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Field Service
Discussion List
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How to update Start & End time of an Internal activity in OFSCContent Hi All, We have a business requirement in which we need to update Start & End time of an Internal Activity in OFSC. We are aware that one can achieve this throug…User_2025-01-31-22-24-47-317 57 views 9 comments 0 points Most recent by User_2025-02-01-09-01-51-418 -
Can anybody explain the proper usage of in Message scenario Patterns tab?Content See the snippet below, here i am trying to print the value of property which is user defined I_PIID in the message body, when i am trying to print it without ta…
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How to enable SSO in OFSCContent Hi, Has anybody implemented SSO in OFSC? If so, can you please share any related documentation? Thank You Version OFSC 17.2
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Is_activity_scheduled in block conditionsContent Hi, We have a requirement to change the activity status when an activity is scheduled. For this, we created a custom status field and implemented set property on…
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Remove blank vlaue from enum propertyContent Hi All, How can i remove the blank value from any enum property. Thanks Shilpa -
Invoke WSDL from OFSCContent Hi, We have a requirement to send few activity updates to an external system. Can anyone guide me how to invoke a WSDL from OFSC? Can we use message notification…
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Setting Activity colour by a custom propertyContent Does anyone else need to set a colour of an activity by another property other than Status? Due to our CRM system having multiple Status - Scheduled > Dispatched…User_2025-01-29-00-17-24-665 33 views 1 comment 0 points Most recent by User_2025-02-03-17-48-08-742
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Work skills sharing behavior in routingContent Hi All, I am trying to explore ‘Skill Sharing’ behavior of the WorkSkill in OFSC, but not able to figure out the difference between ‘maximal’ and ‘no sharing’. I…
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Master activity in Multi-day activityContent Dear All, Is there a way to see master activity on GUI of the scheduled multi-day activity. Thanks Shilpa
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Travel time outside of Shift timeContent Hi All, I'm not sure if other OFSC customers have thought about this as a requirement previously. We have raised an Idea in the Idea labs today which would allow…User_2025-01-29-00-17-24-665 37 views 1 comment 0 points Most recent by User_2025-01-30-23-38-37-607
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Adding CRM No / ApptNumber in Inventory ExtractContent Hi All, Currently in the daily extract, we can configure to pull custom fields mapped against the inventory entity. Is there an option to capture apptnumber fiel…User_2025-01-29-17-52-39-333 33 views 2 comments 0 points Most recent by User_2025-01-29-17-52-39-333
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Increasing Resource trace frequencyContent Dear Experts, Is there a way to increase the resource trace frequency (Time or Distance wise). Right now I am getting my resource trace at a variable interval of…
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Multi-day activity assignment to multiple resourcesContent Hi All, Please let me know how to assign multi-day activity segments to multiple technicians . The multiday activity is created on a bucket. The requirement is t…
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Going back to edit screenContent Hi All, Has anyone implemented the close method in plugin by going to a different screen? The examples provided move to start activity, end activity, not done ac…
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Repeating activity on BucketContent Dear Experts, How can we define a repeating Activity on a Bucket. If I select the option of Allow creation of activity on Bucket then Allow Repeating activity op…
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OFSC TO OSVC Integration using ICSContent Hi All, I have business scenario for my integration like I want to update a Activity object record from OFSC instance to Task Object record in OSVC. I have used …
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Multiple File Attachments in OFSCContent We have a requirement to upload multiple attachments to an Activity. I realize we could create multiple File type properties but was curious if anyone has done i…
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Activity to be Continued on the Next DayContent I wanted to put this out here to see how others may be handling this use case. Say a Field Tech has 5 activities assigned to them and start and finish 4 of them,…
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Adding On Call Between a ShiftContent Hi, We have a use case in which a resource works for Morning shift(9am to 12 pm) and Evening Shift (3pm to 6pm) in a single day . Since we cannot add two shifts …
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Multi-day and Teamwork activityContent Hi All, I am working on a requirement where multiple technician need to work on a multiday activity segment.Please let me know if this is possible in OFSC? Thank…
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How to check the capacity for any activity after 1 monthContent Dear Experts, I have observed that the max available value gets updated only for 1 months, even if we configure the calendar for the bucket or for the resource f…
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Usage of Google Map StandardContent Hi, We are considering the option of enabling Google Map Standards as a service.It would be a great help if someone could provide documentation concerning the Go…User_2025-02-03-22-01-17-623 29 views 2 comments 0 points Most recent by User_2025-02-03-22-01-17-623
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Report creation in OFSCContent Dear All, Is there a way to create new reports in OFSC. Also, can we change the configuration of out of the box reports, like change the Intime/Late/Early report…
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Message scenario to update a field while moving an activityContent Dear Experts, I am facing an issue when I am trying to update a field in OFSC through message scenario while moving it. Now following are the scenarios for movin…
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Adding Multiple Shifts on a same dayContent Hi , We are working on a use case in which we need to add two separate shift for the same resource . For Eg. We have a use case in which a resources is working o…User_2025-02-03-22-01-17-623 42 views 2 comments 0 points Most recent by User_2025-02-01-08-03-31-185
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Outbound configuration in OFSCContent Hi, Has any one implemented outbound integration from OFSC to Service Cloud. We are done with all the configuration settings in OFSC as per the integration guide…User_2025-01-31-22-24-47-317 43 views 10 comments 0 points Most recent by User_2025-02-03-20-16-47-345
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Daily Extract using SOAP APIContent Hi, Is it possible to get daily extract data using SOAP API.User_2025-02-03-19-43-37-445 23 views 2 comments 0 points Most recent by User_2025-02-03-19-43-37-445
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Rest APIs for searching activities assigned to a resourceContent Hi, As a part of integrating OFSC with Mobile, We have a requirement to retrieve and display all the activities associated with a resource for a given day or giv…User_2025-01-31-22-24-47-317 23 views 3 comments 0 points Most recent by User_2025-01-31-22-24-47-317
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bulk deletion of activities using Rest APIContent Is bulk deletion of activities possible in OFSC using Rest API?User_2025-02-03-19-43-37-445 22 views 2 comments 0 points Most recent by User_2025-02-03-19-43-37-445
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Can we upload work schedules in bulk in OFSCContent Hi, Is it possible to upload work schedules into OFSC and assign them to resources? Thank You Version OFSC 17.2User_2025-01-31-22-24-47-317 33 views 7 comments 0 points Most recent by User_2025-01-29-00-17-24-665