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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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Auto Approval of goals when only status of the goal is updatedThere is a requirement from Business that the goal should not go for approval when only the status of the goal is changed. But when there is any other update done on the… -
I want to fetch Primary PPS values in DCL Field how to create and what filters I have to useSummary: Content (please ensure you mask any confidential information): For Primary PPS i want to send an approval notification, for that I am trying to create a DCL fie…
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createI have created a custom ESS job which calls the BIP where bursting is enabled. When ESS job errors due to one of the following reasons No data found for the query Proble…
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Export to excel as .xlsx instead of .xlsIn Manage Invoices page if we search any invoices we have a 'Export to excel' button, When we click the option it'll download a export.xls file with the details. We are … -
Unable to create Object TriggerUsing this trigger i want amount field to default 0 amount in the Cost tab of proposal but i am getting error.
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Any report that can extract SR details with comments/date?Looking for a report that can extract all the comments from the Service Request including comments with dates
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Guidance Needed: Differences Between ODI 12c and 14c for MigrationHello everyone, I'm currently working on a migration project from ODI 12c to ODI 14c, and I'm looking for documentation or resources that summarize the key differences b…
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sql query in fusion alertSummary: I was going through the fusion alert but I am not seeing any place to write any sql query. Say I have a Biz scenario of : Send notifications to Buyer and Suppli…
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Supplier complaintSummary: We are trying to find a solution that helps us in logging a complaint for a supplier. the application should have a workflow for approving the complaint status … -
No data on Categories for Service RequestsSummary: There is no data visible on category field on service request details page Content (please ensure you mask any confidential information): Hello experts, I have …
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Queues inside other queuesHello Under the topic "Overview of Queues" in the link https://docs.oracle.com/en/cloud/saas/fusion-service/fauec/overview-of-queues.html it is mentioned that we can "pl…
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ATTACHMENTS ADMINSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How can I enable "My messages" in Service Home RedwoodSummary: Hi community, I would like to know how can I enable "Me messages" section in Redwwod to see inbound emails. When open this view I cannot see enything: can you h… -
Nextgen:Milestone is not working based on Business Unit. It picks up the default coverage milestoneSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Notification Preferences - No Values in Triggering Event DropdownIssue: While configuring Notification Preferences for Service Requests, I am unable to see any values in the Triggering Event dropdown. When I try to save, I receive an …
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How to add a new line in acknowledgment messagesSummary: Hi community, Is there any way to add a new line in acknowledgment messages? I have tried adding an enter, \n, and other commands but they don't seem to be rec…
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How to Configure Stripe Code for Case CreationSummary: As of 23C, the stripe code for case creation is defaulted to "ORA_SVC_CRM". So when a user creates a Case, the new Case is CRM case. If any customer wants to cr… -
Hide Product Groups in Service Request Product field.Hi Team, In Service Request we will have Product Field. So in that field we see all Product Groups and Products as Hierarchy view. But is there any option to show only t… -
Issue with Dynamically Inserting Service Request Number into Redwood URLSummary: I am working on constructing a Service Request Redwood URL to be used in an email template. The template will be triggered via the Apps Composer → Object Workfl…
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Redwood- How to remove attachments category from attachments section in SRSummary: Hi Team, Could you kindly guide me through the steps to remove the attachments category from the attachments section in SR, as shown in the screenshots provided…
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Redwood-How to remove few sections in SR edit PageSummary: Hi Team, I want to remove below sections in SR edit page as per the below screen shots . I am not able to find OOTB configurations to remove them, Could you ple…
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How to provide read access to the custom tab on service request?Summary: We've set up a custom tab with custom fields within it. Is there a way to grant users read-only access to these fields? Content (please ensure you mask any conf…
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How to enable MFA for the oracle B2B fusion service cloudwhen a user logs into the Oracle Fusion Service application there must be one more mobile factor authentication. How do we achieve this?
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Are smart text user defined variables private?Summary: Are the user defined variables for a smart text supposed to be visible for only the users who create them (private)? Content (please ensure you mask any confide…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on March 19th & 20th across our Marketing & Sales Unification, Revenue Transformatio… -
Is it technically feasible to get product line in the search criteria for the Service Request?As per Business Requirement we have a question related to Service Logistics/ Service Request Module Q. Is it technically feasible to get product line in the search crite…
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Add the AI Assist Button to Custom Content Type for Knowledge Articles in Fusion ServiceSummary: We have enabled AI on Knowledge Article Content creation, but the AI Assist button below doesn't appear on our custom Content Type pages. Is there a way to exte…
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Moved: Configure SSO for Customer Self-Service Portal with a third party applicationThis discussion has been moved.Elaine Leffler-Support-Oracle 1 view 0 comments 0 points Most recent by Elaine Leffler-Support-Oracle -
Service Centre: how to set default value for field?Summary: Service Centre: how to set default value for field on Edit Page? Hi @Edson Junior, Oracle@Karyn Kurland-Oracle I tried below approach but it did not work. We wa…
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How to set a field value when the value of another field changesSummary: Hi community, I would like to set the value of “Category” when an Asset is selected. Note that “Category” is a custom field. I was trying to use a event listene…