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Discussion List
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How to parse Inbound email fields in to Service Request Fields ?Summary We have a requirement to parse fields from Inbound email fields in to Service Request Fields. For example if inbound email has Account name, serial number and pr… -
Need report of SVC_SERVICE_REQUESTS table details with SR employee, his dept, reporting dept, team,Summary: Need report of SVC_SERVICE_REQUESTS table details with SR employee, his dept, reporting dept, team, unit,section, trying with following query, but i am getting …
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How to modify Task Update Layout of the service request object in Redwoood (NGS)Summary: Unable to locate Task Update Layout from Service Request in NGS. I have to alter the Task update layout of the service request object in redwood(NGS). Upon navi…
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Customer wants to select Order Number and Lines when creating Service Request.Summary: Dear team, We have a requirement that the customer wants to select Sales Order Number and Order Lines when creating a Service Request. We are not able to access…
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We are trying to implement Digital Assistant for expenses. We want to integrate with Twilio for textWe are trying to implement Digital Assistant for expenses. We want to integrate with Twilio for texting. Have anyone done this implementation. If so let me know how it w…
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How to create a 'Create Service Request' Quick ActionSummary: Using the below picture as reference, is it possible to make a similar type Quick Action button for creating a Service Request, and if so, how? Moreover, where …
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Can we control the visibility of installed base asset based on the logged in used business unitSummary: Need to control the visibility of installed base asset Content (please ensure you mask any confidential information): Is there a standard way to control the ins…
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Is it possible to recall the email sent through Object Workflow**This post was created as part of a How to Service Request (SR) Release: 11.13.23.10.0 Summary of the question: Is there a way to have email notification sent from Obje…
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How to Attach a File in Knowledge Authoring in 23D Application?How to attach a pdf file in Knowledge Authoring
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How to restrict employee access to creating Help Desk request while retaining access to 'My Help'?Summary: How to restrict employee access to creating Help Desk request while retaining access to 'My Help'? Content (please ensure you mask any confidential information)… -
Create Custom Panel for Attachments in Redwood Service CenterSummary: The attachments panel was OOTB in 23C and removed in 23D, I'm trying to replicate what was previously available. I've tried following this post for contacts (ht…
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Contact Name as Hyperlink in Custom Contacts PanelSummary: The Contacts panel was OOTB in 23C and removed in 23D, I'm trying to replicate what was previously available. I was able to successfully create the Contacts pan…
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HDL or HSDL to load Cases in Case ManagementSummary: To convert HR Help Desk requests into Case Management Content (please ensure you mask any confidential information): The business is currently using HR Help Des…
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How To adda LOV for customer names in the Purchase Requestion ScreenSummary: Hello everyone, I have an issue while trying to add a specific Value Set in PR DFF This error Message appears, what should I do. Thanks in advance. Content (ple…
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Import service entitlements rulesHi everyone! I need to import about 300 SLAs to the Service Entitlements Rules. Is there a way to bulk import via import management or API? I'm only able to find API for…
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Unapplication web sevice for Standard Credit Memo against a AR InvoiceSummary: We are facing issue while performing unapplication of a standard credit Transaction using 'CreditMemoService?WSDL' service. Error:- You can't unapply a standard…
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SetAttribute in Groovy script after calling a REST Api not changing status?Hello, We have a script of calling third party web service and after that script we want to update the status of the Service Request, but it's not working with setAttrib…
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Not able to auto select Action plan on creation of new service requestSummary: We want to auto associate the Action plan "New Partner Request" when a Service request record is created in system. When we try to write a groovy code for the s…
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Email Subject of Response Email from Messages Subtab in SRSummary: Hi, We are sending emails to Customers from SR=>Messages subtab=>Select Response from Compose Menu. By default the Email Subject is taken as SR Title. We want t… -
How to edit a page in Oracle Fusion ?Summary: I want to add a new field or edit a field in a page in Oracle Fusion how to do something like this in steps please
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Looking for documentation around using the part details functionality in work ordersSummary: The part details tab under work order seems to be part of Order management which we are not going to implement for NCR. Is it possible to access it programmatic… -
P2T for an Specific dateIf we need to perform an anlysis for a specific date, is it possible to request a P2T and the transfered data as of the specific date that we need?
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'Edit Schedule' option for schedule processes unavailableSummary: We needed to get a list of the scheduled processes that are currently running automatically and cancel some of Content (please ensure you mask any confidential …
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How to hide "about this application" to end usersSummary: Client asked us to hide "about this application" to end users Content (please ensure you mask any confidential information): Client asked us to hide "about this…
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Accidental Post -- Please DisregardI posted this somehow by accident. Can someone from Oracle please delete? -
Remove the cache from Service Request reference numbersSummary: Currently the SR number (reference number) caches 1000 values at a time. These cause large jumps in SR numbers. We are required to report to regulatory authorit… -
How to sync Service Part Detail DFF to Sales Order in OM?Summary: We have a requirement to create DFF to capture PO Number at Part Detail level and sync that value to a standard field PO Number in SO header. Can someone direct… -
groovy to calculate due date based on working timeHow to calculate due date of a task based on working time? for example the shift of an agent is 9:00 AM to 5:00 PM. A task has lets say to be completed in 4 hours. Now i…
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for performing netting process in intercompany transactions what roles are requiredfor performing netting process in intercompany transactions what roles are required
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Access in Custom RoleSummary: We have a custom role created when we tested the access it was limited to the employee's record only. Then after the 23c update we ran the process Retrieve the …