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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Fusion Service
Discussion List
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How to configure ODA in Redwood Service Centre?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How can we enable the CTI Media Tollbar in both Redwood and Classic UI at the same time?Summary: We can't enable the CTI Tollbar to work in both Redwood and ClassicUI at the same time. If we set a new bar as per Create a CTI Toolbar for Redwood the one in C…
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Assign Category for SRs coming from Email ChannelSummary: When inquries are sent to mailbox, an SR is created without a Category value. What can be done to auto-populate the Category with a specific value depending on …
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How to retrieve necessary information of SRs from the new My Oracle Cloud Support PortalThe new My Oracle Cloud Support Portal was rolled out on 11-Nov-2024 and the SRs from the old My Oracle Service portal have been migrated to this new portal. Several ess…
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Service Centre - How to open Create Lead page in drawer?Summary: Hi @Edson Junior, Oracle, We have created a custom smart action in Service Request to Create Lead and in Browser Window target we have selected In-app-tab. but …
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How to display the content of the PO PDF document in the Email body of the Approval NotificationApart from getting the attachment as a PDF, need to display a few columns in the email body as well
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Unable to Submit SR in New UI of Oracle SupportIn the new Support UI launched yesterday (11/11/24), we are unable to raise the SRs as the 'Next ' button stops appearing by the end of the questionnaire. There is no fu… -
Hidden columns in FBDI templates are excluded from the CSV generationHi, team. As this title, I am facing the problem "Hidden columns in FBDI templates are excluded from the CSV generation". * I wrote SR about this problem first, but the …
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The Art of the Possible: Opening Service Requests in a Drawer from the Landing PageOverview https://videohub.oracle.com/embed/secure/iframe/entryId/1_3dxr0ehf/uiConfId/35965902 This tutorial will show you how to use Fusion Service Extensibility to desi… -
Rename or remove show action in Redwood UIHi, We are implementing Redwood UI and would like to know if it is possible to change the names of actions in the action bar menu. For example, we have a custom object c…
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Reference Numbers in Service Request Subject (Redwood)In the SUI for Service Requests, the Reference Number was automatically inserted the Subject Line for all messages (Replies and Forwards). In Service Center, the Referen…
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Redwood - How to configure web chat in Service Center?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Email Daily Quota by using object workflowSummary: Hi, i have a requirement to send massive email for email campaigns. I know i can use application composer and object workflow to achieve this Now, what would be…
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Product BOM in B2B Sales or ServiceHi community! is there some way in the Product Catalog to have a parent product that has two or more child products? An example would be bedroom set, that would contain … -
Case management page is loading emptyHave enable the case Management and given the appropriate roles to the users, scheduled processes needed for the roles sync has also been done. However, still the case u… -
Does Guided process support branching?Summary: I was working on the Guided process page template for Oracle Fusion Service and got a question whether instead of going through each Guided process steps sequen…
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Real Time Query Management tool in oracle fusionSummary: Our client has expressed interest in a real-time query management tool within Oracle Fusion to facilitate internal communication. They are seeking functionality… -
Table for Relationship in Service Request or query to get relationship in SRSummary: In service request there is a tab for Relation ship. I want to find table or query to get sr linked in relationship to the main Service request. Please help Con…
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Oracle CX AI strategy and value overview - Join us on Oct. 31st!Please join us for a session on Oracle CX's AI strategy and overview on business value at 1pm ET on Oct. 31st. Register today! https://community.oracle.com/customerconne… -
Service Home Page ExtensionSummary: I’m trying to add a metric card to the Service homepage using the sample code attached, but it isn’t working as expected. Could someone please guide me on how t… -
Cannot see products in the SRSummary: Hi, We created the Product Catalog and added the Root Product Group to the "Service" usage. The products have the "Enable for Service" = Yes. We also set this o…
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Oracle fusion Service Cloud Translation not working in Redwood VBHi All, For CX Service Cloud added the translation in Redwood VB for custom fields, Which is not working and system throwing JSON error as below. The same steps we have …
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How to restrict user from able to view service requests created by themselves?Summary: The users should be able to view the service requests for the below matching conditions. Users should be able to view SR's belonging to their BU User should be …
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Will the Action Plans Works in bi directional/Summary: We are trying to create a Action Plans such that once action on the next stage has two option but how do we give condition such that 2nd flow should be followed…
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Search Accounts using non-Primary addressSummary: Search Accounts using non-Primary Address Content (please ensure you mask any confidential information): Hi , We have a requirement wherein we need to search Ac…
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Maximum limit to load bulk records in rest apiwe are trying to create a service request along with the more 4000 lines data in the child object of service request. But we are getting 504 Gateway error issue. The Ser… -
Show "Smart Action" bar in Details layoutSummary: Hi, I have a very specific simple question. Client doesn't like the Foldout panel (Overview) page - From the list page, they want to go to Details layout. For e…
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How can I distinguish which scheduled job created the record?Summary: I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was a…
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Best practice for customer with Service locations oriented Customer ServiceSummary: We are facing a unique challenge with the Fusion Service for the customer service where there a customer has multiple locations. The Fusion Service screens are …
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How can I distinguish which scheduled job created the record?I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was able to kn…