Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Adding pages to employee websiteSummary How to add pages to the new employee website (talent center)Content Hello, We are in the midst of moving from the employee website to the talent center. We are h…User_2025-01-30-00-04-48-924 33 views 0 comments 1 point Most recent by User_2025-01-30-00-04-48-924 -
The Art of the Possible: Direct Access to Service Request DetailsOverview This guide will show you how to skip the foldout panel and go straight to the Service Request Details page. Don't worry - the foldout panel is still there if yo… -
Adaptive Search task getting into errorHi, Randomly in our environment Adaptive serach tasks gets into error and in result of that we unable to search any accounts or work orders data specifically on Redwood … -
Not able to auto select Action plan on creation of new service requestSummary: We want to auto associate the Action plan "New Partner Request" when a Service request record is created in system. When we try to write a groovy code for the s…
-
Can we access custom object in order mangement extension using public view objectsSummary: We have a requirement to access custom object data in order management screen using pvo. Content (please ensure you mask any confidential information): Version …
-
Change Status Field when the service request has been assignedSummary What script should be used that changes the service request status to In Progress when the SR has been assigned to someone?Content Hello experts, What script sho…
-
Auto-created Work Orders via Groovy script bypassing Fusion Field Service (FFS) activity creationSummary: We are using a Groovy script to automatically create Service Work Orders from Service Requests. While the Work Order records are successfully created in Fusion,… -
How to Display SR Audit Log Date/Time Values According to the User’s Preferred Date and Time Format?Summary: In Oracle Fusion Service, the Date/Time values displayed in the Service Request (SR) Audit Logs are not being shown according to the logged-in user’s preferred …
-
Oracle Service logistics unable to see manage debrief chargesOracle Fusion Service Module: On the Work Order page, the "Manage Debrief Charges" option is not visible, and I am also unable to add parts through Part Orders. The syst… -
How to reflect SR Status and Action Plan updates on UI immediatelySummary: Hi, I am working on an Oracle Visual Builder Studio application where an Action Chain listens for Service Request (SR) changes, evaluates related Work Orders (W… -
How does SLA or Milestones works when Service Request Reopened, and add team member within SRSummary: Hello, We would like to know if someone have any insight on below points. How does SLA or Milestone works when help desk user Reopened the Service Request? if t…
-
How to Hide or Add Fields to SR Landing Page?Summary: We have requirement to hide few columns and add new columns to SR Landing Page Content (please ensure you mask any confidential information): Hello Experts, We …
-
Oracle Fusion Page Entries that use Static URL or Dynamic URLSummary: I want to identify all page entries that use Static URL that points to a VBCS app link. Is there a standard table that holds this information, where we can run …
-
How to Rename the "Reset" Button to "Cancel" on the Redwood Service Request Edit Page in Visual BuilSummary: I want to rename the "Reset" button to "Cancel" on the edit page. Is there a supported way to change the button label in Visual Builder? If so, could you please…
-
How to add attachment fragment inside service expanded fragment in fusion service cloudSummary: Hi Team, I want to add sr attachment fragment inside CX-SVC_SR-details-expanded fragment. Content (please ensure you mask any confidential information): Version…
-
How to add context variable in ServiceRequest laySummary: I need to update a variable defined at AppUI (service) level with the user input which was received at field Template from withing ServiceRequest layout. Firing…
-
Routing Service Requests Based on Specific Inbound Email AddressSummary: Hi Team, We have a requirement to route Service Requests to different queues based on the inbound mailbox that received the email. We have multiple inbound mail…
-
Copy service request failed with JBO-27024While trying to copy the service request got the error i.e., Failed to execute Copy Mapping "Copy Service Request Map". JBO-27024: Failed to validate a row with key orac… -
Auto-filter Custom Object Based on Parent Service Request Using Smart Action and Action ChainHi Community, We have created a custom Timesheet object and associated it with the Service Request (SR) detail page. Using a Smart Action and an Action Chain, we configu…
-
We have a requirement to generate automatic sequence on the DFF in Contract Page in RedwoodSummary: We have a requirement to generate automatic sequence on the Contract Page in Redwood. For example - 2026-1700-001 , where 1700(a 4 digit sequence which should i…
-
How to conditionally display/trigger an Action Plan step based on a WO field valueHi Everyone, We have a requirement to configuring an Action Plan Template in Oracle Fusion Service for a Shop Repair workflow and need guidance on implementing condition…
-
FFS - Preventive Maintenance Work OrderSummary: We have enabled Fusion Field Service and as part of it, we want the 'Create Service Work Orders for Preventive Maintenance' to create work orders directly of ty…
-
Service Request Visibility Not Restricting by Business Unit – Need Configuration GuidanceHi Everyone, We are currently setting up Service Request (SR) visibility rules in Fusion Service (B2C / B2B), but we've run into an issue: SR visibility is not restricti… -
How to handle AUTHOR_DIFFERS error when linking Task Attachments to SR/WO via REST API in VBS?Summary: We are building a custom UI flow in Visual Builder where a user can select an existing Project Task attachment and link it directly to a Service Request (SR) or…
-
what is the logic for Employee Vacation And Delegation Rules ReportSummary: Currently we want to understand the logic behind how this report works. We have read from this document https://docs.oracle.com/en/cloud/saas/human-resources/fa…
-
Oracle Fusion Service Redwood: Unable to create a Metric Card Unassigned Service RequestsSummary: We are trying to add a Redwood metric card on the Service Home page for Unassigned Service Requests in Oracle Fusion Service. The desired behavior is similar to…
-
Oracle Fusion Service Redwood: Unable to create a Metric Card for Unassigned Service RequestsSummary: We are trying to add a Redwood metric card on the Service Home page for Unassigned Service Requests in Oracle Fusion Service. The desired behavior is similar to…
-
How to add Custom Fields in Part Orders for Work OrdersThe Part Order's Data Model lives in SCM. To Add any Custom Fields in Part Order's Please follow the below steps: 1) We need to create Flex Fields under FSM setup search…
-
The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be nullSummary: The error: The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be null on 19.30.x.x Version The job to provision the appli… -
Redwood Service Error - Unable to View SR DetailsSummary: Hello, We started getting these errors all of a sudden while opening SRs and we are unable to view most of the information: Any idea as to what might be causing…