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Field Service
Discussion List
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REGISTER NOW: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Register for the 26A Oracle Fusion Field Service Deep Dive here Summary: Register now for the webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Webi… -
New! AI Agent Collaboration CenterWe are excited to introduce the AI Agent Collaboration Center – a dedicated space for our community members and Oracle, to showcase, exchange and explore real-world AI A… -
Oracle AI World 2025 Sessions on Cloud Customer Connect (Upcoming and Replays)With an extremely successful Oracle AI World in the books, the Oracle Service Product Management team is hosting a series of webinars that we presented live at the confe…
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Are there plans to deprecate the Oracle Field Service?Summary: With the release of Oracle Fusion Field Service are there plans to deprecate the Oracle Field Service Content (please ensure you mask any confidential informati… -
How to auto-reschedule started but not completed activities in Oracle Field Service?How can i Acheive This When a technician starts an activity in Oracle Field Service but fails to complete it by the end of the day—due to being busy or other reasons—the…
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Error while setting up DebriefSummary: Hi Experts, We are trying to setup the Debrief Screen(its not a plugin anymore) and have created the relevant applications that it needs. However the debrief sc…
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OFSC Plugins - Disabling Client-Side Debug Function in Production EnvironmentsHi Team, We have identified the presence of a client-side debug function, setOfscDebugModes() in the OFSCPlugin which can be invoked directly from the browser console. W…
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Retrieving Master Activity ID for multi-segment activities in Non-Scheduled pool (OFS)Question: How to retrieve Master Activity ID for multi-segment activities in Non-Scheduled pool in Oracle Field Service? Hello Team, We are working with multi-segment (s…
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Does the 90 Days history for an Activity still apply when using Oracle Fusion Field ServiceSummary: Does the 90 Days history for an Activity still apply when using Oracle Fusion Field Service. Content (please ensure you mask any confidential information): With…
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How can the Debrief be opened for completed activities without showing a critical error?How can the Debrief be opened in read-only mode when the activity status is Completed? Currently, a critical error is displayed. The requirement is that when the activit…
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Atleast 1 Checkbox is selected among given checkboxesSummary: Hello Experts, Greetings, I am working with FORMs and we encounter 1 requirement from to put validation on list of checkboxes in which atleast 1 checkbox should…
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Login Field Not Displayed for Newly Created Technician User TypeSummary: We have created a new Technician user type in OFSC, and while creating a technician user, the Login field is not being displayed/populated. I suspect there may … -
How to route activities from a parent bucket directly to child bucket without assigning to resourcesSummary: In Oracle Field Service, is it possible to route activities from a parent bucket directly into child buckets, without assigning them to any technician (resource…
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Prevent routing from adjusting specific activitiesSummary: I am trying to have the ability to specify activities to be first in a list on a route and not have routing reoptimize these flagged activities. There is a use …
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fusion field service deep linkSummary: Looking for the syntax and examples of making deep link calls on mobile to open Fusion Field Service iOS app from a 3rd party app on the same device. Content (p…
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OFS Service Consola not show option "Apply Monthly Application Deployment" in Test EnvironmentsHi, I have the following question in case someone can help us. In OFS Service Console we have the following environments: In the production environment we see the follow… -
Ability to fetch list of assistants for a past dateSummary: We are using Assist activities to define crews in our application. In one of the plugins ,we are using Get a list of assistants api to fetch the crew member det…
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How can I restrict the notification for scheduling more than 7 days.Summary: How can I prevent notifications from being triggered when an activity is moved more than 7 days ahead? Content (please ensure you mask any confidential informat…
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Monthly View Does Not Show Future Assigned ActivitiesSummary: Hi, regardless of the profile and type of access, when using the 2–3 days, weekly, or monthly view, we are able to see both completed and planned interventions …
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Can we capture manual move reason in Custom property?Hello @Dima Buldakov Good Day! Hope you are doing well. I want to capture manual move reason in one custom property and send that value to the external application, I tr…
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Work Date Format is showing up differently on Webpage and ipad in OFSC. Why?Summary: On Webpage Work Date is in format 01/22/2026, while on ipad it is showing Jan 22, 2026 Content (please ensure you mask any confidential information): Version (i…
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Bulk download routing run reportSummary: We need field managers to assess the routing run reports for all routing plan executions for a particular day to identify the reasons for which there are max no…
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Why routing run failedSummary: Routing run status: Failed Description: Routing Plan Timeout expired. Please consider increasing Time Limit value. Assignment will cause link constraint violati…
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Custom Point Map Layer Styling in Oracle Field ServiceSummary: Hi everyone, I’m working with custom point map layers in Oracle Field Service and had a question about visual customization. By default, custom points appear on… -
Automatic "En Route" status updateSummary: Hello, We've enabled the "En Route Support" checkbox so that when an activity is completed, the next activity's status is automatically updated to "en route." W…
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Issue using routing configuration after 25D UpgradeSummary: The routing configuration legacy assignment rules are causing issues and showing all non scheduled activities in the routing summary which is causing confusion …
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Prevent technician from starting an activity unless within a specific distanceSummary: I would like to know if Oracle Field Service provides any standard functionality to prevent a technician from starting an activity unless they are within a cert…
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OFSC plugin development-Attachment download issue in hosted pluginSummary: In the Oracle Field Service Cloud (OFSC) mobile application, attachments uploaded through standard forms are downloaded successfully. However, when an attachmen…
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Use Assignment Assistant On Dispatch Console option is not availableSummary: Hi Team, We used to have "Use assignment Assistant on Dispatch Console" option in activity management options in user type general settings. We disabled it to s…
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Creating repeating assist activity through ApiSummary: We are exploring the option of building teams with assist activities. Assist - teamwork activity can be created from the application . In the application, there…
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Issue Using Service Connections and SDPs in Plugin developed in VBCS using OFS RESTAPI CallsSummary: Hello Team, We are developing a hosted plugin using Oracle Visual Builder Cloud Service (VBCS) that consumes OFS REST APIs. In VBCS, we have configured Service …
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Resource Hierarchy missing from Resource TreeSummary: Hi Team, We were able to see resource hierarchy in resource hint and suddenly it disappeared. We could not find any setting to enable disable it. Is there some …
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Ad hoc filters in the Dispatch Console behave differently starting from release 25DSummary: Starting from the OFS 25D release, ad hoc filters behave differently. For example, in an ad hoc filter containing two different fields, if one of the fields was…