Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
To support Fusion SP initiated flow with multiple IDPsWe have a requirement to configure multiple IDPs for our SaaS application. We have reviewed idea number 683530 (Enhancement request to support Fusion SP-initiated flow w… -
1want to do this in Service module, we dont want to use contract managment or Subscription managementSummary: We want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defi…
-
single sign on in oracle apex using oauth2.0Hi, Experts. Our customer requires their Oracle APEX application to be accessible using Single Sign-On (SSO), where the identity provider is external to Oracle and utili…
-
How to make a virtual field requiredSummary: Hi community, I have the virtual fields ibAssetPkVF and productVF and I would like to make these fields mandatory depending on the value of the Type field. This… -
What is the category definition limit in Internal Help Desk?Is there a limit to defining categories in the Internal Help Desk? Fusion Service, Customer Experience
-
REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on February 19th & 20th across our Marketing & Sales Unification, Revenue Transforma… -
Is it possible to rank/order queue resourcesMy client has a scenario where they have multiple resources assigned to a queue and are using automatic assignment via omnichannel. There will be a primary resource that…
-
Can we define DFF(s) which can store multiple values?We need to define DFFs which can accept multiple values from the user. Is it possible to do so in Oracle fusion?
-
Trigger Email notification when specific category is added in attachmentSummary: Hi, We have added attachment category "Notice of Action" under attachment. Our Use case is : when user add that type of category into the attachment under Case …
-
Audit log for custom ObjectsHi, We have created custom objects and using Redwood UI to manage the records. We have enabled all the objects and its attributes for audit log under manage audit polici…
-
How to enable the critical flag for employee in edit service request page?Summary: Business need the critical flag available for employee in edit service request page. This will give option to employee to escalate. Please suggest the option in…
-
How to allow particular role only to use Internal Note" and forward options for compose buttonSummary: we want to allow users of particular role only to use Internal Note" and forward options for compose button in message subtab of service request. under compose …
-
getting below error after calling the web serviceSummary: We are trying to fetch Due date of a service request . to implement this , we are using web service.But while fetching the data , it is giving below error : Con…
-
How to change the label of Panels in Panel ContainerSummary: Content (please ensure you mask any confidential information): I want to change/Rename the Panel Header Labels as highlighted below . I could see an option to e…
-
ways to retrieve service request due date into groovySummary: We have a due date field on service request object , standard field. It is formula field which gets auto updated once the SR is created. is there any way to ret…
-
Possibility of customization by applying Pick or Validate (POV) to a Standard LOV fieldIs it possible to apply Pick or Validate (POV) to a standard field in Oracle Fusion that uses a List of Values (LOV)? For example, adding logic based on other fields.
-
How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
HRHelpDesk Service Request Creation via API and Escalate to CaseSummary: Doing Data Migration to NextGen HRHelpDesk Service Requests and need to Escalate to a Case, there are about 4000 Content (please ensure you mask any confidentia…
-
Fusion Service Event Schedule and ReplaysDon't Miss Out on Our 2025 Fusion Service Events! We’re thrilled to bring you a year of exciting and insightful Fusion Service events! With monthly sessions covering a w… -
Getting error while calling web service from triggerSummary: while calling a web service from before update trigger , we are getting the error as follows : Exception: [JBO-29000: Unexpected exception caught: javax.ws.rs.P…
-
difference between attachment categories in Redwood UIdifference between different types of attachment categories (Miscellaneous, Internal & Inline) in Oracle Fusion Service Redwood UI In Redwood UI, the service center add …
-
Is it possible to only show email conversation in a subview or panel?Summary: Is it possible to only show email conversation in a subview or panel? Content (please ensure you mask any confidential information): On activities panel, we can…
-
How to show the name of the work order area?Summary: Hi, does anyone have any idea why I see the bucket ID and not the name in the field? I need to show the name instead of the ID. Thanks. Content (please ensure y…
-
How to default Division field based on Logged in user?Summary: Hi @Edson Junior, Oracle On Case creation we have to default division based on logged In user division. could you please guide us how to default division field …
-
Adding new field on Mass update service requestSummary: Greetings, Is there a way to add a new field for mass update service request Can we add Queue as a bulk update option? The current options are: Title, Account, …
-
Redwood - How to increase Characters limit of Problem description field in Service request?Summary: Hi @Edson Junior, Oracle we have problem description field in Service Request Edit page. currently it is showing the limit of 1000 characters, but we want to in…
-
Automatic assignment of service request for manual queue changesGood day, I have two queues that are being used for a specific service request category. For the first queue the case is assigned using service assignment rules to check…
-
Email templateSummary: Hello community, When sending an email to generate an SR, if a client does not exist, an email with the following template will be sent to the client. Can you t… -
Increase the volume/length for the sound notification for chat request in Classic UISummary: Based on our live agents' feedback, we would like to increase the volume and/or length of the sound notification for the chat request. Content (please ensure yo… -
how can we configure the dynamic from address in Service cloud messages objectWe have a requirement to send the mail's to end user's from dynamic from address based on Business Unit. We are able to change the channel Name only by following below d…