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Fusion Service
Discussion List
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Audit log for custom ObjectsHi, We have created custom objects and using Redwood UI to manage the records. We have enabled all the objects and its attributes for audit log under manage audit polici… -
How to enable the critical flag for employee in edit service request page?Summary: Business need the critical flag available for employee in edit service request page. This will give option to employee to escalate. Please suggest the option in…
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How to allow particular role only to use Internal Note" and forward options for compose buttonSummary: we want to allow users of particular role only to use Internal Note" and forward options for compose button in message subtab of service request. under compose …
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getting below error after calling the web serviceSummary: We are trying to fetch Due date of a service request . to implement this , we are using web service.But while fetching the data , it is giving below error : Con…
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How to change the label of Panels in Panel ContainerSummary: Content (please ensure you mask any confidential information): I want to change/Rename the Panel Header Labels as highlighted below . I could see an option to e…
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ways to retrieve service request due date into groovySummary: We have a due date field on service request object , standard field. It is formula field which gets auto updated once the SR is created. is there any way to ret…
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Possibility of customization by applying Pick or Validate (POV) to a Standard LOV fieldIs it possible to apply Pick or Validate (POV) to a standard field in Oracle Fusion that uses a List of Values (LOV)? For example, adding logic based on other fields.
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How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
HRHelpDesk Service Request Creation via API and Escalate to CaseSummary: Doing Data Migration to NextGen HRHelpDesk Service Requests and need to Escalate to a Case, there are about 4000 Content (please ensure you mask any confidentia…
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Fusion Service Event Schedule and ReplaysDon't Miss Out on Our 2025 Fusion Service Events! We’re thrilled to bring you a year of exciting and insightful Fusion Service events! With monthly sessions covering a w… -
Getting error while calling web service from triggerSummary: while calling a web service from before update trigger , we are getting the error as follows : Exception: [JBO-29000: Unexpected exception caught: javax.ws.rs.P…
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difference between attachment categories in Redwood UIdifference between different types of attachment categories (Miscellaneous, Internal & Inline) in Oracle Fusion Service Redwood UI In Redwood UI, the service center add …
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Is it possible to only show email conversation in a subview or panel?Summary: Is it possible to only show email conversation in a subview or panel? Content (please ensure you mask any confidential information): On activities panel, we can…
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How to show the name of the work order area?Summary: Hi, does anyone have any idea why I see the bucket ID and not the name in the field? I need to show the name instead of the ID. Thanks. Content (please ensure y… -
How to default Division field based on Logged in user?Summary: Hi @Edson Junior, Oracle On Case creation we have to default division based on logged In user division. could you please guide us how to default division field …
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Adding new field on Mass update service requestSummary: Greetings, Is there a way to add a new field for mass update service request Can we add Queue as a bulk update option? The current options are: Title, Account, …
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Redwood - How to increase Characters limit of Problem description field in Service request?Summary: Hi @Edson Junior, Oracle we have problem description field in Service Request Edit page. currently it is showing the limit of 1000 characters, but we want to in…
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Automatic assignment of service request for manual queue changesGood day, I have two queues that are being used for a specific service request category. For the first queue the case is assigned using service assignment rules to check…
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Email templateSummary: Hello community, When sending an email to generate an SR, if a client does not exist, an email with the following template will be sent to the client. Can you t… -
Increase the volume/length for the sound notification for chat request in Classic UISummary: Based on our live agents' feedback, we would like to increase the volume and/or length of the sound notification for the chat request. Content (please ensure yo… -
how can we configure the dynamic from address in Service cloud messages objectWe have a requirement to send the mail's to end user's from dynamic from address based on Business Unit. We are able to change the channel Name only by following below d… -
Service Centre - How to hide assign to smart action?Summary: Hi @Edson Junior, Oracle On Service request overview page , we have update assigned to OOTB smart action. could you please guide us how to hide this smart actio…
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how to change the reply to email address for Fusion Service request?Summary: Currently system is defaulting the Channel name as Reply To email address, how to change it. Content (please ensure you mask any confidential information): Vers…
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Capacity of Helpdesk agentSummary: Please let me know the maximum capacity that can be assigned to a Helpdesk agent. Also, please let me know the maximum capacity of an agent present in the Overf…
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Custom Role RequirementHow to create a role created that allows for the user to create, edit and map work centers to cost centers, as well as creating, editing and mapping procurement categori…
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How to create a Help Desk organizationSummary: Looking to create a Help Desk Organization so I can assign all the agents to the Organization. This will help when it comes time to add the resource to the Queu… -
make fields mandatory in Part order in service requestI need to make two fields mandatory in Parts order popup of the service request page, Users are missing this field and if the field is null our sales order will not proc…
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Restrict users from deleting attachments in the Service Request standard object.Summary: We need to implement a restriction that prevents users from deleting attachments in the standard Service Request object in Oracle fusion service using groovy or…
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Need to create a custom bell notification in SaaS environment using REST APIFound the REST API to create custom notifcation but there is no as such request payload mentioned to proceed with. Also, need information on attributes alse mentioned in… -
Reply to Email not getting appended in messages Subtab under SRSummary: We are sending Email from Forward or Reply options within Messages subtab under SR. System generated unique code is also added at the end of email body. When th…