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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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How to stop receiving emails regarding the status of a scheduled process that runs daily?Summary I have a scheduled process that I previously defined to run daily and I need to stop receiving emails regarding its statusContent Hello experts, I have a schedul… -
Service Requests from Social MediaSummary Is there a way that we can Integrate owned social accounts in Engagement Cloud?Content Can we integrate owned Facebook and Instagram channels to Engagement Cloud… -
Work Order Creation - OFSCSummary Work Order CreationContent Hello Team, Need your support for creating the WO from EC. I need to know whether it is a point to point integration or via ICS. Was g… -
Error generated when sending a message to the customer via a service requestSummary When entering a message to send to the customer and pressing send an error is generatedContent We have a requirement that states that if the employee sends a mes…User_2025-02-04-11-03-51-524 52 views 4 comments 1 point Most recent by User_2025-02-04-11-03-51-524
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Requiring assistance in configuring new custom fields and associating them with other objectsSummary How can I associate custom fields created in the Milestone Object to fields in the Service Request ObjectContent Good day experts, Firstly, in the Email template…User_2025-02-04-11-03-51-524 44 views 0 comments 1 point Most recent by User_2025-02-04-11-03-51-524
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Unexpected behavior when sending email notificationsSummary Unexpected behavior when it comes to email notificationsContent Hello experts, For some reason, I have trouble explaining the behavior I am getting from the Orac…User_2025-02-04-11-03-51-524 48 views 5 comments 1 point Most recent by User_2025-02-04-11-03-51-524
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Groovy SHA512 decryptSummary Groovy SHA512 decryptContent Hi, Do we support data encryption/decryption in Groovy? Use case - I have PII data encrypted from source system with SHA512. After t… -
Inbound Email - SR Creation ProcessContent Hi, When the customer respond the auto response / agent response mail, it picked the existing SR when customer has SR number in the email body like below. {##SR0… -
My Services Users vs Service Console Users in CRM InstanceSummary Difference between My Service Users and Service Console UsersContent Hi Experts, I have two questions on this topic 1) What is the difference between user provis…
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Object Name for Scheduled processContent Hi All, I am looking for object name for service request inside scheduled processes. I am calling one object function using Schedule Custom Groovy Object Functio… -
System Response EmailSummary Incorrect email sent on auto responseContent Hello, I've created a new system response email for when an employees emails in an SR (using HR Help Desk), the resp…
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HR Help Desk Inbound EmailsSummary Inbound emails not getting assigned to correct queueContent Hi, I posted this in the HR Forum, but didn't get any response as I don't think there are many Help D…
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B2B and B2C contactSummary How to handle a contact serving both purposes in OEC?Content Summary:Same contact as B2B contact and B2C customerI have come across a scenario where, a contact c… -
Unable to edit field from Service Request contact relationshipSummary Unable to edit field from Service Request contact relationshipContent Objective: While adding contacts to a service request, we have to specify what role that co…
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Trigger the workflowContent Hi All, is it possible to trigger the workflow for service request when request is getting updated by FUSION_APPS_CRM_ESS_APPID ? Regards, Rohit
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Font used by OECContent I'm creating a website that will be added to the Service Request Detail page as a mashup content. Anyone know's what's the font being used by OEC so my website w…
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Text Area/Editor not displayed in Service Request > MessagesContent I navigated to Service Request, opened an existing service request and went to Messages tab. I tried to compose an email. Problem is, the text area/editor is not…
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Way to modify IB email processingSummary Is there a way to control the IB email processing?Content Objective: To get the attachments from email, invoke a DMS API and then attach it on the SR of type 'UR…
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Configuring chat outside Digital Customer ServiceSummary What methodology should be used when configuring a chat window for a portal outside of Digital Customer Service?Content Hello, I have a question. We are trying t…
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Imported Custom Status is not displaying in SRContent Hi, I'm trying to import different Custom Lookups for SR object (ex: Custom Severities, Custom Sources, Custom Status., etc) in which other lookups are being sho… -
Deep Link format to access subtabs in Service RequestContent Found different deep link format for other objects but none for Service Request. Anyone knows the format? If you have references please link me as well.
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Ability to see history of approvals in SR objectSummary Can we see history of approvals directly from a SR (on a custom approval BPM flow)?Content Requirement: Custom approval flow (BPM) is there on SR object. Custome…
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Ability to have unique sequence number for specific type of recordsSummary To have unique sequence numbers for records with specific typeContent Requirement: For SRs of type 'X' we have to have continuous numbers (unique sequences) for …
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Access to web files (similar to Oracle Service Cloud using Webdav)Content We are currently working with a potential client and their specifications requires a lot of customization in the UI/pages. Per research, we are limited by the ca…
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Recommended Performance Testing Tool for Service CloudSummary Recommended Performance Testing Tool for Service Cloud AD and PortalContent We will be doing the Oracle Service Cloud transformation project with call center in …
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HR HelpDesk and BICC ObjectsSummary Does BICC objects (View Objects) for extracting data from HR helpdesk exist?Content Hi all Is there anyone who knows the answer to three following questions: 1) …
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Way to check the inbound emailsSummary Is there a way to check all the IB emails received by OEC?Content Dear Team, Is there a way to check all the IB emails sent to OEC? Why is it important? Currentl…
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How to create Stand alone Address in OEC ?Summary To create addresses that are stand alone ie not related to any account or contactContent Dear Team, Could you clarify the following? I understand by data model F…
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Exciting new feature for better Data security managementSummary Rel18 comes up with exciting feature for better Data Security managementContent Intuitive and Simple ui to view and control data security policies. Earlier we ha…
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SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa…