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Fusion Service
Discussion List
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Import service entitlements rulesHi everyone! I need to import about 300 SLAs to the Service Entitlements Rules. Is there a way to bulk import via import management or API? I'm only able to find API for… -
Unapplication web sevice for Standard Credit Memo against a AR InvoiceSummary: We are facing issue while performing unapplication of a standard credit Transaction using 'CreditMemoService?WSDL' service. Error:- You can't unapply a standard…
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SetAttribute in Groovy script after calling a REST Api not changing status?Hello, We have a script of calling third party web service and after that script we want to update the status of the Service Request, but it's not working with setAttrib…
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Not able to auto select Action plan on creation of new service requestSummary: We want to auto associate the Action plan "New Partner Request" when a Service request record is created in system. When we try to write a groovy code for the s…
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Email Subject of Response Email from Messages Subtab in SRSummary: Hi, We are sending emails to Customers from SR=>Messages subtab=>Select Response from Compose Menu. By default the Email Subject is taken as SR Title. We want t… -
How to edit a page in Oracle Fusion ?Summary: I want to add a new field or edit a field in a page in Oracle Fusion how to do something like this in steps please
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Looking for documentation around using the part details functionality in work ordersSummary: The part details tab under work order seems to be part of Order management which we are not going to implement for NCR. Is it possible to access it programmatic… -
P2T for an Specific dateIf we need to perform an anlysis for a specific date, is it possible to request a P2T and the transfered data as of the specific date that we need?
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'Edit Schedule' option for schedule processes unavailableSummary: We needed to get a list of the scheduled processes that are currently running automatically and cancel some of Content (please ensure you mask any confidential …
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How to hide "about this application" to end usersSummary: Client asked us to hide "about this application" to end users Content (please ensure you mask any confidential information): Client asked us to hide "about this…
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Accidental Post -- Please DisregardI posted this somehow by accident. Can someone from Oracle please delete? -
Remove the cache from Service Request reference numbersSummary: Currently the SR number (reference number) caches 1000 values at a time. These cause large jumps in SR numbers. We are required to report to regulatory authorit… -
How to sync Service Part Detail DFF to Sales Order in OM?Summary: We have a requirement to create DFF to capture PO Number at Part Detail level and sync that value to a standard field PO Number in SO header. Can someone direct… -
groovy to calculate due date based on working timeHow to calculate due date of a task based on working time? for example the shift of an agent is 9:00 AM to 5:00 PM. A task has lets say to be completed in 4 hours. Now i…
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for performing netting process in intercompany transactions what roles are requiredfor performing netting process in intercompany transactions what roles are required
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Access in Custom RoleSummary: We have a custom role created when we tested the access it was limited to the employee's record only. Then after the 23c update we ran the process Retrieve the …
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How to implement CTI integration module for FusionService with GenesysCloud?**This post was created as part of a How to Service Request (SR) Release: 11.13.23.07.0 Summary of the question: Customer wants to know How to implement CTI integration …Bodhisattwa Mukherjee-Oracle 37 views 1 comment 0 points Most recent by Robert Mutton-Support-Oracle
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Service Request Data retention once the SR is closedSummary: Our business case is we have resolved the SR which is automatically set to closed after X number of days. This is set up with the help of a profile option. But …
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Auto Populate Account from selected Contact on an SR (Redwood)In the classic UI, if a user removes the Account/Contact on an SR and then updates the Contact the Account automatically populates based on the selected contact. Does an…
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Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Moved: Access for Manage Chart Of Account value set valuesThis discussion has been moved. -
Service Request Category Setup and Maint Redwood pagesIn CX Service 23D the Manage Service Request Categories setup task is a Redwood page. We added 2 custom attributes to the Category object in App Composer and published t… -
Could Oracle resolve the domain name to a fixed public IP or within a fixed IP range/subnet?Could Oracle please resolve the following domain name to a fixed public IP or within a fixed IP range/subnet? fa-evfj-saasfaprod1.fa.ocs.oraclecloud.com
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Is it possible to show the Installed Base Asset Lot Number on the Service RequestSummary: We are using both lot and serial controlled products in service. We have the Installed Base Asset Serial Number field on the service request, but we don't seem …
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How to add action plans to a case?Summary: How to add action plans to a case? Content (please ensure you mask any confidential information): The user has both the Case Manager and Case Worker roles. I ha…
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What's the Deep Link for the Generic Work Orders?Summary: Hi, Pretty much what the title says. I am looking for the deep link to open an existing work order. I wasn't able to find anything for it under Tools --> Deep L… -
what privilege is required for below requirementswhat privilege is required for below requirements
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Can we restrict the access of cases to user on the basis of queue?Summary: Can we restrict the access of cases to agents on the basis of queue? Content (please ensure you mask any confidential information): The user has the following r…
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I don't find any result in "Help desk - My Help"Summary: Hello, I don't find any result in the "Help Desk - My Help". When I search a word, the system doesn't return any result. How can I do to resolve my problem. Tha…
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Make EFT - Third Party Payment ReferencesSummary: When making 3rd party payments through Make EFT, we have been informed that certain providers require a unique payment reference to be able to allocate them cor…