Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Not able to view Service Request list pageSummary: In our application user able to create new service requests but created service requests are not able to access and SR list page also not able to view. But Post… -
When i clicked on Workorders next generation getting error 'User has no access to view any of the reWhen i clicked on Workorders next generation getting error 'User has no access to view any of the requested Entiy' User already have required roles and Redwood already e…
-
The "Edit Access Hours" button is not appearing under Manage Technician Access SchedulesSummary: The "Edit Access Hours" button is not appearing under Manage Technician Access Schedules in the service profile. We followed the below doc. Overview of Access H… -
In Job application reorder of prescreening questionsReorder of prescreening questions is not changing in job application even after making changes to question library, questionnaire template, questionnaires.
-
Fusion Field Service workorder - Native integration error - 26BSummary: Hi Community, I am configuring native integration between FFS and Fusion Service to create activities in Fusion Field Service (FFS). I have completed the guided…
-
Unable to see the custom field added to the Installed Base Asset ObjectSummary: I am trying to add the custom field created in Installed Base Asset object in the list page using the Visual Builder Studio. I am unable to see the field added …
-
What is the best way to create a Parent/Child Relationship for SRs in HR Help Desk?Summary: We have a requirement from a client for the ability to create Child SRs directly from the Parent SR and the Child SR number should retain the parent SR # -1. Co…
-
Unable to find Local Language Address in the Oracle Fusion TablesHi Team, As per requirement we are working on a Report to fetch Local Language details from Manage Locations in oracle Fusion,We have explored most of the tables still u…
-
Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM?Summary: Which duties and Roles are required to see AI Agent Explorer tile and landing page in Oracle HCM? Content (please ensure you mask any confidential information):…
-
How to access custom objects in Digital Customer serviceSummary: we are facing authentication and authorization issues while accessing Fusion custom object REST APIs and profile option REST APIs from a Digital Customer Servic…
-
Can we merge two different Installed Base Asset (Customer Assets) into one?Summary: Could you please let us know is there any possibility to merge Two different Installed Base Asset (Customer Asset) into one, If Yes please guide us through step…
-
Oracle Fusion Service - Service Center Admin Workflow PreferencesSummary: I am trying to enable workflow preferences but i keep getting 403 forbidden error I have access to role - ORA_ZBS_SALES_ADMINISTRATOR_JOB Profile ORA_ASE_SAS_IN…
-
How we can load service profiles based on account with associated contacts as well.Summary: Service profiles are retrieved based on the account, but the associated contacts are not being populated. Since manually adding contacts for all data is not a v…
-
How to monitor / track emails sent by HR Help Desk Object Workflows?Hi everyone, we are using Object Workflows on the HR Help Desk Request object to send email notifications (e.g. on queue assignment and agent assignment). I would like t…
-
If Email sent via work flow can be audited like outbound and inboundIf Email sent via work flow can be audited like outbound and inbound
-
How to display Qualification Plan BalanceWe have a requirement where the Sick entitlement is 12 days per year. If the leave is more than 3 consecutive days then three consecutive days are paid and remaining are…
-
Sub Panel Displays Incorrect Dates (Off by One Day)Summary: When accessing an Parent Custom Object and reviewing the Child object sub panel, the date fields (such as X Date, Y Date) appear shifted by one day. However, wh…
-
How to apply dynamic filter on DCL/Smart Picker ?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle @Sono Chacko-Oracle We have Equipment # as a DCL field i have applied Smart picker on it and want apply fileter b…
-
Pro Tip - Understanding Bug and Defect Handling in Oracle SupportThis Pro Tip explains how Oracle Support manages bugs and defects in Oracle applications, including how issues are evaluated, tracked, and resolved. Understanding this p…
-
Pro Tip - Understanding Pod Sizing for Fusion ApplicationsThis Pro Tip provides an overview of pod sizing in Oracle Fusion Applications and explains how resource allocation impacts system performance. Pod sizing ensures that ap…
-
Pro Tip - Understanding Customization Guidelines in Oracle SupportThis Pro Tip provides an overview of Oracle Global Customer Services Customization Guidelines and explains how customizations impact support interactions. Understanding …
-
Pro Tip - Navigating Help Center DocumentationThis Pro Tip provides an overview of Oracle Help Center documentation and explains how to effectively navigate available resources. The Help Center offers comprehensive …
-
Pro Tip - Understanding Patching Options for Fusion ApplicationsThis Pro Tip provides an overview of patching in Oracle Fusion Applications, including available patching options, scheduling, and best practices for managing updates. P…
-
Pro Tip - Understanding Quarterly Updates for Fusion ApplicationsThis Pro Tip provides an overview of Oracle Fusion Applications quarterly updates, including what they contain, how they are scheduled, and how to prepare for them. Quar…
-
Pro Tip - Creating Environments in Oracle Cloud ConsoleThis Pro Tip provides an overview of how to create Fusion Applications environments using the Oracle Cloud Infrastructure (OCI) Console. Creating environments is a key s…
-
Business event not getting triggered for LocationsWe have a requirement where we want to sync up Locations from Oracle to a external system.The updates should be real time .There is a business event by the name location…
-
Pro Tip - Working with Implementation Support Leads (ISLs)This Pro Tip provides an overview of Implementation Support Leads (ISLs) and explains how they support your organization throughout the implementation lifecycle. ISLs se…
-
Unable to submit create service request for Preventive MaintenanceHey Team, As a part of seeded functionality , We have created Maintenance PM work order from Maintenance program and tried to submit the " Create Service Work Orders for…
-
Pro Tip - Understanding Oracle Technical Support PoliciesThis Pro Tip provides an overview of Oracle Technical Support Policies and explains how they define the scope, procedures, and service expectations when working with Ora…
-
Pro Tip - Using the Support Site for Fusion ApplicationsThis Pro Tip provides an overview of the Oracle Support Portal and its main features for Fusion Applications users. Understanding how to navigate the support site enable…