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Field Service
Discussion List
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Post Activity Survey CallsContent Hello Experts, We are currently working on a scenario in which client wants a feedback from the Customer after the completion of task. Could you please help me u… -
sequential activitiesContent Hi Gurus, How will we do sequential activities, where one activity is completed by a team automatically assign to another team. Thanks, DilipUser_2025-02-03-20-16-47-345 35 views 2 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Business IntelligenceContent Hi Gurus, How do we access Oracle business intelligence in OFSC for reports and dashboard purpose? Thanks, MadhuUser_2025-02-03-20-16-47-345 29 views 0 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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How can activities created in an external system (Oracle Service Cloud) appear directly as...Content Hello, I have an activity in an external system which is pushed to Field Service via ICS. When the activities appear in Field Service, they are displayed as sche…User_2025-02-03-19-04-27-500 28 views 5 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Email if cancelled tasks has exceeded limitContent Hi, I need to implement a warning email/trigger, if the limit of cancelled tasks exceeds. How can we achieve this? Thanks, Megha -
Force resync the mobile device with server if not synchronized for few daysContent Hi, If mobile device is in offline mode for a few days, will it force resync with the server for authentication when going online? Thanks, Megha
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How to change currency from $$ to any other currencyContent Hi Experts When we run the routing plan the cost saving appears in dollars. Is it possible to display it in any other currency? Please advice Regards SankhaUser_2025-02-03-22-07-00-275 50 views 3 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Technician Rating levelContent Hello All, Is there any way to introduce a rating for technician which will be dynamically updated based on his performance in installations/repairs etc which wi…
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Work skill expiry and vehicle servicing notificationsContent Hi All, Can OFSC send reminder notifications to technician to re validate their skills and vehicle service notifications to relevant stakeholders. Thanks Shilpa …
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REST APIContent Hi All, While integrating Oracle Service Cloud and Oracle field service via REST API, how does the service cloud know when an activity is completed in field serv…User_2025-02-03-20-16-47-345 41 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Working on activityContent Hi All, When activities are assigned from OFSC manage is it possible for the technician work on the activities as per he wishes? Like working on the last activit…
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Place order for spare part in Parts Catalog from MobilityContent Hi, The document for Parts Catalog says: It enables the technician to look up the spare part required for replacement, discuss the replacement terms (price, peri…
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not_uploaded_labels in Upload Catalog API - Parts catalogContent Hi, I am trying to work on Parts Catalog. I have created and started the catalog using API calls, but when I upload the catalog, all the items are going into . C…
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REST API AuthorizationContent Dear Experts I am working on integration between OFSC with 3rd party system and we are facing issue in authorization through curl. Followed the documentation ste…User_2025-02-03-22-07-00-275 28 views 3 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Disconnect Between Report Dashboard and Schedule Report output with same parametersContent Dear Experts Please help me understand why are we observing difference between data output between dashboard report (Activities by statuses) and executed through…
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Changing Activity Colours in Mobility viewContent Does anybody know if it is possible to modify the activity colours for the mobility module. We have changed activity colours in manage to match colours from our …
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Deafult Technician Name based on the login CredentialsContent Dear Experts I have a requirement to default Technician Name as per the login credentials in OFSC App. We have created a string property "Technician Name' but wa…User_2025-02-03-22-07-00-275 25 views 2 comments 0 points Most recent by User_2025-02-03-22-07-00-275
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Pass value in real timeContent Hi All, There is a requirement where a value should be passed in real time to OSvC, this will be passed only when a submit button is clicked. We have passed in r…
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Data Encryption in Message ScenarioContent Hi, Is Data Encryption possible while sending messages using Message Scenarios? Thanks, Haiquea
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Using Workzone Weightings in OFSCContent As a business, we rely on the operational expertise of our field technicians. Each technician will have a set of sites which he is the "champion" for. We would w…
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in Inbound APIContent Hi, I am trying to update activities with Inbound API. If I don't pass in value for sla_window_start in appointment structure, will OFSC set any default value fo… -
Disable traceContent Hi all, Does anyone know how to disable trace (with Smart Location) on the map view? I mean to completely erase that option from users (eg.: dispatcher) view. Th…
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Editing OOTB Reports/Creating Custom ReportsContent Hello All, I am exploring reporting functionality and came to know that there is no option to extend the reports functionality rather use standard reports availa…
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How to use the Property formatting feature to create a table?Content Hello, I have a requirement where I have to create a custom table of the following format: Labour ID Labour Grade No of Hours Worked Comments 1 2 3 I have create…User_2025-02-03-19-04-27-500 94 views 7 comments 0 points Most recent by User_2025-01-30-02-11-25-369
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OFSC App featuresContent Hi, i have a few queries related to OFSC mobility app. 1. Does OFSC app support on Android and IOS have any limitations for technicians? 2. How does OFSC store a…
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BUI Get Contact name in Incident workspaceContent Hi All, In BUI extension i am trying to get contact first and last name in incident workspace but it throws null even if my contact name are entered. Below is my… -
Warning message for Overtime displayed even when activity is non-scheduled and non-orderedContent Hello, I have created a non-scheduled and non-ordered activity in a bucket. However, I am getting the error message for Overtime when creating same. Is there any…User_2025-02-03-19-04-27-500 17 views 3 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Workzone Key configuration IssueContent Hi, In OFS , work zone key is configured as free-form text field. If I tried to configure London key values ex. SL4 1RS. Configuration was successful. But, when …
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Collaboration Events in Core API Access (18A)Content Hi, I configured the Application for the integration. In the Core API available entities, I noticed we have Collaboration Events entity. Can you tell me what's t…
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Restrict attribute value visiblity based on date constraintContent Hi, I have an enumeration property with 5 values. Is it possible for lets say, 2 of its values to be visible until a particular date. Can we put date constraint …