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Fusion Service
Discussion List
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Need Feasibility for Redirecting to Previous Page After Save in Service Request Detail PageSummary: In the Opportunity object, once a record is saved from the detail page, the system redirects the user back to the previous (landing/search) page automatically. … -
Preserve Context of selected record in SR Contact Object for button clickSummary: Under SR, object there is a subtab called Contacts which displays the list of contacts associated with the SR. in this subtab, We introduced a button which is c… -
Updating Service Request Milestones with Historical DataSummary: We need to import historical Service request data with Milestone . Is there any way provision to import SR milestone information for historical data? Content (p…
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How can we drill down from service dashboard infolets?In our Oracle Fusion Service Dashboard, we have multiple infolets showing SR metrics (e.g., Waiting on Me, Critical Service Requests, Queues by Unassigned SRs, etc.) as …
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WhatsApp Integration with Fusion ServiceSummary: What are the prerequisites to integrate Oracle Fusion Service (B2B) with WhatsApp to facilitate sending messages to customer directly using communication channel
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how can I remove Service request Update from SR Activity panel?I want to display only action, call and email related update in SR activity panel and I have checked in configure display activity. unchecked make for display but still …
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Oracle Fusion-Deletion of attachment in casesHello Team, Currently, with the role of the case worker, we are unable to delete/remove any attachment; however we are able to do it as the case manager. We have current…
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What is the best toolbar/option to display Messages in Service RequestSummary: I tried to pull out all messages in Service Request using overflow foldout and list view but I am getting the &nbpsp tag on the message content and if the conte…
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In Redwood Service, I want to filter the Service Request list dropdown in the Create Relationship smSummary: Hi, In Redwood Service, I want to filter the Service Request list dropdown in the Create Relationship smart action for a Service Request. For example, when I am…
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Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
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Bulk Import Knowledge Articles in Redwood Fusion ServiceWe have on old database of articles that we'd like to migrate to Oracle Fusion Service for use in Service Requests. Manually creating each article one at a time, is quit…
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how to enabled this role FOM_EDIT_ORDER_MANAGEMENT_LANDING_PAGE_LAYOUTSummary: We are in Release in 25C Fusion Oracle and we need to Edit the Landing Page but we can not because the privilege is not enable Content (please ensure you mask a… -
Issue with Service Request Import – Failures Due to Special CharactersSummary: We are experiencing issues during the import of SRs, specifically related to the Problem Description field in the input file. The file includes records that con…
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How to use custom field for mapping between Work Order Area in Service Request and Work Zone Key OFSHello, In our OFS implementation, we want to use a field 'Custom' as the link between Work Zones in OFS & Work Order Area in Fusion Service module. By default, the appli…
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Increase test window for standard quarterly cadenceDoes anyone know of have any experience with increase the test window that's offered by Oracle from 2 to 3 weeks at all? Trying to see if we can do so to give our teams …
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need clarification deprn_source_code in FA_DEPRN_DETAIL tableLooking for clarification on below questions 1)What does the BOOKS, DEPRN and TRACK values mean in the DEPRN_SOURCE_CODE field on the fa_deprn_detail table? and under wh…
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How can we create a Report in which i need to add customer signatureSummary: When a Fusion service request is closed/ updated need to send the mail to customer with few details in which we need to tag a Customer signature that came form …
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Need Work order audit Backend tableSummary: Greetings, We need to extract report on the Work order audit record to understand several updates done on the Work order for data analysis. We are looking for t… -
Dynamic skills and grow roadmapSummary: Can you direct me to the location of the dynamic skills and grow development roadmap so I can see what is upcoming please? Content (please ensure you mask any c…
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I am having a requirements to duplicate notifications on recruiting content libraryHello, I am having a requirements to duplicate notifications on recruiting content library, but some of content with specific category i can't duplicate it when i try to…
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Send email with pdf attached that is generated by BI publisherSummary: BI publisher report is created to generate a pdf. When a Service request is closed the customer should get an email with Service Report pdf. Content (please ens… -
User Login ReportHi, we have received a request from the customer who needs a report listing all users who have not accessed Oracle Fusion for more than one month. We have written the fo…
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Usage Report of Fusion Sales and Fusion Service licenses - CXHello team, We are currently supporting a client in their Fusion Sales and Fusion Service renewal process. In order to make decisions and move forward with the process, …
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Performance Issue: Price List Item REST API Response Time Exceeds 1.5 Minutes in Real-TimeDear Cloud Community, Hope you are doing well! We are currently implementing a real-time integration to fetch pricing details from Oracle Fusion, using Price List and In…
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Requirement Regarding Item Association with Business Unit.Hi Team, Business has raised a requirement where, during item creation, they want to directly associate the item with a Business Unit so that it automatically gets assoc…
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How to apply adjustments in Service Work order from Subscription ManagementSummary: As a standard flow, if there is Service Logistics any adjustments available in Coverages are applied. Example Discount is 100%. Content (please ensure you mask …
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Case creation alert not being sent to specific ResourceSummary: In case management I only want the Case Managers to be notified when a new case is created. I wrote a script to specifically send a notification to a specific C…
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How to create CX Sales and B2B Connection with user SERVICE_APP_ICS_ID?Summary: Hi, I’m trying to create a connection in OIC using the Oracle CX Sales and B2B Adapter with the user SERVICE_APP_ICS_ID. According to the documentation linked b…
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While employee entering his time entries manually the employee is facing the errorthe error is "You aren't currently set up to use this page. Ask your manager to provide you with a responsive UI layout".
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Retention period of Archived Transaction Console RecordsWhat is the retention period of Archived Transaction Console Records? I understand the archive transaction value on Transaction Manager by Process Name but once archived…