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Fusion Service
Discussion List
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The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be nullSummary: The error: The job to provision the appliance failed. Status Code: 400 Input parameter 'grid' cannot be null on 19.30.x.x Version The job to provision the appli… -
Redwood Service Error - Unable to View SR DetailsSummary: Hello, We started getting these errors all of a sudden while opening SRs and we are unable to view most of the information: Any idea as to what might be causing… -
We have a negotiation where the outcome has been selected as CPA, but user want BPASummary: Hi Team, We have a negotiation where the outcome has been selected as Contract Purchase Agreement, and the negotiation status is Completed, Purchasing Document … -
Through BPA can we create Complex Purchase order in oracle fusionWe created a Purchase Requisition (PR) with the line type Fixed Price Services, created a Negotiation, and generated a Blanket Purchase Agreement (BPA) from the negotiat…
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Amazon Connect and Fusion CX as CTISummary: We are looking to use our Amazon Connect away from our current CRM platform (different than Oracle) and need to switch it to Oracle Fusion CX. Has anyone had su…
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How to add tabs to the Service Request Details page in Oracle Service CenterYou can add a small tab bar at the top of the Service Request Details page to help agents focus on the view they need: the standard overview, communications, or related … -
Attachments in Oracle Service Workorders is Extensible?Summary: Hi, we want to add custom field called "Projects" in attachments within Workorder and Service Request Layouts. Is Attachments functionality can be extended? If … -
Auto Assignment Not working after SR being updatedSummary: For SR update scenario the Queue and Assigned To fields are not being updated automatically. Content (please ensure you mask any confidential information): Hell…
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how to enable redwood for subscription managementSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to show Hierarchy on Category Field with Standard Template?Summary: How to show Hierarchy on Category Field with Standard Template? Content (please ensure you mask any confidential information): Not Version (include the version …
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Security for Internal Service Request DataSummary: Dear All, Is there a way to restrict Internal Service Request visibility by agent or team or else in Oracle Help Desk, similar to how Maintenance Management res…
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Best practice recommended for migrating Customer Work Orders & associated FFS activitiesDear team, We have a requirement to Bulk upload Work Orders in Fusion Service which must create activities in Fusion Field Service. We are planning to use Import Managem…
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Is it possible for users to access Categories from multiple Business Units in Oracle CX Service?Summary: We have implemented two Business Units (BUs) in our Oracle CX Service environment: Business Unit X and Business Unit Y. Currently, users can only access the cat…
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M:M relationship between Customer:Address and Contact:AddressSummary: we want to implement M:M relationship between Customer:Address as well as Contact:Address. with some addresses common between Customer and Contact. Please provi… -
Dependent dropdown not displaying value on Edit page because on-value-item-changed is not triggeredSummary: Hi, I'm working on an Oracle Fusion Service (Redwood UI) customization in Visual Builder Studio. I have implemented dependent Project and Task dropdowns on both…
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Service Request Delegation Using HCM Roles & DelegationSummary: Setup SR Delegation for Service Agents (Service Representatives) Content (please ensure you mask any confidential information): Hello Support, We are working on…
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Default Activity Type on Fusion Service Work OrderWe have a requirement to set the default Activity Type based on Service Request categories. However, upon review, we found that an out-of-the-box (OOTB) template is alre… -
Invoke request to Oracle on-prem AQ with JMS connector from OIC integration FailsSummary: Integration to deliver message to on-prem Advance Queuing with JMS connector suddenly starts failing with: JCA Binding Component connection issue. No connection…
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Fusion Service AI Extensibility GuideOverview Fusion Service Center now has the building blocks to place AI where work happens: inside Service Requests, smart actions, recommendation cards, summaries, custo…
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Fusion Work Orders - Ship Parts to TechnicianSummary: As part of fusion Work Orders ( be it generic or fusion field service work orders), is there a way a part can be shipped directly to technician instead of custo…
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How to update "Discountable Amount" in Invoice Installments via REST API?Hi Experts, I am working with Oracle Fusion ERP Cloud – Payables Invoice REST APIs. I need to update the Discountable Amount field under Manage Installments for an invoi…
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How to bind oj-select-single template in Dynamic Layout to show auto-populated valuesSummary: Hi everyone, I am working on an extension in Visual Builder Studio (VBS) for Redwood Oracle Fusion Service (Work Orders / Service Requests). Business Requiremen…
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How to include custom fields in "Find Similar Service Requests" matching criteriaSummary: We have enabled the Similar Service Requests AI functionality. Currently, similar service requests are identified based on the following standard fields: Title …
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How to perform contract novation from one vendor to another vendorHi Team, How to perform contract novation from one vendor to another vendor Please advise on this Regards, Sateesh. Content (please ensure you mask any confidential info…
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Automatic assignment of SR to a resource based on channelSummary: I am looking for advice on being able to assign a resource to an SR based on the inbound email channel. Content (please ensure you mask any confidential informa…
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How to Launch REST trigger Agents in Agent studio from Smart Action in Fusion ServiceI am trying to launch Attachment Processing agent and Service Request Summarisation agents which have REST trigger from Service Request smart action. DO I need to use UI…
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How to pass custom fields from Service Request to Work Order on "Create WO" in VBS Redwood?Summary: Hi team, I am working in Visual Builder Studio (VBS) on the Redwood layouts for Oracle Fusion Service. When a user clicks the "Create WO" button from a Service …
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Users are unable to search for the One-Time Address in both Service Request and Work Order screens.Summary: Users are currently unable to search for the One-Time Address fields in both the Service Request and Work Order screens. Could you please advise if there is any…
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Integration and automation of e-Way Bill generation directly from Oracle to the e-Way Bill portalIntegration and automation of e-Way Bill generation directly from Oracle to the e-Way Bill portal with output generation and status update in Oracle.
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How can we disable Oracle Field Service Integration type from Work Order UI in Fusion ServiceWe are using the "Fusion Field Service" integration type for Service-to-Field Service work orders, which is the native integration introduced in 26A. However, for Preven…