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Fusion Service
Discussion List
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How to maintain font style as "Calibri" in CX?Summary: Currently in outlook we are following font style as "Calibri" however the same is not added in CX. So please let us know how can we change the font style in cx.… -
How to enable Format painter option in Service request object?Format painter option is not enabled hence we are unable to maintain the font style and font colour in service request. Kindly please let us know how to add format paint…
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Email to Service Request (SR) creationSummary: Hi, I need to create an SR in Oracle Fusion Service from an email in Gmail. I have already completed the below setups: Created a new channel and associated it w… -
customized configuration for service logistics and subscriptionHi There, we want cutomized Service request page to display the subscription related to the asset we have choose in service request and also shows the history of subscri… -
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Is there any report in audit logs where we can trace when an admin user do Queue rule deletionIs there any report in audit logs where we can trace when an admin user do Queue rule deletion through Set up & Maintenance.
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Create a new Action Plan TemplateSummary: Creating a new action plan template in Fusion Service is done through 'Manage Action Plan Templates' task from Setup and Maintenance. However, the user is not A…
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How to create a web Application through sandboxSummary: how can i create a web application in the below screenshot Content (please ensure you mask any confidential information): Version (include the version you are u…
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How to Create a Custom Table with an Actions Column in Oracle Fusion Service UI Extension AppProblem Statement A system implementor is facing a challenge in creating a custom table with an action column in Oracle Fusion Service UI extension app. The action colum… -
How to link an Installed base asset to an SR in Redwood UI?Summary: We're doing a new implementation of Fusion Service for a client, and are trying to link Installed Base Assets to an SR in Redwood UI. I've displayed the lookup …
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Work Order TypeHi, I have a requirement to default work order type, Please let me know how to retrieve WoTypeId field for work order type ? Thanks, Ravi S
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If a User schedules a process in Paas, can I see it with another User in Saas?I have a requirement that an administrator user schedules a process in Paas, but other Users need to see it in Saas, is it possible? which role or privilege Do I need?
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Query on Data Masking for Descriptive Flexfields (DFFs) in Oracle Fusion CloudHello Community, I am part of a project team working on implementing Oracle Fusion Cloud, and we are in the process of defining the full list of data, including personal…
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How to get the related SRs(using OOTB relationship tab) in groovy?Created a Relationship of type "Related To" from a Service Request to another Service Request from the subtab Relationship in Service Request object. We are able to find…
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Deleting a reply message in a ThreadSummary: Business Users have presented a use case where they will occasionally will need to delete reply to response messages. Content: I have noted the new SVC_EDIT_SR_… -
How to create foldout panels for displaying Assets, Subscriptions, and CoveragesIn response to frequent requests, this article is specially crafted to aid system implementors. It focuses on a specific use case involving the display of installed base…
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Only Effective Manager can raise SR for ResourceSummary: Prevent a previously mapped manager to raise a service request for a resource In SR, a Payee DCL is getting records from a Custom Object. The Payee custom objec…
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Execute Warranty Work order if under Pre-approved supplier limitWe want to execute the warranty work order if warranty estimates within the pre-approved supplier limit. -
View Coverage details on service to determine entitlementWe want to view coverage details on the service request to determine the entitlement available for the customer asset, the information will bring be synced from the cove…
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Restrict accident work order execution without insurance approvalWe want to create workflow in Fusion service that when work order is created with type of accident and have amount exceeds the pre approved insurance limit , the work or…
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Approval Mechanism for service request before Maintenance Work OrderWe want to configure Approval mechanism for Service request so that before creating maintenance work order from service request there should be a approval, is that possi…
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UCM utility for IntegrationsSummary: License requirements for using UCM utility for developing Integrations with Oracle Cloud UCM Content (please ensure you mask any confidential information): We h…
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Dealing with the Common JSON Error in Help Desk LayoutsHi there, In the process of working with Help Desk layouts, you may encounter a common issue when duplicating an existing layout - an unexpected JSON error. This issue o…
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All Subscription Coverages of Install Base AssetSummary: All Subscription Coverages of Install Base Asset Content (please ensure you mask any confidential information): In Install Base asset page, there is a sub-secti…
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Fusion Licencing are there any reports to help usORACLE don’t provide users vs licences vs roles reports - do they? closest Ive got is this - since deleted - Document 2512770.1 Hera Licensing Monitoring & Optimization …
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we are looking for mechanism or process to delete files from content server in Production ?Hi Team, For one of our requirement, we are generating 100+ files on content server via BI Report. we are looking for mechanism or process to delete files from content s…
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Is there a document available to provide details about the Authoring Classic in Knowledge?Summary: I would like to know if there is any document available explaining the features of Authoring Classic and Authoring under Knowledge. Content (please ensure you m…