Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
-
How could I obtain any metrics from Live chat feature.Summary: I am implementig the new feature "Live chat" for the helpdesk module, I want to kow How could I obtain any metrics from this tool Content (please ensure you mas… -
How to join two different tables PVO's in oracle BICC based on primary key connection?How to join two different tables PVO's in oracle BICC based on primary key connection?
-
Configure AI Similarity ServiceSummary: I am trying to configure Service Request Similarity feature on demo environment: https://etaj-dev5-fa.aiapps.ocs.oraclecloud.com/crm-svc/ai-similarity For this …
-
B2B Service and work order without asset and adding the asset details back processSummary: Greetings, We seek the best practice or process solution for the following scenario: When the call center service team receives a call from a customer requestin… -
Requirement to upload Customer Contacts in BulkHi Team,We have a requirement to upload customer contact in bulk. we tried uploading contact through FBDi file but that is very time consuming & complex process for the …
-
How to see recently viewed records in service center?Organization: Terex corporation Summary: Users wants to see recently viewed cases in service center. Is there any way we can see these records? Content (please ensure yo…
-
How to make a custom field searchable on role basisSummary: Requirement is I need to make a field searchable on saved search on job role basis Content (please ensure you mask any confidential information): Version (inclu…
-
Assessment template questions (more than 20 not visible)Team, We have a Assessment template with 22 questions. when we are using this template in account it shows only 20 questions. We are not seeing the 21st and 22nd questio…
-
how to show moving notification or simple notification on layoutsSummary: Requirement is whenever I open service request Layout I need to show moving notification in red line. Content (please ensure you mask any confidential informati…
-
How to use Smart Action to open a dialogOverview This guide provides an overview of how to use Smart Action to open a dialog. The approach described can be utilized to address various use cases, including upda… -
Getting error when trying to fetch profile values in field trigger before insertHi Everyone, we are getting error when creating error after adding the below condition in if (oracle.apps.fnd.applcore.Profile.get("SERVICE_2_0_SR_LIST").contains(Catego… -
How to Extend the Update Field Action Bar CommandOverview: This guide details the steps to extend the update field action in Oracle CX Service UI, allowing users to update specific fields directly from the action bar. …
-
Integrating Fusion field Service Work order attachment with OFSCSummary: We want to integrate Oracle Fusion Field Service work order attachments with Oracle Field Service Cloud (OFSC). Our call center team creates work orders and sha…
-
Steps to create a maintenance Work order in Fusion B2B as service Work Order and Service RequestSummary: If anyone have done the setup for creation of service Workorders and service requests from Maintenace Work Orders. I have executed the process "Create Service W…
-
Remove export action in Service CenterHi, we are implementing Redwood UI and we would like to remove the export action on the landing page of Service Center: Is it possible? And how can we implement this? Th…
-
New account not searchable in redwood pagesSummary: The new customer account is created from Accounts Receivable --> Manager Customers. However, the account is not coming in search from either on Fusion Service -… -
How to add the Ingestion Exclusion Rules in SR Classification only for specific email channels?Summary: As per customer's requirement, we are trying to add the Ingestion Exclusion Rules in SR Classification functionality. We want to restrict SR Classification func…
-
How many contacts can be linked with a single Account in B2B Fusion?To determine the maximum number of contacts that can be linked to a single account in Oracle B2B Fusion, ensuring compliance with system constraints and maintaining opti… -
How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h…
-
Automate addition of products to a product groupHi team, Is there any script that can be used to automate addition of products to a product group of a service catalog. A lot of items are being maintained by the custom…
-
Is it possible implement the standard objcet Queue in Redwood UI?We are implementing the Redwood UI and have encountered an issue with accessing the details page of the object Queue in service requests. In the classic UI, when we clic…
-
Creation of Redwood work Order and service request directly from AccountSummary: Can we create redwood service request and workorder directly from account page? Any idea please if anyone have done the same? Thanks,
-
Credit Card Webservices in Oracle FusionJust want to ask if we have APIs in Fusion for the following functions. create a new Credit Card Token in Fusion create a credit card payment in Fusion
-
Fusion Service/Case Management in an HR contextSummary: Hi, we're working with a prospective customer who needs case management for HR related activity. The customer does not have HCM and thus HR Help Desk is not app… -
View photo option on work order attachment ( redwood)Summary: Greetings, Currently, on the OFSC Work Order Next Gen UI, we are mapping photos from OFSC to B2B Work Orders. As a user, it would be highly beneficial to have a…
-
How to configure update smart actions in service center for Custom fields?Organization: Terex corporation Summary: How to configure update smart actions in service center for Custom fields? We want to have one update smart actions for custom f…
-
Can an action plan be automatically added to the SR ?Summary: Good afternoon, Can an action plan be automatically added to the SR based on the field category name or problem type after the SR is created? My idea is that wh…
-
How to bring contacts from AR(account Receivable) to B2B service fusion? Please guide meSummary: How to bring contacts from AR (account Receivable) to B2B service fusion? Please guide me Content (please ensure you mask any confidential information): Version…
-
B2B Service for Incident ManagementSummary: Can the Oracle B2B Service Request/Center used for raising service requests also be utilized for reporting incidents? Content (please ensure you mask any confid…
-
Restrict DCS User to send email update on RESOLVED status SR and get autopreply notification emailSummary: If SR is in Resolved Status then can we restrict DCS End Users for sending their email reply update to Service Request Area under Messages. Like example - DCS u…