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Field Service
Discussion List
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Invoke external URL from OFSCContent Hi,We have a requirement to invoke right now URL from OFSC. Can someone provide some guidance.Thanks,Version OFSC 17.2User_2025-01-31-22-24-47-317 34 views 3 comments 0 points Most recent by User_2025-02-03-19-51-40-332 -
TOA / OFSC screen embedding in Service cloud browser ControlContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS … -
Reporting Stopped Error in Resource TreeContent Hi , All of sudden while creating the activites in OFSC, we observed an error "Reporting Stopped Error' in resource tree. Can someone suggest why this happens an…User_2025-01-31-22-24-47-317 42 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Unable to display Custom properties in message scenariosContent Hi , We are able to send notifications via email to technicians when an activity is assigned. However, in the message pattern, we are not able to send some custo…User_2025-01-31-22-24-47-317 25 views 2 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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Can you Order Message Scenario "Block" elements?Content Hi, I'm using different inventory blocks in message scenarios and I'm wondering if you can change the order the elements are "generated" in. I.e. By default they…User_2025-02-01-07-02-40-559 29 views 2 comments 0 points Most recent by User_2025-02-01-07-02-40-559
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How to view the Resource calendars for more than a month in OFSC Dispatch screenContent Hi, Currently, We can see the resource calendar only for a week in Dispatch Screen (Dispatch --> Daily). Is there any way to view resource calendar for a month o…User_2025-01-31-22-24-47-317 26 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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List activities for a specific period in OFSCContent Hi, In OFSC, In dispatch screen we can currently view the available activities on a particular selected date. Is there any option to view activities for a specif…User_2025-01-31-22-24-47-317 31 views 3 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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Keeping nearby activities near with visit bundling keysContent Hello, I have enabled visit bundling keys in my organization and setup a property (called "Work Place") using it as a key. The goal should be, when activities ar…User_2025-02-03-19-24-04-752 34 views 3 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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2 on-call shifts on a single dayContent Hi, I am trying to add 2 on-call shifts on a single day which OFSC is not allowing. Tried to add an "On-Call" shift and then add "working time" of type "On-Call"…User_2025-02-03-19-54-29-798 23 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Notifying the System after the activities are routedContent Hi , We are currently working on development of Mobile Application for field agents as a replacement for Mobility Module(Mobility being https based web applicati…User_2025-02-03-22-01-17-623 16 views 6 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Is it possible to assign a single complex task to multiple technicians in OFSC?Version OFSC 17.2Code Snippet Hi,Is it possible to assign a single complex task to multiple technicians in OFSC? If so, please guide.
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Usage of Offline SynchronizationContent Hi , It would be helpful if someone could explain us the usage of Offline Synchronization . Please do share any documentation regarding it . Regards, Prashant Si…User_2025-02-03-22-01-17-623 28 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Usage of Filters in OFSCContent Hi, Currently we are using Filters in Routing for distinguishing the activities between various activity types. It would be helpful if someone could help us unde…User_2025-02-03-22-01-17-623 37 views 4 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Visibility on linked activitiesContent Hello everyone, A customer would like to highlight the activities that are related in the GANTT or LIST view. I was thinking about creating a filter that could f… -
Sort Activities based on date propertyVersion 17.2Code Snippet Hi,We added a date field( i.e., Due Date) to the list view columns in the display-->activity screen. Is there any possibility to sort activities…User_2025-01-31-22-24-47-317 27 views 3 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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Field Service Inbound API - Property not visible ErrorVersion Oracle Field Service CloudCode Snippet Property is not visible: 'appt_number' warning 69063 Property is not visible: 'customer_number' success update 0 Appointme…
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File Storage UsageContent Hi, We have been trying to explore the functionality of report section of field service cloud. It would be great if some could explain me the functionality of Fi…User_2025-02-03-22-01-17-623 53 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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History Tab - explain entriesContent In the History of an activity a lot of entries with rout updated are shown 29.08.17 11:59 route updated Final Travel: 0 29.08.17 12:23 route updated Final Travel… -
Routing Values Calculations in Oracle Field ServiceContent Hi, Can anyone help me to understand how to calculate the Resource Utilisation values and Savings amount while routing in OFSC. Please Find the Attachment for th…
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To send Work Schedule and Shift for the next month to another SystemContent Hi , We are currently working on a scenario in which we need to send the work schedule and shifts of a particular resource for the upcoming month to another syst…User_2025-02-03-22-01-17-623 29 views 3 comments 0 points Most recent by Fernando Parreira-Support-Oracle
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PAS (survey) format in OFSCContent Hi All, Can someone shed light on the survey format passed to the middleware? Thanks Shilpa Version 17.2 -
Support Priority Service UsersContent Hi, Just wondering if there are any users of the Support Priority Service offering for Oracle Field Service Cloud? If so, what benefits you have found from using…User_2025-01-30-23-38-37-607 23 views 3 comments 0 points Most recent by User_2025-01-30-23-38-37-607
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File Property Type Inbound/OutboundContent We are needing to send some custom file property types to an upstream system, does anyone know if this is possible and shed some light. One would be scanned imag…
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Read only field in Activity layoutContent Dear Experts, There is a requirement where we want few fields to be read only once a specific activity type is selected while creating an activity in OFSC. But t…
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Resource Type in Outbound MessageContent We have a requirement to send the Resource Type and a few other custom properties of Resource information back to upstream system but ptype only sends the ID of …
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Unable to delete a link TemplatesContent Hi, I am created a Link Template and after some time when there is no use of it,So i am trying to delete it but i can't able to do. Because there is no option to…
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Sending Sick resource back into bucketContent Dear Experts, We have a requirement that whenever a resource is sick during the day, his schedule is updated with Non-working reasons, then all the remaining act…
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bulk updates of activity types in OFSCContent Hi, Is it possible to bulk update "Activity Type" using REST or SOAP?
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OAuth 2.0 using JavaContent Has anyone tried OAuth2.0 using Java? How do we pass the parameters client Id , client secret , grant type and all ? Please let me know if some had worked on thi…
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OFSC within OSvC TabContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I uploaded a custom script where I was able to show TOA within RightNow …User_2025-01-29-17-52-39-333 35 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333