Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
Show "Smart Action" bar in Details layoutSummary: Hi, I have a very specific simple question. Client doesn't like the Foldout panel (Overview) page - From the list page, they want to go to Details layout. For e… -
Creating a Static List for Single Select in Visual BuilderI often need to create a static list of values when demonstrating a Service extension. You might also want to use a single select option without a service data provider.… -
How can I distinguish which scheduled job created the record?Summary: I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was a…
-
Best practice for customer with Service locations oriented Customer ServiceSummary: We are facing a unique challenge with the Fusion Service for the customer service where there a customer has multiple locations. The Fusion Service screens are …
-
How can I distinguish which scheduled job created the record?I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was able to kn…
-
How can we add Supplier as a LOV value on Service Work Order ?We have a requirement where the information of the Supplier needs to be made available in a field attribute in Fusion Service Work Order. How do we enable this to have t…
-
How to add attachment panel in service center?Summary: We have one requirement to add attachment panel in service center. It was OOTB previously and I want to implement same. I tried following How to add a custom fo…
-
How to Set a Default Channel Type in Fusion Service CenterThis guide provides step-by-step instructions for setting a default Channel Type during Service Request (SR) creation in Fusion Service Center, using Visual Builder Stud…
-
is there any way we can get active record details at layout level action chain in service centre?Summary: At layout level action chain in service center if I want to access fields data or active record data, is there any way to handle this? Content (please ensure yo…
-
How to add a Knowledge Article while composing a message in Redwood Service Center?Summary: In classic UI we have an option to Insert Knowledge Articles. How to perform the same action in Redwood Service Center. Below is the reference from Classic UI @… -
For Service Parts Orders with Zero Price enabled, the list price is not appearingHi Team, We have activated several service activities with Zero Price enabled, as these correspond to warranty-type or full-service agreement activity codes. Please see …
-
Custom analysis on Service HomeWe would like to customize the home page of the Service Center (Service Home) by adding different sections than those currently available. We have searched extensively t…
-
BPM Approval Notification ServiceRequestDetails Deep Link redirecting to Classic ADF UIIn Service request, we are triggering BPM Approval flow from Redwood layout but in approver notification the SR Details page deep link is navigating us to classic ADF la…
-
What to be done to see email conversation on activities panel and Compose Email smart action?Summary: What to be done to see email conversation on activities panel and Compose Email smart action in redwood service center? Content (please ensure you mask any conf…
-
Where to configure SLA in Oracle Services CloudWe want to configure Service Level Agreement, like Customer Products, terms and condition, serverity, availability, service covered, in Service module like defining a co… -
Object Level Trigger works in Classis UI but not in RedwoodSummary: Hi All, I wrote one before update trigger in activity object and it is working as expected in Service Classic UI but it is not working in Service Redwood. Per R… -
Display of milestones from Redwood UISummary: Hello community. Regarding the display of milestones from Redwood, it was identified that in the summary screen of the SR where the field with the due date of t… -
My team' accounts in custom VBCS pageSummary: Content (please ensure you mask any confidential information): I am building a custom page similar to this redwood page. When I checked the CX sales REST api do…
-
Ability to copy custom fields when using the 'copy' action on an SR to duplicate fields.Summary: Currently, if custom fields are present within the details of an SR, when selecting the copy action only standard fields are copied. Is there any customization … -
Reported by Field view conditionSummary: We have a requirement where "Reported by" field needs to be visible on HRHD Agent details form and other Agents forms like Edit, Copy. The fields is visible wit…
-
Redwood : Smart Actions based on Object FunctionsSummary: Creation of SR Smart Actions based on Object Functions does not have option 'Object function returns a URL' and 'Browser Window Target' Content (please ensure y…
-
Redwood : Defaulting Asset field in SR Create PageSummary: In Redwood, how to default the Asset value in the Asset drop down when user navigates to SR Create from IB Asset Simplified UI? Content (please ensure you mask …
-
SOAP API to extract report data using vb.netSummary: SOAP API to extract report data Content (please ensure you mask any confidential information): I would like to extract the data through BI report using vb.net. …
-
[Oracle Fusion] TERM DATE BASIS - customizationHi all, I would like to know how to add more option in TERM DATES BASIS list of value. I would like to customize a new due date calculation base on PO date rather invoic…
-
Adaptive Search task getting into errorHi, Randomly in our environment Adaptive serach tasks gets into error and in result of that we unable to search any accounts or work orders data specifically on Redwood …
-
Roles and privileges required to create and execute the BIP reports in fusionHi, What are Roles and privileges required to create and execute the BIP reports and Data models in fusion ERP apart form Admin Roles. As part of the Support project, it…
-
Availability Exceptions Oracle Fusion REST APISummary: Hi, We have a requirement for implementing a custom functionalility on Service Request Edit page in Redwood UI for which we need to access the Availability Exce…
-
Email to Author once Knowledge Article is Published or UnpubSummary: Is there a way to send Email to Author once his Article or FAQ is published? Version (include the version you are using, if applicable): 24C -
24D Fusion Service Extensibility Features Highlight | Be release readyGet release-ready and check out the exciting extensibility features coming in 24D. CX Service Actions are being introduced to simplify the Admin experience, along with t…
-
Add styling (Increase the label width & make the label bold) to the field groups in Redwood UISummary: We have a requirement to add styling to a field group. For Instance, we have the below field group & we need to make the Label of the field group as bold & incr…