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Field Service
Discussion List
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Custom Action behavior in OFSCContent Hi, I have created a custom action ABC on base action ‘end _activity’, with custom param on Activity entity. I want to use this action link on mobility layout in… -
Usage of Districts for RoutingContent Hi, We have a use case in which the customer is using Districts in the Address. Based on the Districts specified the Activities should be routed to the resources…User_2025-02-03-22-01-17-623 31 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185 -
Geocoding issues in Field ServiceContent Hi, I'm currently investigating some issues we're seeing with the OFSC geocoding functionality whereby we're finding either geocoding failures or incorrect locat…
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How to fetch the Activity details using SOAP APIContent Hi Team, I'm trying to get all the activity ID's based start time and status=accepted using SOAP API. So for this scenario I have taken outbound wsdl of TOA but …
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Procedure to send the Custom Fields in the Outbound MessageContent Hi , We are trying to add a custom Field in Body of message pattern but unfortunately it is showing "Body pattern contain the wrong tag" ,could anyone suggest us…
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Hiding Engineer address details from OFS users - GDPRContent The GDPR will apply in the UK from 25 May 2018. The GDPR means any personal data held needs to be held for a legitimate business reason and anyone having access …
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Assisting ConfigurationContent Hi Team, I was trying to implement Assist functionality in my function. I had selected the action link create_teamwork and put it in resource hint screen. Also, …User_2025-01-29-17-52-39-333 29 views 1 comment 0 points Most recent by User_2025-01-29-17-52-39-333
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Obtaining the Route ID after the Activities are routed for a particular resourceContent Hi , We have a use case in which we need to obtain the Route ID after the activities are routed for a particular resource . We have seen in Daily Extract that Ro…User_2025-02-03-22-01-17-623 25 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Obtaining The List of Location IDContent Hi , We are currently working on the scenerio in which we need to pass the Location ID of the Resource that is The Start Location and End Location of the Resourc…
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How to update Start & End time of an Internal activity in OFSCContent Hi All, We have a business requirement in which we need to update Start & End time of an Internal Activity in OFSC. We are aware that one can achieve this throug…User_2025-01-31-22-24-47-317 57 views 9 comments 0 points Most recent by User_2025-02-01-09-01-51-418
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Can anybody explain the proper usage of in Message scenario Patterns tab?Content See the snippet below, here i am trying to print the value of property which is user defined I_PIID in the message body, when i am trying to print it without ta…
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How to enable SSO in OFSCContent Hi, Has anybody implemented SSO in OFSC? If so, can you please share any related documentation? Thank You Version OFSC 17.2
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Is_activity_scheduled in block conditionsContent Hi, We have a requirement to change the activity status when an activity is scheduled. For this, we created a custom status field and implemented set property on…
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Remove blank vlaue from enum propertyContent Hi All, How can i remove the blank value from any enum property. Thanks Shilpa
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Invoke WSDL from OFSCContent Hi, We have a requirement to send few activity updates to an external system. Can anyone guide me how to invoke a WSDL from OFSC? Can we use message notification…
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Setting Activity colour by a custom propertyContent Does anyone else need to set a colour of an activity by another property other than Status? Due to our CRM system having multiple Status - Scheduled > Dispatched…User_2025-01-29-00-17-24-665 33 views 1 comment 0 points Most recent by User_2025-02-03-17-48-08-742
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Work skills sharing behavior in routingContent Hi All, I am trying to explore ‘Skill Sharing’ behavior of the WorkSkill in OFSC, but not able to figure out the difference between ‘maximal’ and ‘no sharing’. I…
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Master activity in Multi-day activityContent Dear All, Is there a way to see master activity on GUI of the scheduled multi-day activity. Thanks Shilpa
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2 Man simultaneous tasks displayContent Has anyone else thought of a way to display 2 tasks which are linked together? We have a few types of jobs in our industry which require 2 resources to attend. T…
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Travel time outside of Shift timeContent Hi All, I'm not sure if other OFSC customers have thought about this as a requirement previously. We have raised an Idea in the Idea labs today which would allow…User_2025-01-29-00-17-24-665 37 views 1 comment 0 points Most recent by User_2025-01-30-23-38-37-607
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Adding CRM No / ApptNumber in Inventory ExtractContent Hi All, Currently in the daily extract, we can configure to pull custom fields mapped against the inventory entity. Is there an option to capture apptnumber fiel…User_2025-01-29-17-52-39-333 33 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Increasing Resource trace frequencyContent Dear Experts, Is there a way to increase the resource trace frequency (Time or Distance wise). Right now I am getting my resource trace at a variable interval of…
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Multi-day activity assignment to multiple resourcesContent Hi All, Please let me know how to assign multi-day activity segments to multiple technicians . The multiday activity is created on a bucket. The requirement is t…
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Going back to edit screenContent Hi All, Has anyone implemented the close method in plugin by going to a different screen? The examples provided move to start activity, end activity, not done ac…
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Repeating activity on BucketContent Dear Experts, How can we define a repeating Activity on a Bucket. If I select the option of Allow creation of activity on Bucket then Allow Repeating activity op…
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OFSC TO OSVC Integration using ICSContent Hi All, I have business scenario for my integration like I want to update a Activity object record from OFSC instance to Task Object record in OSVC. I have used …
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Multiple File Attachments in OFSCContent We have a requirement to upload multiple attachments to an Activity. I realize we could create multiple File type properties but was curious if anyone has done i…
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Activity to be Continued on the Next DayContent I wanted to put this out here to see how others may be handling this use case. Say a Field Tech has 5 activities assigned to them and start and finish 4 of them,…
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Adding On Call Between a ShiftContent Hi, We have a use case in which a resource works for Morning shift(9am to 12 pm) and Evening Shift (3pm to 6pm) in a single day . Since we cannot add two shifts …
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Multi-day and Teamwork activityContent Hi All, I am working on a requirement where multiple technician need to work on a multiday activity segment.Please let me know if this is possible in OFSC? Thank…