To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Field Service
Discussion List
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June Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for June. In this one hour showcase, you’ll get an in-depth look at Oracle's best…Kayleigh Halko - Oracle-Oracle 12 views 0 comments 0 points Started by Kayleigh Halko - Oracle-Oracle -
REPLAY: Oracle Fusion Field Service 26B Release Deep Dive - (Aired Wednesday, May 20th, 2026)REPLAY: Oracle Fusion Field Service 26B Release Deep Dive Webinar Summary: Watch the replay of the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this … -
April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 2 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle
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New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Fusion Field Service Activity Details in Fusion Service Work OrderSummary: Hi All, We were able to set the Fusion Field Service connection and the WO from Fusion service gets created in Fusion Field Service and the updates can we seen …
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Settings to view Nearby Non-Scheduled Activities on the Mobile MapSummary: Where can I find the necessary settings to give the technician visibility on the map regarding unscheduled activities? Content (please ensure you mask any confi…
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Linked activities with Fusion Service and Fusion Field Service Native IntegrationSummary: Hi All, We are using the native integration between Oracle Fusion Service and Oracle Fusion Field Service. Currently, when a Work Order (WO) is created in Fusio…
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How to block future dated activities from appearing on Technicians RouteSummary: We would want the Technicians to see only assigned activities for current day and past activities. They should not be able to see activities for future dates. C…
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Refresh instance from Test to PROD Fusion Field ServiceSummary: Hello, In Oracle Field Service (standard), there is an option to refresh the production instance with the test instance prior to Go-Live. Once the refresh is co…
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Unable to Change Estimate Status After Debrief Status is PostedHi Community, After posting the charges, the Debrief Status is updated to “Posted”, however the Estimate Status still remains in “Draft”. We are unable to update/change … -
25C PDF Generation - Image File Height/Width HandlingSummary: Has anyone successfully managed to apply styling to an image/signature file in the OOTB PDF Generation functionality? I'm not an HTML pro, but anything i have t… -
Can message steps copy a resource start address to an activity?Summary: Want to copy the resource's start location to an activity. Content (please ensure you mask any confidential information): We have an "End of Day" activity place… -
Why are CCS Activities not supported for Suspended, Started, or Not Done statuses in OFSC?Summary: Why are CCS Activities not supported for Resource Usage when the activity status is Started, Suspended, or Not Done in Oracle Field Service? Content (please ens…
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Ability to set Dispatch Console List View Columns Sequence and Width Globally/User TypeSummary: Hi Team, Have below two queries: We have a requirement for business where they have shared the sequence of columns to be shown in dispatch console. This needs t…
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OFSC application load issue-The application could not loadSummary: Hi Team, We get OFSC application load issue intermittently and it is impacting automation testing scripts run. Attaching screenshot below. Is there a way to avo…
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Set Property Message Scenario on Stop TravelSummary: Does Stop Travel trigger any message scenario launch conditions? Content (please ensure you mask any confidential information): We have an activity property tha… -
Is it possible to hide empty fields in a generated PDF form after submitting the CustomSummary: We are working with PDF-generated forms in Custom Forms. We need a solution where, if the on-field person does not fill certain details, those empty fields or s…
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Oracle field service Form with dynamic fields not reflecting when downloading in pdfHi Community, I'm working on a custom HTML form template in Oracle Field Service that generates a PDF, and I'm facing an issue where certain activity fields are not mapp…
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What does the symbol in the image mean and why is it appearingWhat does the symbol in the image mean and why is it appearing
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Work Order Id is not populated during FFS Activity CreationSummary: I have configured FFS Work order type in our instance (26A) and i see that when a new activity is created for an FFS Work order, it is not populating work order…
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How can I see the resource trace in map view from previous days?Right now I can only see resource trace for the current day. Even when The line shows that GPS was being tracked, the resource trace isn't showing up for previous days, …
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FFS Activity Rejection Process for Bucket/Dispatcher Assignment HandlingHi Team, We would like to understand the recommended approach in Oracle Fusion Field Service(FFS) for activity rejection scenarios. Current hierarchy: Parent Bucket→ Buc…
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OFS Forms Design Recommendation for Large-Scale Checklist ImplementationSummary: We have a business requirement where technicians need to fill multiple checklists during activity execution in Oracle Field Service. Current requirement: Around…
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how can we enable AI agent Studio on oracle Field service application 26BHi, Can we enable AI Agent Studio on Oracle Field Service (OFS) application? We are currently exploring the possibility of leveraging AI Agent Studio within our Oracle F… -
Exclude certain technician-type resources from the quota and routing planHello community, I hope you are doing well. I would like to ask if it is possible to exclude certain technician-type resources from the quota and routing plan in Oracle … -
How to make a plugin mandatory so that it is not skipped before completing an activity?Summary: To make a plugin mandatory in Oracle Field Service so that technicians cannot skip it before completing an activity, implement validation logic that checks whet…
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Field Service Inventory sync from Oracle Inventory 26BSummary: Hi all, Fusion field service 26B include a direct integration with Oracle Inventory. As per the release notes, if stocking locations are configured and assigned…
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Fusion; HCM Person Record to FFS mappingSummary: We have a very large organization that is deploying Fusion HCM, Service and Field Service. Trying to understand the relationship of the person record details an… -
Ability to disable On-Call and non-working reason features.Summary: Hi Team, We have a requirement where the customer is looking to turn off the on call feature. Natively from OFSC there is no way to turn it off, but as an admin…
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Unable to import File Type properties from WACS-OFS Accelerator into FFS environmentSummary: We are using the WACS-OFS Accelerator, which requires importing XML file properties into Oracle Field Service. Initially, our project was planned for OFS, but a…
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Missing Pages in Configuration History Dashboard Report Pagination – Oracle Fusion Field ServiceSummary: Hi Team, We are facing an issue in the Configuration History Dashboard report in Oracle Fusion Field Service where pagination appears to be inconsistent and sev…
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Native Integration between Fusion Service and Field ServiceSummary: Hi, We have followed this document to create connection in Fusion Service for activity creation in Fusion Field Service. https://docs.oracle.com/en/cloud/saas/f…
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How to extend or update the expiry date of the Event Subscription in Field Service Cloud?Summary: Need guidance on extending the expiry date of an existing Event Subscription in OFS. The subscription was created successfully, but the expiry date is automatic…
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How to allow visibility to En route button only on specific activities in route?Summary: Is there a specific property or process that can be used to restrict visibility to the En route button if the task is not next in a tech's route? Basically, we …