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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Resource's Not SyncingContent We are seeing that our Resources are not syncing correctly and therefore cannot be search for in HRHD when assigning tickets. I've ran the below processes and th…User_2025-01-31-00-25-12-234 57 views 14 comments 1 point Most recent by User_2025-01-31-00-25-12-234 -
Renew the Fusion SaaS SSL certificatesSummary Renew the Fusion SaaS SSL certificatesContent Hi, I received an action required email from oracle saying Oracle will renew the Fusion SaaS SSL certificates assoc… -
Help with email filteringSummary Have other HR Help Desk users found an effective way to filter out all auto response emails?Content Hi B2B community, I am not sure where exactly to post this qu…
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How to select "Bill To" site while creating Service Request in B2B Service.Summary How to select "Bill To" site while creating Service Request in B2B Service.Content Hi, We have multiple Bill To Sites for a single customer so while creating Ser… -
Can we search for Internal Assets in Install Base Page.Summary Can we search for Internal Assets in Install Base Page.Content Hi, We have both Internal and Customer Assets in our Maintenance Organization but when I open Inst…
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Learn How Augmented Reality (AR) is Transforming Support and How Oracle B2B/B2C Service Can Help - NSummary Get up-to-speed on how the innovative technology of Augmented Reality (AR) and specifically how AR is transforming support and how you can leverage your Oracle B… -
Introducing Hosted Named Users Metrics for Fusion CRM Cloud ServiceSummary Introducing Hosted Named User Metrics for Many Fusion CRM Cloud Service Part NumbersContent ANNOUNCEMENT: Introducing Hosted Named User Metrics for Many Fusion C…
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Customer Asset - Scheduled MaintenanceSummary Customer Asset - Scheduled MaintenanceContent Hi All, Anyone implemented the solution for scheduled maintenance of customer assets. Here is the use case, 1. Cust… -
Capture Service Contract in SR levelContent Hi, CSR need to capture the Service Contract detail from the Customer in SR level. Since Service Contract in ERP module, we cant use DCL. How we can show the lis…
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VBCS App and Engagement Cloud (OEC) IntegrationSummary VBCS App and Engagement Cloud (OEC) IntegrationContent Hi, We want to use IDCS as IdP for both VBCS and OEC, then we will plug in VBCS app into OEC via Mashup. H…
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Unable to create RMA Sales Order because of Pricing Error.Summary Unable to create RMA Sales Order because of Pricing Error.Content Hi, In Service Request -> Parts Tab I have added the Return Broken Product SAC and Ship Repaire…
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Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESSummary Profile Option - SVC_ENABLE_SUBSCRIPTION_COVERAGESContent Quick question - is this profile option reserved for future release? I cannot update it to Yes. I wonde…
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Tagging service requestsContent Hi, I want to create a tag and associate to one service request. I have exposed the "tag" field inside the details page layout. But when I tried to create a tag … -
Rearrange Actions in Action PlanContent Hello, We've created some action plans, but it seems that the actions are in the wrong order. They have the correct prereqs, but is there a way to rearrange the …
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How to assign Service Request Queue to Activities Under Service RequestSummary Service Request Queue Assignment to Activity TeamContent We have requirement of Service Request with set of Tasks to be performed. Each task will be assigned to …
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'My Knowledge' Search Results logicSummary Squencing logic for knowledge articles in the search results on the My KnowledgeContent Can anybody help with sharing the knowledge on the logic followed by the … -
Contact creation for unknown customer in email managementContent Hi Team, Service request is created through inbound emails sent by unknown customers. But Contact is not created. We can restrict not to create SR for emails sen…
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Translations of HRHD custom fieldsContent Hi all, Is it possible to translated HRHD custom fields? I can only find the translation editor on HRHD categories THanks Sophie Version 19D
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Groovy script to move or copy attachments from one Servce Request object to another objectSummary Groovy script to move or copy attachments from one object to anotherContent We have a requirement to copy/move the SR attachment to Accounts when the SR has been…
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Customization in Service EntitlementsContent Hi, We have maintained the Account Type in Account level. Our requirement is based on the SR's account type, we have to set the different SLAs. Is it possible? H…
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Passing values from Service Request Page to Contacts Create Page fieldSummary How to pass/set a value from SR Page to Contacts Create Page?Content Hi all, Is this scenario possible in Oracle Engagement Cloud? Scenario: I have a custom FCL …
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Survey using Engagement Cloud - ServiceSummary Survey using Engagement Cloud - ServiceContent Hi, Can we send survey to customers to capture their feedback on Support Request in Engagement Cloud Service or ma…
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Make Service request page to be readonlySummary How to make Service request page to be readonlyContent Hi Team, I want to make all fields inside the service request object in detail page as read only, once the…
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Can we able to get the logged in username and password dynamically through script?Summary Can we able to get the logged in username and password dynamically through script under service request object?Content Hi Team, I have registered OIC rest API in…
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Round robin queue SR is not assigning to logged out usersSummary Round robin queue SR is assigning for logged in users correctly but it is not working for logged out usersContent Hi, As of now Round robin queue SR is assigning…
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Can w able to disable the default queue in OEC ?Summary While creating SR the default queue is automatically set against the SRContent Hi Team, When a SR is created from Agent UI, automatic routing will not be happen,…
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Partner CTI serviceContent Is there any detailed way on how to enable partner CTI service, as I am having issues getting the media toolbar to be visible thanks
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Implementing chatSummary Understanding chat implementationContent Hello, I read the documentation of oracle engagement cloud and i dont understand how chat works. My question is to imple…
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Interaction content in Interaction history tabSummary Can we have a link or something to show the interaction content?Content Its good that in Interaction history tab under SR, ACcount, Contact we could see when and… -
Importing Service Categories for multiple languageSummary Importing Service Categories for multiple languageContent We understand Service categories support Translations from recent release. We would like to know, wheth…