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Fusion Service
Discussion List
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Backup existing accesses before the refresh on fusion environmentSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Integration Oracle fusion and CPQ with other rest API application.In Oracle Fusion, we have integrated CPQ and DocuSign applications. We need to change the application from DocuSign to another one with (Rest API). This activity will be…
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For Oracle HCM, SEIM integrationFor Oracle HCM, how do we integrate with SEIM. Network Security team would like to have all the logs available for Analysis. For Paas oracle provides the bucket from whe…
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Service Work order OFSC attachment description not coming from OFSC (Redwood)Summary: Greetings, We have an urgent requirement to fulfill on the redwood work order attachment field where we are not able to see the description on the attachment. W… -
How to access serviceRequests variable in action chain?Summary: How to access serviceRequests variable which is present in edit page which holds all service request related data in action chain. Content (please ensure you ma…
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How You Set Up Visibility Based on QueueSummary: HI, we want to Set Up Visibility Based on Queue. Now I found this LINK:https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/how-you-set-up-service-request…
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Email to Service Request (SR) creationSummary: Application: Oracle Fusion B2B Service Cloud Service I need the steps for Email to Service Request (SR) creation. Please share link to configure this functional…
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Resolution due date on OFSC work orderSummary: In our implementation, we dont have the enterprise contract module and instead utilize subscription management. Currently, in defining SLAs for work in OFSC act…
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Implementing case management does affect SLA notifications tos the SR individually?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Can you integrate other systems with Case Management?Summary: I have a question around if it's possible to integrate other systems with case management? For example, if my client has another intake system and they want to … -
Query Regarding Adding Filter Parameter in Custom ESS Job in oracle fusionHello Oracle Community, I am looking for guidance on adding a filter parameter to a custom ESS (Enterprise Scheduler Service) job within Oracle Fusion. Is this possible,… -
How to BULK update DFF values in Purchase Order Header ?Summary: More than 3000 PO Releases imported from EBS to FUSION as standard PO. Their Creation Date and Approval Date loaded in Date_Attribute1 & Date_Atribute2. All the…
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Is it possible to search for a document within a case?Summary: Our client has a requirement where they would like to be able to search for a document within a case so that is easy to retrieve and provide if needed. Does thi…
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Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c…
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24B Fusion Service Home PageOverview Welcome to the Fusion Service Home Page! This page, which is only available in the Service Console mode, provides Fusion Service Agents with a comprehensive ove… -
Generative AI - Knowledge ArticleAI in CX B2B Service. We have a requirement to show AI features in CX B2B Knowledge Article. When we attach knowledge article in Service Request, AI creates response dra…
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Approval from Email triggered from Object workflowSummary: We have a custom approval flow in Service Request object , and when the Service request is submitted (Custom button click), it will change the value of custom s…
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1Does Computer Telephony Integration (CTI) exist for Case Management?Summary: CTI is available in the classic UI for HR Help Desk and is on the roadmap for Next Gen HelpDesk so I am curious if this capability is possible with the case man…
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Does Oracle Cloud Case Management have the ability to integrate with Microsoft Teams?Summary: HR Help Desk and Case Management are very similar in terms of configuration and setup so I was curious if the ability to inegrate with Microsoft Teams is availa…
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How to show Account level notes on service request pageWe need to display account-level notes on the B2B service request page for the call center team to review the process or information shared by the customer on the accoun…
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Standard Content Type not visible when creating articles in Knowledge using Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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With Fusion REST APIs is there a way to 'describe' a child resource without requiring parent Id ?Of course the approach is https://{{host}}/{{apiEndpoint}}/{{parentResource}}/{{parentId}}/child/{{childResource}}/describe However, this requires there to be an instanc… -
Automate Forward or Response Email from SR Messages subtab to Primary Contact when SR is createdSummary: We want to automate sending a Forward or Response email to Primary Contact when SR is created. This is mainly to include {##123***##} type auto generated value …
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Need column mapping of queue manager from Service Request UI screen in fusionSummary: Need column mapping of queue manager from Service Request UI screen in fusion Content (please ensure you mask any confidential information): I'm looking for que…
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How to convert String to JSONSummary: How to convert String to JSON Content : Customer is not able to use JsonSlurper() method as they need to convert string to json. Please help to find a better wa…
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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Service Address Source - How displays the dataSummary: We are working with Service Center(Next Gen Sales) , In this we are using Service Address Source Field, But the standard field not displaying the Address type i…
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How to hide Severity field in ODA output template - Help Desk skillSummary: We are implementing Helpdesk and Digital Assistant for HCM and we need to hide 'Severity' field on the ODA output template for the "Create Request" intend so th…
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philippines localizationSummary: Hi everyone, please give an insight of how capable fusion is on Philippines localization? in Support I could see NetSuit is capable, please let us know about fu…
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subscription 360 for service requestWe have requirment to enable subscription 360 subtab in service request page, but while activating subscription 360 from application we only have one parameter which "pa…