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Fusion Service
Discussion List
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Service Centre: how to set default value for field?Summary: Service Centre: how to set default value for field on Edit Page? Hi @Edson Junior, Oracle@Karyn Kurland-Oracle I tried below approach but it did not work. We wa… -
How to set a field value when the value of another field changesSummary: Hi community, I would like to set the value of “Category” when an Asset is selected. Note that “Category” is a custom field. I was trying to use a event listene… -
Object workflow notification when the SR status changed from ResolvedSummary: I’m creating an object workflow to send an email notification when the status of a Service Request changes from "Resolved" to any other status. For example, if …
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Which setup is needed in the IDCS for the users to acces/edit all the tenancies and related apps?Hello, The customer’s team has requested an extension of their access level from view-only to full access for some users (all the tenancy and related apps). Based on the…
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Bridge Letter as on 01 Mar 2025 required how to will getSummary: Bridge Letter as on 01 Mar 2025 required how to will get Content (please ensure you mask any confidential information): Bridge Letter as on 01 Mar 2025 required…
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Is there a restriction on number of queue configured for Fusion Service RequestSummary: As part of Fusion Service implementation, we are implementing queues and queue assignment. The queue assignment number is expected to go beyond 700 based on the…
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Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil… -
what is the use of follow smart action in Service center?Summary: there is Out of box smart action is present i,e follow but when I am clicking on it I getting below error. and could you please explain the use of this smart ac…
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How to hide search knowledge smart action from oracle service center?Summary: Search knowledge smart action is not listed in app composer smart action list to enable and disable it from there, Is there any way to disable it from action ba…
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How can I leverage Category Code in a usable way on the Service Request Edit page?Summary: I am attempting to use the Category Code on the service request edit page in order to drive show/hide logic for other fields. Essentially, if I had a category f…
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Account address is not updated if account is changedSummary: Hello community, We are noticing unusual behavior on the screen for creating work orders. When we add the account automatically the address field is filled as s…
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Person Management-Redwood or Responsive UIHow to enable Responsive or Redwood Pages for Person Management.
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How to make edit disable Problem Description in Activities Subview Page in Service RequestsHi Team We have a requirement where we want to disable 'Edit Problem Description' in the Activities Subview Page. Attaching the SS for your reference. I want to make the…
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Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM?Summary: Are the new AI services of Fusion Cloud on Redwood also available in Siebel CRM? Content (please ensure you mask any confidential information): The said feature… -
Service Request is not automatically created by incoming emailHi team, We're trying to configure Inbound emails to automatically create Service Requests in CX Service module. We've done the below configurations: Used the standard E…
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Unable to upload a file in a specific UCM folder through SOAP callHi, We are trying to upload a file to a specific folder on UCM (Fusion CRM) using a SOAP call. We are using the following payload, and while we receive a 200 OK response…
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How to get autogenerated field value in redwood UISummary: There is a field (Record Number) which gets populated with autogenerated value whenever a Create button is clicked in Classic UI whereas we are not getting any …
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ReferenceError: cxcore is not defined Error (Redwood)Summary: Hey All, We are trying to configure CX-Panel for WorkOrder in the SR Overview Page so that users have the capability to filter which is not available with custo…
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Do we have Mobile application to approve/reject workflow notification (24D/25A)Summary: Do we have a Mobile application to approve/reject workflow notification (24D/25A) Content (please ensure you mask any confidential information): Version (includ… -
How to add search option on landing page of OFSC Work OrderCurrently on the Field Service Work Order the available search options on the landing page for a user is shown below- How to add a search option in this which also have …
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How can we download all attachments of a B2B Work Order?So currently for B2B Work Order the user can download an attachment individually, but is there a way out in which the user can download all the attachments together.
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Service Request Attachment Privilege missing "You do not have permission to add a new attachment."Hello Community We have a Custom Role for Service Requests. This Role should be able to create all the different Service Request Messages and be able to attach Attachmen…
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getting below error while calling web serviceSummary: we are trying to post data to external system using a web service. we have 2 web services - one for connecting with external system , in that web service we are…
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Oracle Redwood - standard field filter Queue in Service Request to only show specific valuesSummary: Queue field in service request shows multiple queue values, since multiple implementation are using it can we filter them only to show specific values in Redwoo…
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Redwood - How to show notes in service requests?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle how to enable show notes smart action in service center? user wants to see notes or how can we enable notes panel…
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How can we import child service requests for a parent service request using import managementSummary: We are trying to import 100 child service request records for one already created parent SR. Please help with correct template and the appropriate import object…
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how to hide create service request button from service homeSummary: Hi @Edson Junior, Oracle how to hide create service request button from service home? Content (please ensure you mask any confidential information): Version (in…
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how to hide create service request button from service home?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Case Management - The Case Category displays as an ID number not a descriptionSummary: We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories o…
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getting 401 error while accessing genesys from oracle cxSummary: we are trying to access genesys from oracle cx using bearer token through integration first , using provided id and password from genesys , we are accessing gen…