for it in manage. Thanks, Megha Version 18.5.6
-
UI EnhancementContent Hi All, Dowe have any way to improve UI like adding colors to lables, adjusting fields. Somehow I am unable to move a single field or add any new section in the …
-
Link activity using APIContent Hi there, Can anyone tell how to create link activity using API, where to consume the the API for linking activity. Step by step process for REST API would be we…
-
Routing Activity CriteriaContent Hi. What are the criteria for routing from bucket to technician? Is workzone and activity type the only two criteria for routing. Because if postalcode is not gi…
-
Hide resource in a resource TreeContent Hi, I have created two user types, one of them is a clone of another user type and after cloning i have changed the share configuration. When i create a resource…
-
Set SLA End based on Activity Type chosenContent I have a requirement where the time for a technician to complete a particular activity type is 2 days. I want the value of SLA end to display automatically when …
-
Assisting a technicianContent Hi, Let us know if this functionality can be done A technician goes to the site, and from there when he knows that he cannot handle the activity he should reques…
-
First in First Out ActivityContent Hi, While creating a couple of activities in OFSC in mobility login for the technician the first activity is pushed to the last. And only when the last in comple…
-
How to suspend a multi-day activity so that it can be restarted on any other day or at any other...Content I have a multi-day activity which the technicians can start on the specified date and time. However, if due to some constraints, the technician is unable to comp…
-
Immediate AssignmentContent Hi Experts, I want to assign activities immediately. For example, an activity is created for 1-Aug-2018 then it should be assigned immediately and automatically …