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Field Service
Discussion List
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I cannot add a child resource for an existing resource in the hierarchy.Content Hello, I have a bucket and under the bucket I have a resource. I want to be able to add a child resource for this main resource but however, I cannot find the bu…User_2025-02-03-19-04-27-500 18 views 5 comments 0 points Most recent by User_2025-02-03-19-04-27-500 -
Dynamic List of Values for PropertiesContent Hi Experts I have a customer requirement of displaying Part Number in the List of Values. The list of value should be dynamic and will change based on the Part a…
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Balancing resources in a Routing PlanContent I'm implementing a manual routing plan in a bucket with 4 resources. The issue that I have is the following. I add about 15 activities, then I execute routing ma… -
Can a resource work on several multi-day activities simultaneously?Content I have a requirement where resources usually work on several multi-day activities simultaneously, since the resources in this case are inspectors who supervise t…User_2025-02-03-19-04-27-500 48 views 11 comments 0 points Most recent by User_2025-02-03-19-04-27-500
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Use of plugins to update values of an activityContent Hi, I am planning to explore on using custom plugins built using Activity Update REST API to update certain field values on a Button click. However the documenta…
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Can a resource start a multi-day activity which was assigned to him the previous day?Content I have a scenario where the resource should be able to start the first segment of a multi-day activity which was assigned to him the previous day. Can this be ac…
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Updating Position in Route values using Action LinksContent Hi, I want to update the Position in route value to 'Not Ordered' on a click of a Custom Button. I tried using the Action Links and Custom Param functionality wi…
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OFSC Collaboration - data retentionContent I'm struggling to find any information in the Collaboration documents around the retention of chats and images. Does anyone know: * How long collaboration chats …
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How can I edit inventory details on mobility?Content Hello, As a resource, I want to be able to edit details of inventory I added previously. I have been able to configure same on Manage but on mobility, no edit op…
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Scheduled WorkContent Hi All, Can we create a scheduled maintenance within field service, where every two days in a week it should be assigned to technicians. Thanks, Dilip
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Service flowContent Hello Experts Team, As per the req. I am looking for implementing the filed service flow cycle as per the RFP shared from client. I implemented such cycles in EB…
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Empty fields value creating new resource inventoryContent Hello, We are trying to create new Resource Inventory using the API REST, but when we send the data, the fields Quantity, InventoryType, Inventory model (Custom …
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Scenario Message Status "falsemethod" with description ACTIVITY_IS_NOT_ASSIGNEDContent hi, i'm confing a scenario messege for the trigger "Route is not activated", but when thas was lunched, the message not is sent and the status set in "falsemetho… -
Integration with other applicationContent Hi all,What are the possibilities to integrated with other cloud application. Say oracle EAM and ofsc without oracle service cloud.
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Sending images in OFSC CollaborationContent Within OFSC Collaboration, it is possible for people using the Mobility app or Mobility web page to easily attach images to any chats they are participating in. …
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Oracle Mobile workforce management - UtilitiesContent Hi Guys, I wanted to check if anyone is aware on the strategy of Oracle Mobile workforce management used in utilities to be replaced with Oracle field service cl…User_2025-01-29-17-52-39-333 50 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Travel Time CalculationContent I've tried researching for this answer with no luck, most articles are around travel time and routing. The questions is that we need to track travel time and tra…
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How to use OOTB and custom inventory fields in message scenarios?Content Hi, How can we use OOTB inventory properties like required_quantity and required_available_quantity, and other custom inventory properties in message scenarios? …
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Bad Gateway error through API callsContent Hi, I am getting Bad gateway error through REST and SOAP API calls ,which was working fine until yesterday. Is it an environment related issue or some OFSC confi…
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Subscription IDContent Hi All, When we generate subscription id for ICS will it be expired within 36 hours or every time ICS will generate subscription ID which will expire within 36 h…
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Capture date and time of the field updateContent Hi All, Is there any option where OFS core be able to know the last update date and time of the field in OFS mobility. Scenario: Property field to be entered by …
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Edit inventory details after activity is completedContent I have a requirement where the technician should be able to edit the inventory details even after the status of the activity has been set to completed. Is there …
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Start Time and End time in list view not displayed correct as per time zoneContent Hi, Activate Queue time is not coming correct in Manage View. It is not displaying time as per current time zone (6 hrs ahead of time zone) of the user, due to w…
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Work Order CreationContent Hello Team, I am working on the integration b/w engagement cloud and OFSC for work orders and for this, following the helpful document at https://docs.oracle.com…
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Setting Preference for Few ResourceContent Hello All, We are currently working on scenario in which we want to give certain preference to few resources while routing the Activities. In case these resource…
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Field service connection not invokedContent Hi Gurus, Field service adapter is not invoked and the event is not triggered and ofsc is unable to push data to the source system(OSvC). I have read documents h… -
Can an inventory item be deleted instead of being deinstalled?Content I have a requirement where an inventory item can sometimes be of type Labour or Transport. So, instead of being able to deinstall those, the technician should be…
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Issue with adding private note to the incidentContent Hi Team , I need to add a text to the private note area of the incident. When the incident is getting updated. I have figured out the coding part to make it work…
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OFS Mobility refresh parameter (synchronisation)Content Hi, Is there configuration relating to synchronisation interval that occurs between OFS Core and OFS Mobility? I know you're able to update the screen refresh ra… -
Required Inventory fieldsContent Hi, How can we add custom fields to required inventory tab in the activity? There is no context layout for it in manage. Thanks, Megha Version 18.5.6