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Fusion Service
Discussion List
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Fusion Service Release CenterThe 25C update is here and brings a set of enhancements to improve your daily work. Here’s a quick overview of what’s new, grouped by module for easy reference. Service … -
Service Centre - In Compose Email not all account contacts show upSummary: Hi @Edson Junior, Oracle When “composing an email, in the to/cc/bcc field the list of "Account Contacts" is not complete – it seems it contains just a few, this… -
Created task not getting displayed on Activities panel.Summary: Hi @Edson Junior, Oracle We have created task from Service center, but created task does not appear on Activities panel which is present on service request. som…
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How to configure create task in Service Centre?Summary: Hi @Edson Junior, Oracle We have create task smart action in Service center. when we are trying to create task from service center and selection action type as …
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The milestone is not displaying in the service requestSummary: The milestone is not displaying in the service request, even though the milestone configuration has been completed. Content (please ensure you mask any confiden…
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Insert Date/Number DFF Fileds via FBDI Template to HZ_PARTIES.How we can add Date, Number DFF attribute value to HZ_PARTIES via FBDI Template. Because currently we are able to insert only Character Attributes DFF value via FBDI Is …
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Setting Asset Picker value programmaticallySummary: Setting Asset Picker value based on another field Content (please ensure you mask any confidential information): The Asset value in the asset picker needs to be…
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How to in edit internal note in service center?Summary: Hi @Edson Junior, Oracle, We have compose internal smart action (OOTB) but we don't have option to edit that note. Could you guide us if we can make this note e…
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How to show only queue memebrs in assign to smart action?Summary: Hi @Edson Junior, Oracle We have Update Assign to Smart action in Service request. Here it s showing the list of all the resources. but we want to show on queue…
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Unable to request access to an account on My Oracle Cloud Services(MOCS)Summary: Unable to request access to an account on My Oracle Cloud Services(MOCS) using Subscription ID and Account Name. Content (please ensure you mask any confidentia…
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How to hide dashboard icon from Service request List Page?Summary: Hi @Edson Junior, Oracle we have dashboard icon on service request list page and we want to hide it. Could you pls guide us how to hide it? Content (please ensu…
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Added Button SR foldout/sub-view extensible actions layout is not getting refreshed.Summary: Hi @Edson Junior, Oracle, We have add button in SR foldout/sub-view extensible actions layout on Sr Edit Page. we have to show button with icon and count of att…
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service return default ship dateSummary: We have an issue where we have an item that is being returned, we return this via the service module and when we do this, we create a ship line in the part deta…Simon McDermott - Apps Associates 34 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle
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Copy Work Order -Fusion Service CloudSummary: Is it possible to implement a copy functionality for Field Service Work Orders similar to that of Service Requests? Content (please ensure you mask any confiden…
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1Case Management ERP IntegrationIs the Oracle Fusion Case Management module integrated with the Oracle Fusion ERP? Can the Case Management module access Fusion sales orders, invoices, credit memos, etc…
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Customer number on service request creation ( redwood)Summary: How can we retrieve the customer number after selecting the account name while creating a service request? Is it possible to display the account number alongsid… -
Can we change the recipient mail to a particular domain instead of CustomerSummary: We need to send the outbound email to a particular Domain instead of the customer.
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How to trigger OIC or other integration from Fusion Service or Redwood?Summary: We have a requirement to show status of the Customer Location on Service Profile page for Customer Service. When an account has billing address on the Credit Ho…
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Customer Webinar: Intelligent Advisor for Service [November 2024]Intelligent Advisor for Service [November 2024] Do you wish to deliver a consistent, relevant, and personalized branded experience across the customer lifecycle and for … -
Fusion Service Center 2024: See the Features That Made This Year Great!We made more than 70 improvements to Fusion Service Center Redwood in 2024, which was an amazing year. As 2024 draws to a close, I'm pleased to provide a year-end overvi…
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How can we make Virtual field Read OnlySummary: How Can we make virtual Fields read Only from VBS . Content (please ensure you mask any confidential information): Version (include the version you are using, i…
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Moved: How to handle more than 10,000 records using ArrayDataProviderThis discussion has been moved.
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Products created in Sales and not available in Work OrderHello, We've created 2 Products in Sales > Products with option Eligible for Service. But when we navigate to Service Request and try to add these products in Parts or W…
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Location SOAP APi throwing errorI am getting this error while calling the SOAP API to create Location env:Server access denied ("oracle.wsm.security.WSFunctionPermission" "http://xmlns.oracle.com/apps/…
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Is there a way I can get rid of WoArea from work order creatio page?Summary: I am looking to remove the WOarea from Field service Work order creation (on fusion service). in Our integeration we are getting the resource ID directly from a…
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How Can we GET and SET field value from Redwood PagesHi , How can we GET and SET a field value "On Change " of Redwood Field in Oracle VBS . We have a requirement where on change of Asset field we need to update few other …
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NGS - How to show work phone in with country code and area code?Summary: Hi @Edson Junior, Oracle We have created custom drawer to create contact, where we have used dynamic form. In Classic UI workphone is showing like this. Same I …
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Is Data Masking handled in the online Self service tool used for Refresh/Clone in Oracle Fusion.If the data masking is not free, then what are the charges for the same ?
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Configuring Field Trigger on HelpDesk CloudSummary: Field Triggers not working in Redwood, to dynamically update a dependent field on Tab out of a field in Create Service Request page. 1.Added Severity field in C…
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How to extract data from Fusion using GroovySummary: Instead using built-in integration, i would like to use other web service connector(For Fusion) and using that connection name in Groovy, would like to extract …