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Field Service
Discussion List
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Adding On Call Between a ShiftContent Hi, We have a use case in which a resource works for Morning shift(9am to 12 pm) and Evening Shift (3pm to 6pm) in a single day . Since we cannot add two shifts … -
Multi-day and Teamwork activityContent Hi All, I am working on a requirement where multiple technician need to work on a multiday activity segment.Please let me know if this is possible in OFSC? Thank… -
How to check the capacity for any activity after 1 monthContent Dear Experts, I have observed that the max available value gets updated only for 1 months, even if we configure the calendar for the bucket or for the resource f…
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Usage of Google Map StandardContent Hi, We are considering the option of enabling Google Map Standards as a service.It would be a great help if someone could provide documentation concerning the Go…User_2025-02-03-22-01-17-623 29 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Report creation in OFSCContent Dear All, Is there a way to create new reports in OFSC. Also, can we change the configuration of out of the box reports, like change the Intime/Late/Early report…
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Message scenario to update a field while moving an activityContent Dear Experts, I am facing an issue when I am trying to update a field in OFSC through message scenario while moving it. Now following are the scenarios for movin…
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Adding Multiple Shifts on a same dayContent Hi , We are working on a use case in which we need to add two separate shift for the same resource . For Eg. We have a use case in which a resources is working o…User_2025-02-03-22-01-17-623 43 views 2 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Outbound configuration in OFSCContent Hi, Has any one implemented outbound integration from OFSC to Service Cloud. We are done with all the configuration settings in OFSC as per the integration guide…User_2025-01-31-22-24-47-317 43 views 10 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Daily Extract using SOAP APIContent Hi, Is it possible to get daily extract data using SOAP API.User_2025-02-03-19-43-37-445 23 views 2 comments 0 points Most recent by User_2025-02-03-19-43-37-445
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Rest APIs for searching activities assigned to a resourceContent Hi, As a part of integrating OFSC with Mobile, We have a requirement to retrieve and display all the activities associated with a resource for a given day or giv…User_2025-01-31-22-24-47-317 23 views 3 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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bulk deletion of activities using Rest APIContent Is bulk deletion of activities possible in OFSC using Rest API?User_2025-02-03-19-43-37-445 22 views 2 comments 0 points Most recent by User_2025-02-03-19-43-37-445
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Can we upload work schedules in bulk in OFSCContent Hi, Is it possible to upload work schedules into OFSC and assign them to resources? Thank You Version OFSC 17.2User_2025-01-31-22-24-47-317 33 views 7 comments 0 points Most recent by User_2025-01-29-00-17-24-665
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Show Near By Reosurces DisplayContent Dear Experts, Is it possible to display resources by selecting Show Nearby Resources in the filter of Map View if we are not using collaboration module? We are n…
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Technician time cardContent Hi All, We are trying to provide an extract where we can provide technician/contractor times are being captured to payroll system. We need to identify which time…User_2025-01-29-17-52-39-333 26 views 3 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Can you block subsequent messages when using Add launch?Content I'm trying to block any subsequent messages when using Add launch. Resource changed? is only used for Move/Reschedule I think Previous Message Status could work,…
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Daily Extract of current dayContent Hi, Is it possible to take a daily extract of current day using REST API.User_2025-02-03-19-43-37-445 23 views 5 comments 0 points Most recent by User_2025-02-01-09-01-51-418
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To check availability of resources for the next weekContent Hi, We are currently working on a use case, which is as follows . The resources are routed for upcoming week beforehand, is there any possible way where we could…User_2025-02-03-22-01-17-623 26 views 4 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Navigating to a new screen on custom actionContent Hi, I created a custom action link called 'Add Internal Activity'. I can see this new action link from dispatch screen as well. But when i click on this Add Inte…User_2025-01-31-22-24-47-317 27 views 4 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Export data in OFSC using REST or SOAP apiContent HI, Is there a way to export data in OFSC using REST API or SOAP API.User_2025-02-03-18-07-41-009 42 views 6 comments 0 points Most recent by User_2025-02-03-18-07-41-009
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Change landing page in OFSCContent Hi, Currently, when we login to OFSC we can see the dispatch screen in time view mode. Is it possible to change such that when user logs in , dispatch screen in …User_2025-01-31-22-24-47-317 26 views 0 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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Viewing Unassigned activitiesContent Hi, Is it possible to view unassigned activities in Time view? Now,we can see the unassigned tasks in list view but not in time view. Please suggest. Version OFS…User_2025-01-31-22-24-47-317 35 views 1 comment 0 points Most recent by User_2025-02-01-09-01-51-418
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Properties not getting displayed in Mobility screenContent Hi All, I have added some custom properties on "Edit/View Activity" mobility screen and set the visibilty as mandatory. Those properties are not getting displaye…
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CPQ within TOA MobilityContent Hi, I am facing an unique challenge while integrating CPQ within TOA. I was able to write a custom PHP application which ensures auto login of CPQ within TOA ifr…User_2025-01-29-17-52-39-333 29 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Perform Re-optimization in RoutingContent Hi All, Requirement is to pick up activities in technician’s queue and perform re-optimization but ignore the next activity. Help needed on how to enable the rou…User_2025-02-03-19-54-29-798 29 views 0 comments 0 points Most recent by User_2025-02-03-19-54-29-798
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Regarding Certification ProgramContent Can someone guide me about Field Service Cloud Certification program and through related material or practice tests to crack the exam Version OFSC 2017 august re…
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Invoke external URL from OFSCContent Hi,We have a requirement to invoke right now URL from OFSC. Can someone provide some guidance.Thanks,Version OFSC 17.2User_2025-01-31-22-24-47-317 34 views 3 comments 0 points Most recent by User_2025-02-03-19-51-40-332
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TOA / OFSC screen embedding in Service cloud browser ControlContent Hi All, Has anyone successfully implemented launching TOA within Rightnow workspace tab? I have added OFSC url : https://Login.etadirect.com in Service cloud WS … -
Reporting Stopped Error in Resource TreeContent Hi , All of sudden while creating the activites in OFSC, we observed an error "Reporting Stopped Error' in resource tree. Can someone suggest why this happens an…User_2025-01-31-22-24-47-317 42 views 1 comment 0 points Most recent by User_2025-02-01-08-03-31-185
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Unable to display Custom properties in message scenariosContent Hi , We are able to send notifications via email to technicians when an activity is assigned. However, in the message pattern, we are not able to send some custo…User_2025-01-31-22-24-47-317 25 views 2 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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Can we update the user login password for a group of users in Oracle Field Service Cloud?Content Hello, The scenario is that i want to update the password for a group of users (ie bulk update).Please suggest if you know the SOAP or REST API of Oracle Field S…