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Fusion Service
Discussion List
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Access to web files (similar to Oracle Service Cloud using Webdav)Content We are currently working with a potential client and their specifications requires a lot of customization in the UI/pages. Per research, we are limited by the ca… -
Recommended Performance Testing Tool for Service CloudSummary Recommended Performance Testing Tool for Service Cloud AD and PortalContent We will be doing the Oracle Service Cloud transformation project with call center in …
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HR HelpDesk and BICC ObjectsSummary Does BICC objects (View Objects) for extracting data from HR helpdesk exist?Content Hi all Is there anyone who knows the answer to three following questions: 1) …
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Way to check the inbound emailsSummary Is there a way to check all the IB emails received by OEC?Content Dear Team, Is there a way to check all the IB emails sent to OEC? Why is it important? Currentl… -
How to create Stand alone Address in OEC ?Summary To create addresses that are stand alone ie not related to any account or contactContent Dear Team, Could you clarify the following? I understand by data model F…
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Exciting new feature for better Data security managementSummary Rel18 comes up with exciting feature for better Data Security managementContent Intuitive and Simple ui to view and control data security policies. Earlier we ha…
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SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa…
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OTBI Subject Area to Database Lineage Mapping and Subject Area Security Roles SpreadsheetSummary Use this spreadsheet to search for reporting fields in OTBI subject areas or trace the lineage from subject area to database tables, columns and view objects or …
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Know what BI Subject Area best supports your reporting needsSummary Every BI subject area addresses a specific business reporting and analytics need. Before you start building reports,know what each subject area is meant for and …
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Adding pages to employee websiteSummary How to add pages to the new employee website (talent center)Content Hello, We are in the midst of moving from the employee website to the talent center. We are h…User_2025-01-30-00-04-48-924 31 views 0 comments 1 point Most recent by User_2025-01-30-00-04-48-924 -
The Art of the Possible: Direct Access to Service Request DetailsOverview https://videohub.oracle.com/embed/secure/iframe/entryId/1_7gvykqwb/uiConfId/35965902This guide will show you how to skip the foldout panel and go straight to th… -
Adaptive Search task getting into errorHi, Randomly in our environment Adaptive serach tasks gets into error and in result of that we unable to search any accounts or work orders data specifically on Redwood …
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Not able to auto select Action plan on creation of new service requestSummary: We want to auto associate the Action plan "New Partner Request" when a Service request record is created in system. When we try to write a groovy code for the s…
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Can we access custom object in order mangement extension using public view objectsSummary: We have a requirement to access custom object data in order management screen using pvo. Content (please ensure you mask any confidential information): Version …
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Change Status Field when the service request has been assignedSummary What script should be used that changes the service request status to In Progress when the SR has been assigned to someone?Content Hello experts, What script sho…
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Hi, where is the accelerator tool for Fusion service?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Duplicate Assigned To User Showing in Service RequestsHi team, We are seeing two “Kevin Anderson” users in the Assigned To filter for Service Requests. I verified via Postman that all field data is the same (AssigneePersonN…
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How can we create a Tab for the Field Group in Service Request Details Layout?Summary: We need to make the "Billing Group" field group as a separate tab inside this Service Request Details Expanded layout. Content (please ensure you mask any confi…
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We are getting duplicate Work Orders in Oracle Fusion service, but not in Field ServiceSummary: We are getting duplicate Work Orders in Oracle Fusion service, but not in Field Service, after suspending the activity in Field Service. Anyone can help on this…
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Update Any Field: Introducing Mass SR Updates Through Extensibility!I am thrilled to announce a game-changing update in our 26A release. We know that for a long time, you were limited when it came to making bulk changes. Until now, you c…
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How to add a standard object as Sub Tab in Service Request Redwood Summary Layout?We need to add Contacts object as Sub Tab in Service Request Redwood Summary Layout. How? Note: We have already created a 1:M relationship between Service Request and Co…
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CX Service Classic Pages- Table component in create pageIn the create service request page, we need to introduce a tabular component where in the SR creator can enter the details. It shall be a dynamic table where the user ca…
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We are unable to redirect to the Order Number from the WO layoutThere was an error rendering this rich post.
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How can I configure SLA in Oracle Fusion Service?Hi, I want to configure a Service Level Agreement (SLA) in the Service Request module. Can you share the step-by-step process to configure an SLA in Oracle Fusion Servic…
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Internal Note Not Showing in Activity Subview for Service Request object (Redwood)Hi team, I created 3 internal notes under a Service Request in Redwood, but only 2 appear in the Activity subview. The missing note exists in the backend (verified via R…
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Is it possible to Delete Internal and Customer Notes in Service Request?Hi, Is it possible to delete Internal Notes and Customer Notes in a Service Request after they are saved? Currently, once a note is created, we are unable to remove it. …
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Do server scripts' triggers run before the update of the REST API?We currently have two triggers configured: a trigger for status update on a Service Request and a trigger for Service Request messages. Both triggers are of type AfterTr… -
How are teams deciding what to automate vs. manually test for Oracle Fusion 25B/25C releases?Summary: With every Oracle Fusion quarterly release (25B, 25C, and beyond), teams face the same challenge: limited time, increasing scope, and pressure to go live withou…
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Are Copy Maps for Service Request not working in Redwood?I modified the Copy Maps for Service to copy the existing Sr Number to a custom Field "SrNumberCopyText". This works fine in ADF layout where the value is populated in t…
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Add Multiple Products to a Fusion Service - Service RequestSummary: We are looking an option to link the Opportunity revenue line products (multiple lines) automatically to SR, based on the Opty number picked during the SR creat…