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For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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How To Create a Multiple Select Choice ListIf you need a Multiple Select Choice List, you can achieve this by defining it as an FCL (Flex Code List) with Multiple Select Choice List enabled. In Oracle Visual Buil… -
AI Features(Service Request Similarity, Service Request Classification) are available in Portuguese?Summary: We are trying to implement these AI features to our customer who using Portuguese Language, but these AI features only available in English language. We wanted … -
Get Work Order Details for a Service RequestHi We have a requirement to get the Service Request details along with the associated work order detail in a report. A possible join can be the the SR Number and Work Or… -
Facing issue while creating Internal message under service request using groovySummary: Facing issue while creating Internal message under service request Error message: Content (please ensure you mask any confidential information): Version (includ…
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Not able to fetch service request due date in groovySummary: We are using milestones to calculate the due date on the Service request, this calculation is oracle behavior and we do not have any visibility about where it i…
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Is there an extension or plan for ability to create inline editing on the SR list page (redwood)?Summary: We would like to update the SR landing page with the ability to inline edit the returned records. This would help provide a more effective and streamlined user … -
Redwood Service Center -- We want to disable "Update Asset" Smart action from Redwood Service CenterSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to hide service center smart actions from visual builder?Summary: We have created object function based smart actions but we want to hide that smart from action bar. Content (please ensure you mask any confidential information…
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Can Oracle accept two Entra IdPs to a single Application?Can Oracle accept two Entra IdPs to a single Application? We need to know this before progressing with our enduring Bill Management solution.
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Public URL for Service Request or Case AttachmentSummary: Is it possible to generate public URL for the attachments associated to the Service Request or Case? We have a requirement where customer wants to allow users t…
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Auto populate Account information on Service Request based on Site selectedSummary: Users only have information for the site where the service request needs to raised. Need to populate the Account related to the site automatically. Content (ple… -
Link one Service Request to multiple Instal base AssetsSummary: The Service Request application by default allows to only select one Install Base Asset on Service Request. How to select multiple IB Assets on Service Request?…
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How to Hide Infolets from the Service Dashboard in Oracle Fusion Service?I’m looking for a way to hide certain infolets from the Service Dashboard in Oracle Fusion. Some of the infolets are not needed for all users, and I’d like to control th… -
Note for integration of Microsoft Teams with Oracle FusionHi All, With OSN being depreciated, we're planning to switch to Microsoft Teams for all sourcing-related collaboration. I'd appreciate any guidance on how to hook into T…
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What languages are currently supported for SR summarization feature?Summary: Apart from English, French and Spanish Does it support Arabic? Content (please ensure you mask any confidential information): Version (include the version you a… -
Can we include hyperlinks in action plans in case management?Hello Team, We are trying to have the user to redirect to the change assignment page and currently we can paste it directly; but we are unable to include the hyperlink. …
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How to Open a Custom App UI from the Launchpad Using the In-App TabsIf you’re building your own App UI — for example, to support use cases involving standalone top-level and child objects — and want users to launch it from the Oracle Lau…
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Update WO field to Multi Select choiceSummary: We have a Fixed Choice field: temporary_data_c which is currently set as Single Select Choice List - can it be changed to Multiple Select Choice List ? Please n…
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List of values not appearing in custom fieldSummary: I have created a field with a list of values in Application Composer. The user should be able to select more than one value at a time but the values are failing…
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Problem description panel title in service centerHow to change the title of the problem description panel in the detail page?
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What’s New in 25B – Highlights by ModuleWe’re excited to share some of the key enhancements from the 25B release that can help your teams work smarter and deliver great service. Below are some updates grouped …
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Predefined Message Templates in Service CenterHi, our client would like to have some preconfigured response templates to use in the message section of Service Center, in order to avoid writing emails from scratch ea…
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ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY in Redwood shows a wrong message. Can we edit?Summary: We have set ORA_SVC_OMNI_MARK_UNAVAILABLE_ON_BROWSER_INACTIVITY to Yes and ORA_SVC_OMNI_BROWSER_INACTIVITY_TIMEOUT to 60 for an SR opened to ensure that no mess… -
May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
Selective Message History Forwarding in Service CenterHi CCC, we already have the setup in place that allows the message history to be carried over in each reply on Service Center. The issue is that our client would like to…
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Auto Approval of goals when only status of the goal is updatedThere is a requirement from Business that the goal should not go for approval when only the status of the goal is changed. But when there is any other update done on the…
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I want to fetch Primary PPS values in DCL Field how to create and what filters I have to useSummary: Content (please ensure you mask any confidential information): For Primary PPS i want to send an approval notification, for that I am trying to create a DCL fie…
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createI have created a custom ESS job which calls the BIP where bursting is enabled. When ESS job errors due to one of the following reasons No data found for the query Proble…
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Export to excel as .xlsx instead of .xlsIn Manage Invoices page if we search any invoices we have a 'Export to excel' button, When we click the option it'll download a export.xls file with the details. We are …
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Unable to create Object TriggerUsing this trigger i want amount field to default 0 amount in the Cost tab of proposal but i am getting error.