Featured Content
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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How to hide Severity field in ODA output template - Help Desk skillSummary: We are implementing Helpdesk and Digital Assistant for HCM and we need to hide 'Severity' field on the ODA output template for the "Create Request" intend so th… -
philippines localizationSummary: Hi everyone, please give an insight of how capable fusion is on Philippines localization? in Support I could see NetSuit is capable, please let us know about fu…
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subscription 360 for service requestWe have requirment to enable subscription 360 subtab in service request page, but while activating subscription 360 from application we only have one parameter which "pa… -
Redwood SR/WO from Install base asset pageSummary: Greetings, We are currently focusing on Service Redwood Service requests and work orders. The necessary business process involves creating a service request fro… -
How to get LOV of agents in "Assigned To" field when creating a Case under HR Help Desk?Summary: How to get LOV of agents in "Assigned To" field when creating a case in Help Desk? Content (please ensure you mask any confidential information): I have assigne…
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Send e-mail to third person via VBCS or OIC.We need to send e-mail to third person via VBCS or OIC (whichever works as per our requirement) and would like to change from address (sender mail address) to our liking…
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How to fetch email address of inbound mail if it is an Unknown ContactThe requirement is that some fields must be defaulted if and only if the inbound mail address consists of/ends with @emerson.com . Oftentimes, the inbound email is an un…
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Enable Prompts in Redwood UIHi All, Do we have any feasibility of adding prompts in Redwood UI just like the ones we have in Classic UI? We have a requirement like whenever an employee is making an…
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How to make a custom notification?Summary: I want to create custom notification from scratch not a standard and to customize no but one that doesn't exist and from scratch so how to do that
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio… -
Copy and paste images in the chat colaborationI would like to inquire if it's possible to copy and paste images in the collaboration chat instead of having to attach files. Due to data protection concerns, we are be…
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Analytics or audit to track the usage of smart device functionalitySummary:We have enabled the mobile responsive options allowing our users to access the application in smart devices. We would like to know if there is any fucntionality …
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IVR recommendation for B2B CTIDoes anyone have any recommendation for which IVR to be used with B2B CTI ? -
Estimated FMW 14.2.1 release dateTo whom it may concern, Do you know what is the estimated FMW 14.2.1 release date in the Summer or Fall or Winter 2024? Thanks, Peter Cheng
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Configure the Radix format for Service RequestsSummary: When we format the Radix to e.g. 000000 and No Alphanumeric Conversions, when we hit 999999 does anyone know what happens? Does this limit us to only 999999 SRs…
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How to enable field for list page in redwood for work order?Summary: Need a solution to enable some custom fields on work order list page in redwood. Content (please ensure you mask any confidential information): We have some cus…
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Transfer call via fusion CTI MCA Api to outside call centerOnce the call routed to fusion via CTI MCA Api and agent is handling the call, can the agent then transfer the call to another call center outside of fusion?
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…
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Best way to restrict user access to environment during P2T refreshSummary: Currently when we are having an environment refreshed, we advise the entire user base the schedule for it and when it should be available. Users still reach out…
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How to create Activities Tasks Template in Fusion Service?Summary: We can create standalone tasks in Service Request under Activities subtab. However, we have a requirement to auto populate set of tasks when the new SR is creat…
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Upcoming webinar | Oracle AI for Customer Experience: See What’s New!Get ready to supercharge your productivity with a bevy of new AI/ML models and capabilities With Rob Tarkoff, Executive Vice President and General Manager, Oracle Fusion… -
Redwood Contact VisibilitySummary: What is the OOTB visibility details for Contact in B2B scenario. Is there any documentation available. Content (please ensure you mask any confidential informat…
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How to create new action listSummary: How I can create a new Action Plan Content (please ensure you mask any confidential information): I am adding to Service request an action plan which works fine…
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24B enable Mobile Application Push NotificationsSummary: In 24B there is a feature explained how to enable Mobile Application Push Notifications. I can add the application to my mobile home page, but I don't know how … -
custom layout not visible in-Service Request ObjectHi We have created custom layout for Create/Details page for Service Request Object. After publish, custom layout is not visible only standard layout is visible. Please …
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single sign on authenticationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Not able to select completion sub inventory for a Maintenance Work OrderRequirement is that, if we have 5 qty's of asset to be repaired, completed one qty , how do differentiate in the existing stock which is repaired and which is not not, a…
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I am asking for a best practice, after a refresh, is there an ESS job that compiles all fast formulaI am asking for a best practice, after a refresh, is there an ESS job that compiles all fast formulas that should be run, our FFs with add_rlog error after refreshes.
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Can I use the following seeded fields?Hi, I will be persisting external system service request ID, and service request number (both are different values), in Oracle CX Service Request form. Can I use the "Or…
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How to add Custom fields in Task Edit page within Case Management?We have defined few Action plan action like Investigation Meeting Scheduled. Now when the agent is updating this action we want to capture the actual date of Investigati…